article thumbnail

It’s Not Just Semantics: Managing Outcomes Vs. Outputs

Mills Scofield

Outcomes are the difference made by the outputs: better traffic flow, shorter travel times, and fewer accidents. Since she travels, she’d like to go on a trip and have the car serviced while she’s gone. Outcomes are the benefit your customers receive from your stuff. Yayoi Kusama, ICA BostoN.

article thumbnail

It’s Not Just Semantics: Managing Outcomes Vs. Outputs

Mills Scofield

Outcomes are the difference made by the outputs: better traffic flow, shorter travel times, and fewer accidents. Since she travels, she’d like to go on a trip and have the car serviced while she’s gone. Outcomes are the benefit your customers receive from your stuff. Yayoi Kusama, ICA BostoN.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Move To Cashless Transit Shouldn’t Leave People Behind

The Horizons Tracker

While automated payment comes with many benefits for travelers and operators alike, they nonetheless require passengers to have access to smartphones, banking services, and private internet, which is something that is far from universal. Scenario 1—No cash anywhere, adds retail network. Scenario 2—Cash on board, not at TVMs, no retail.

article thumbnail

The Retail Theory of Relativity

CO2

The Retail Theory of Relativity. Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant. His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009).

Retail 68
article thumbnail

Apprenticeship Levy flexibility and productivity

Chartered Management Institute

This focus on short-term challenges neglects the development of essential management and leadership skills. Work Based Learning Lead, phs group I know more about budgeting, about innovation, about how to manage the finance side of a business, I know more about commerciality and strategy.

article thumbnail

Apprenticeship Levy flexibility and productivity

Chartered Management Institute

This focus on short-term challenges neglects the development of essential management and leadership skills. Work Based Learning Lead, phs I know more about budgeting, about innovation, about how to manage the finance side of a business, I know more about commerciality and strategy.

article thumbnail

The Retail Theory of Relativity

CO2

The Retail Theory of Relativity. Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant. His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009).

Retail 60