Harvard Business Review

NOVEMBER 23, 2010

A recent Fortune article on John Reed, the former co-CEO of Citigroup, reported that a decade ago he tried to convince the newly formed Citigroup board (the result of the $70 billion merger of Citicorp and Travelers Group in 1998) to bring in a new CEO and that both he and Travelers CEO Sandy Weill should leave.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

APRIL 27, 2015

They have given their social media staff a clear mission and a great deal of autonomy; the account’s managers chat with customers, offer up front to solve problems, and empathize with frustrated travelers. After all, management exists to transform corporations into more efficient machines.

Company 8

Company Airlines Brand Analysis 8

Harvard Business Review

MARCH 26, 2015

But in the aftermath of the financial crisis, risk managers have become increasingly involved in business strategy and decisions. After the recession, for instance, one large lender made a practice of looking for “rehab” customers whose credit suffered in the downturn but who had since managed to achieve more stable incomes.

Credit Scoring 8

Credit Scoring Risk Management Finance Marketing 8

Harvard Business Review

MAY 8, 2017

Some companies that made the list were obvious choices; for example, the biggest online retailer now gets most of its profit from cloud services (Amazon). We see an interesting pattern across the professionally managed companies, those whose CEOs were hired by the board. Theodor Weimer , Country Chairman at UniCredit.

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

SEPTEMBER 29, 2014

Priceline introduced the “conditional price offer,” an economic notion developed by the company’s founder, Jay Walker, who put his undergraduate economics training to good use to form a company that has revolutionized travel. Economists and finance. Economists and market design. What’s the larger point to be made here?

Strategy 12

Strategy Black-Scholes Airlines Price 12

Harvard Business Review

OCTOBER 9, 2015

“The proper goal for any health care delivery system is to improve the value delivered to patients … To properly manage value, both outcomes and cost must be measured at the patient level,” Harvard’s Robert Kaplan and Michael Porter tell us. SCF’s focus on relationships is mirrored in its approach to finance.

Health Care 8

Health Care Cost Kaplan Porter 8

Harvard Business Review

APRIL 25, 2014

Firms in this segment have many more “moving parts” than start-up companies – systems connected to other systems, more layers of management through which bad news in the field must travel, etc. As his firm grew, he undervalued and underpaid the executives who ran the supply chain and finance departments.

Operations 8

Operations Company Supply Chain Short-term 8

Harvard Business Review

JUNE 22, 2015

Highways and bridges are in desperate need of repair, making travel slower—and more dangerous. Today, the load factor (total vehicle miles traveled divided by lane miles) is growing more than 10 times faster than capacity is. Longer commute times are just one sign that congestion is creeping into our lives.

Supply Chain 8

Supply Chain Crisis Transportation Tactics 8

Harvard Business Review

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

NOVEMBER 13, 2017

There is still a need for accountants and face-to-face meetings, but typically accountants now require such visits for only the more complicated cases that can’t be managed with software or a call. Our view is that early conceptions of connected health and the patient-centered medical home (PCMH) traveled a flawed path.

Health Care 8

Health Care How To Insurance Incentives 8

Harvard Business Review

SEPTEMBER 1, 2011

Whether developing a new venture, managing an internal corporate innovation initiative, or working to develop globally successful product and service designs (my profession), nothing is more important than understanding what people need and desire in context of what the competition is providing. So what do you do?

Benchmarking 14

Benchmarking Maslow Analysis Trends 14

Harvard Business Review

DECEMBER 29, 2010

Nor do I have to convince leaders to develop new competencies: experience taught them that self-awareness, being able to deal with ambiguity, manage continual change, devolve leadership, and coach their people and are critical to their survival. Over the last twelve months, I have seen the best and worst in leadership.

Leadership 15

Leadership Crisis Banking Learning-by-Doing 15

Harvard Business Review

MAY 1, 2018

We wrote about our adventure nearly a year ago in The Atlantic, but as we thought more about our interaction with Tejon Ranch’s managers, we realized there were valuable lessons that we wanted to share with the corporate leaders who are likely to confront the risk of an activist campaign. The team was polite and respectful.

CEO 8

CEO Real Estate Long-term Short-term 8

Harvard Business Review

NOVEMBER 23, 2010

This should remind us that if the proposed TSA boycott reduces air travel by only a fraction of a percent, it offers a golden opportunity to kill and maim thousands more on our nations highways. The tragedy here is that, as with poison ivy and the immune system, there really is no one to blame.

Airlines 14

Airlines Report Guidelines Discount 14

Harvard Business Review

APRIL 6, 2016

Every February, businesses in India wait with bated breath for the country’s finance minister to announce the Union Budget. Consider the massive shifts caused by the entry of digital competitors such as Amazon in retail, iTunes or Spotify in music, Airbnb in hospitality, Expedia in travel, or Uber in taxis.

Budgeting 8

Budgeting Cost Globalization Sharpe 8

Harvard Business Review

APRIL 3, 2017

Property managers forecasted an 8% increase in rents in 2016. Could Liberate 50% of Managers' Time. Online retailers, like Amazon, employ about one-third the number of employees per dollar sold as conventional retailers do. Money spent on these necessities account for 70% of middle-class expenditures. Related Video.

Retail 9

Retail Automotive Supply Chain Proposal 9