Harvard Business Review

MAY 9, 2016

Al Ries and Jack Trout capture the essence of this model in their classic book Positioning: The Battle for Your Mind. For example, in the hospitality industry most brands operate with the roles of host/guest. In the taxi and livery industry, cabs and limo services have operated with the roles of driver/passenger.

Brand 8

Brand Airlines Health Care Trout 8

Harvard Business Review

JANUARY 20, 2014

Just like Southwest Airlines or Starbucks , we recognized that a happy staff means happy customers and a more productive, profitable business. Motivating People to Perform at Their Peak. Customer service Managing people Morale Motivation Organizational culture' But what would this employee-centric vision look like in practice?

Airlines 8

Airlines Bond Morale Workshop 8

Harvard Business Review

MAY 16, 2011

The assumption that people are motivated differently around the world — especially in Asia — and that leaders must adapt their behavior accordingly is wrong. Years later, he bought a financially ailing airline and transformed it into Asia's most profitable and fastest-growing low-cost operator. Europe and Asia.

Airlines 15

Airlines Mentor Environment Case Study 15

Harvard Business Review

MARCH 14, 2017

For example, Southwest Airlines focused on responsible consumption and on climate action; Johnson & Johnson/Janssen chose good health and partnerships for the goals; and MasterCard chose good jobs and economic growth, reduced inequalities, and partnerships. Some goals may be too broad or too distant. Some were more focused than others.

Development 11

Development Company Innovation Goal 11

Harvard Business Review

OCTOBER 18, 2016

With this model, an investment can be defined as strategic, key operational, support, or high potential. The primary criterion is the contribution of the investment to the competitive position of the business. Key operational investments sustain existing business operations, helping to avoid any disadvantage.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

AUGUST 1, 2016

An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. Clearly, positive environmental impact can be quite profitable.

Hawthorne Effect 8

Hawthorne Effect Efficiency Metrics Incentives 8

Harvard Business Review

OCTOBER 9, 2013

It’s proving to be an eventful year for AirAsia, the Kuala Lumpur-based airline that has emerged as Asia’s most successful low-cost carrier in recent times. Who has the final say in functional areas, such as R&D, operations, and human resources, does matter. A llocate decision rights based on the context and logic.

Long-term 8

Long-term Airlines Guidelines Cooper 8

Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

OCTOBER 31, 2016

Thinking strategically about competitive positioning in a defined territory is table stakes for any good sales manager. The closest analogy for this is an airline status program where you earn status based on whether you engage in a defined set of behaviors or achieve certain goals (e.g., flying over 100,000 miles per year).

Marketing 8

Marketing Channel Management Incentives Survey 8

Harvard Business Review

NOVEMBER 26, 2015

And our research shows that it can be powerful, motivating, and even addictive to become known by others as the person you are when you are at your authentic best. buying an airline ticket or configuring a printer). Entering an organization offers people a rare chance to make a fresh start in a new social setting.

Power 8

Power Outsourcing Self-aware Airlines 8

Skip Prichard

OCTOBER 28, 2019

We worked with philosophers at The School of Life to develop a set of questions capable of helping people to uncover deeper truths about their organizations, their brands and their own professional motivations: questions like, “Which of your brand’s flaws have you learned to ignore?” The element of surprise can make your brand extraordinary.”

Wilde 67

Wilde Brand Open-book Creativity 67

Harvard Business Review

JANUARY 28, 2016

As such we struggle with the tension between the desire to boost innovation and the need to operate under increasing regulation. Change leaders must go beyond storytelling, motivation, and mobilization efforts―they need to provide resources so that the organization has what it needs to win in the new environment.

Succession 8

Succession Agility Globalization Learning-by-Doing 8

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. Operational Statistics. A major report to the United Nations Millennium Summit calls for changes in the way in which peacekeeping operations are organized and financed. Financial Position. Yet, only 5.1%

Ethics 58

Ethics Cost Crisis Learning-by-Doing 58

Harvard Business Review

OCTOBER 15, 2013

The ultra-low-cost position of Indian hospitals may not seem surprising — after all, wages in India are significantly lower than in the U.S. Moreover, when hospitals consolidate, the motive often is to increase market power vis-à-vis insurance companies, rather than to lower costs by creating a hub-and-spoke structure. Today, the U.S.

Health Care 10

Health Care Cost Lean Production Innovation 10

Harvard Business Review

OCTOBER 21, 2014

Hierarchical command-and-control is slow and operates less on incentives for solutions than on avoiding criticism or mistakes. The public narrative is focusing on gaps, blame, and the assessment of this or that person’s incompetence. We shouldn’t be surprised. The media has to focus on public awareness and communication of evolving risks.

Crisis 8

Crisis Crisis Management Uncertainty Airlines 8

HR Digest

JANUARY 10, 2024

How can these competencies drive positive change within an organization? Walmart wants customers to know them for low prices, Singapore Airlines customers know them for customer connectivity, Apple customers perceive innovation and Fed Ex customers expect speed. Southwest Airlines’ firm brand, for example, is cheap, fun, and on time.

Ulrich 52

Ulrich Leadership Diversity Audience 52

The Empowered Buisness

NOVEMBER 29, 2013

Through his own life story, Jaworski posits that a real leader sets the stage on which “predictable miracles, ” seemingly synchronistic in nature, can – and do – occur. 100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results Without Driving People Crazy.

Books 113

Books Leadership Open-book Learning-by-Doing 113