2020 Hindsight: Learning for Tomorrow
Lead Change Blog
OCTOBER 19, 2020
As businesses plan for 2021, it’s a perfect time to practice 2020 Hindsight – reviewing observations from this year for insights and learnings to leverage in the coming 12 months. In the spirit of learning from the past to create the future, here are five ideas to help you frame your 2021 business plan: Define changes about your target customer. How do these observations inform your 2021 business plan? So many terms come to mind to describe 2020: Unexpected. Uncertain.