Harvard Business Review

MARCH 10, 2015

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. ” and instead asking themselves, “What kind of loyalty do we want our customers to have , and do we want to have for our customers?” Those answers aren’t obvious.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

N2Growth Blog

NOVEMBER 3, 2010

Registration for this free online event will not only give you access to my video, but also presentations featuring some of today’s leading influencers. Registration for this free online event will not only give you access to my video, but also presentations featuring some of today’s leading influencers. Thanks for the suggestion Dan.

Influence 359

Influence Blog Leadership Video 359

CO2

JUNE 29, 2010

Moreover, ethical followers can help leaders avoid making questionable decisions and high performing followers often motivate leaders to raise their own levels of performance. Leaders need to use this influence wisely. Trust is a common factor in the cost-benefits analysis, compliance with authority, or loyalty to leaders hypotheses.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Ask Atma

MAY 20, 2012

To get you started I will expand on the list that MIT research scientist Peter Gloor calls the “genetic code” of collaboration: learning networks, ethical principles, trust and self-organization, knowledge sharing, and transparency. It is essential to build in a framework of virtuous and ethical principles.

Team 52

Team How To Knowledge Management Self-aware 52

Harvard Business Review

AUGUST 28, 2012

For example, Tesco uses vast data sets culled from decades of customers' Clubcard use to make pricing decisions, influence shoppers to buy specific items, and build loyalty. Can anything be learned about shoppers who don't carry loyalty cards? But that approach doesn't tell a firm about a new or transient customer.

Retail 13

Retail Wireless Loyalty Chemicals 13

HR Digest

JUNE 24, 2023

” and provides insights into the factors influencing HR performance. By leveraging technology and analytics tools, HR professionals can gain real-time visibility into HR metrics, identify areas for improvement, and optimize HR processes. Diagnostic analytics aims to answer questions like “Why did it happen?”

Metrics 98

Metrics Trends Compliance Analysis 98

N2Growth Blog

JUNE 17, 2010

The Ten Commandments and the Sermon on the Mount are all the ethical code anybody needs.&# - Harry S. Disagreement, at this state, stimulates me. But once a decision is made, the debate ends. Truman Please comment below sharing your thoughts and insights on what you believe defines great leadership. [.] I Think Not.

Definition 370

Definition Blog Leadership Covey 370

Harvard Business Review

MAY 13, 2013

While customers inherently want to do what''s in the best interest of their company and to be good corporate citizens, the fundamental dynamic of corporate-employee loyalty has changed. Today, business is a "survival of the fittest" world where employment is never guaranteed and loyalty frequently goes unrewarded.

Stress 8

Stress Uncertainty Committee Loyalty 8

N2Growth Blog

JANUARY 18, 2011

Patronizing, belittling or sarcastic leaders forgo trust and loyalty to prop-up their ego – big mistake. link] Mike Myatt Thanks for the kind words and for sharing the link Geoff. link] Mike Myatt You’re most welcome Sir. link] Mike Myatt True words of wisdom Bert. Thanks for sharing Bert. Attitudes are ingrained into people.

Leadership 420

Leadership CEO Blog Learning-by-Doing 420

Strategy Driven

JUNE 16, 2023

The business world is about to witness a new era where transformative technologies like artificial intelligence, virtual reality, and 5G come together, opening up a world of possibilities. Businesses primed to leverage these technologies to streamline everything from supply chains to sales and marketing will be riding the wave’s crest.

Supply Chain 98

Supply Chain Loyalty Content Efficiency 98

Harvard Business Review

JANUARY 29, 2014

Going more granular, as Big Data does, offers even sharper ethno-geographic insight into customer behavior and influence: Single Asian, Hispanic, and African-American women with urban post codes are most likely to complain about product and service quality to the company. Customers Innovation Technology' What might that mean?).

Merchandising 11

Merchandising Media Price Cost 11

Strategy Driven

MARCH 11, 2011

It demanded blind loyalty, hired ISTJ personality types for support and rewarded dogmatic sales types for trading deals. Enron did not demand enough accountability, fairness, ethics and operational autonomy from its outside auditor. Employees pledged blind loyalty to Ken Lay, though few ever had access to him.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57