Remove Airlines Remove Management Remove Reference Remove Technology
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Malaysia Airlines Managers Had Better Data at Their Fingertips

Harvard Business Review

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

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Customer Reference Programs at The Tipping Point

Harvard Business Review

How many are references and advocates for us? Have we engaged our references and advocates in long-term relationships? Or do we just contact them when we need something — like a sales reference, blog post, testimonial, or media interview? How often do they fail to find a suitable reference at all?

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Customer Reference Programs at The Tipping Point

Harvard Business Review

How many are references and advocates for us? Have we engaged our references and advocates in long-term relationships? Or do we just contact them when we need something — like a sales reference, blog post, testimonial, or media interview? How often do they fail to find a suitable reference at all?

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The Energy Efficiency of Trust & Vulnerability

Mills Scofield

If I’m going to fly, I have to trust the airline to have sane, sober, skilled, alert pilots. Trust is a tool to assess and manage (reduce and/or increase) risk, depending on the situation. Energy Management raises the issue of perfection. The use of shared references is a big part of this.

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0511 | Larry Downes: Full Transcript

LDRLB

I think our principal observation was that what was happening was that disruptive innovations driven by largely information technology but lots of other technologies on the fringe here that are getting ready to exhibit the same kind of characteristics were entering the market in kind of this better and cheaper way.

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Jobs to be Done

Deming Institute

Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). If you are in the business of making carburetors you are at risk of technological innovation putting you out of business. I strongly recommend it.

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A Tool for Balancing Your Company’s Digital Investments

Harvard Business Review

How does your organization manage the money it spends on digital? In essence, digital investments should be planned and managed according to their current and future contribution to business performance. Note that whether the technology used is “leading edge” is secondary. Let us look at several of them.

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