Harvard Business Review

MARCH 16, 2016

Collaborative innovation is a hot topic in the B2C space, where it overlaps with crowdsourcing, but we see B2B players taking an interest as well. Nonetheless, innovating with customers should work well in B2B, as it should give companies a deeper knowledge of their customers and promote a trusting relationship.

B2B 8

B2B Innovation Company Workshop 8

Harvard Business Review

APRIL 29, 2016

Reaching these lofty projections over the next four years, however, will require a fundamental reorientation in the way that technologists and product designers work together to create successful “connected” personal devices and home appliance products. applications pushed technology to address B2B market requirements.

Technology 8

Technology B2B B2C Mass Marketing 8

Harvard Business Review

DECEMBER 5, 2017

But by staying disciplined with the product and deeply understanding market trends, they’ve made the strategic shift from B2C to B2B work. Aaron Levie, the CEO of Box, reflects on the cloud storage company’s entry into the enterprise market. He was skeptical about pivoting away from consumers, and it was challenging.

CEO 8

CEO B2C Marketing B2B 8

Harvard Business Review

MARCH 31, 2016

Forrester Research predicted that one million B2B salespeople will become obsolete by 2020, lost to e-commerce. Will there really be fewer B2B salespeople in 2020? Buyers usually first became aware of new products when a traveling salesman showed up at the door. But this doesn’t mean there will be fewer B2B salespeople.

B2B 8

B2B B2C Uncertainty Self-aware 8

Harvard Business Review

JULY 19, 2017

AI is a huge set of technologies, each with a specific, fine-tuned purpose. With the help of machines and advanced optical character recognition (OCR) technology , the USPS can now read and process 98% of all hand-addressed mail and 99.5% By linking this technology with a relatively small and finite data set of U.S.

USP 8

USP Airlines Productivity Products 8

Harvard Business Review

SEPTEMBER 25, 2018

The most common ways of doing this are to send executives to build personal relationships with international business partners and to hire local distribution partners — or independent, third-party intermediaries — to represent their products or services overseas. For example, consider Dez Blanchfield , whom I interviewed.

Influence 10

Influence B2B Globalization Webinar 10

Harvard Business Review

DECEMBER 13, 2017

Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Aron Vellekoop Len/Getty Images. Core Competencies.

Productivity 8

Productivity Products Core Competence Management 8

Harvard Business Review

SEPTEMBER 25, 2014

To design and develop new products, it’s not uncommon today to get your research and engineering folks to collaborate with customers and other external stakeholders. In B2B customer collaboration, however, the customer tends to be driven by specific business goals rather than passion for your brand or product category.

B2B 8

B2B Workshop Chemicals B2C 8

Harvard Business Review

FEBRUARY 7, 2018

Overall, we found two distinct clusters, which we have categorized as purchase brands and usage brands : Purchase brands focus on creating demand to buy the product, while usage brands focus on creating demand for the use of the product. The whole focus is getting you to buy the product with samples and professional makeovers.

Brand 8

Brand Succession B2B Advertising 8

Harvard Business Review

MAY 25, 2018

This means delivering personalized content and tailored products or service recommendations to your customers to ensure that they are reaping the benefits of this new regulation. So how can you convince your customers to willingly share their information? By being as transparent as possible about how their data is being used and maintained.

B2B 8

B2B How To B2C Compliance 8

Harvard Business Review

APRIL 10, 2013

Successful salespeople stay top of mind with their customers and prospects by regularly sharing helpful tips relating to the products they sell, relevant news, and personal updates that build emotional connection and convey positive character such as a philanthropic interest. Deliver highly personalized service at scale.

B2C 8

B2C B2B Human Capital Media 8

Harvard Business Review

FEBRUARY 12, 2015

There is a big, important change happening in digital product design. For a long time, there has been a clear split between business software (often called Enterprise or B2B ), and consumer software (B2C, or simply “products”). That split is increasingly irrelevant.

Software 8

Software Supply Chain B2C Education 8

Harvard Business Review

JUNE 23, 2015

Yet even though SKF has a century-long track record of keeping the wheels of industry turning, this new vision of bearings with brains by no means assures that SKF will prosper in the changeover in technology represented by the internet of things, in which every conceivable object can become a node on the net. That lag poses dangers.

Industry 8

Industry System Business Model B2C 8

Harvard Business Review

OCTOBER 30, 2015

Digital technology and social media have offered the best of both worlds — the ability to reach, and engage, millions of people. The Content Marketing Institute reports that although the majority of B2B and B2C marketers have some kind of content marketing program, less than 40% find those efforts effective.

Content 8

Content Marketing Metrics B2C 8

Harvard Business Review

OCTOBER 30, 2014

Yet for all the shared responsibility, the marketing and sales relationship has often been a contentious and lopsided one, with sales dominating in B2B sectors while marketing leads in B2C ones. Create a technology engine that powers the front lines. They really know what the customer wants.”. In some industries (e.g.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

OCTOBER 21, 2013

The idea is as simple as this: why not have a mobile demonstration van for products, to take a fully-equipped, immersive selling experience to customers’ own sites? They’re envisioning well-designed, self-contained environments, tricked-out with the latest high-tech, high-touch technology.

B2B 8

B2B B2C Education Travel 8

Harvard Business Review

DECEMBER 12, 2012

Consumer sentiment" is another: You can now get a reading on how customers are feeling about your products or services, your customer service, or your prices. A number of companies, B2C and B2B alike, now realize the potential benefits of monitoring conversation flows from social networks.

Media 15

Media How To B2C SWOT 15

Harvard Business Review

JANUARY 3, 2011

As the sliding value of Best Buy shares confirm, too many shoppers aren't willing to pay a premium for sales associates, in-person demonstrations, or the ability to get a product right now. We bear costs for these services, so it's impossible for us to match online prices of your product.

Price 15

Price Retail Strategy Discount 15

Harvard Business Review

SEPTEMBER 21, 2011

While the idea of reaching out to consumers via smartphone apps is clearly not new, companies have been stubbornly hesitant to embrace app technologies. Amazon, and eBay in B2C commerce and Covisint and GS1 in B2B. Technology. Smartphone sales in 2011 are estimated to reach 468 million units, a 57% increase over 2010.

Brand 12

Brand B2C Market Segmentation Travel 12

Harvard Business Review

OCTOBER 10, 2014

Loyalty and reward programs provide this type of context for B2C companies, while strategic account and relationship management programs do the same for B2B companies. RFID technology in the lift tickets track the locations of skiers and their friends on the mountain, and their times on the various runs.

Media 8

Media B2B Disintermediation Content 8

N2Growth Blog

NOVEMBER 30, 2010

It’s because you don’t get it…It’s not about you, your company, your products or your services. While the technology supporting sales process have clearly evolved, the traditional sales strategies proffered by sales gurus 20 or 30 years ago have not kept pace with market needs. Thanks for stopping by Bill.

Blog 362

Blog Ryan B2C Brand 362

Harvard Business Review

SEPTEMBER 26, 2011

While I've helped many clients grow their products, brands, and overall businesses, there is nothing as exhilarating as helping a company create an entirely new category. Much of Keurig's success comes from its superior brewer technology and wide variety of K-Cups. Few growth strategies match the economics of category creation.

B2C 13

B2C Strategy B2B Waterman 13

Harvard Business Review

DECEMBER 23, 2016

If you want to see how mobile technology can disrupt the very basics of business models and habits established over hundreds if not thousands of years, look at what’s happening in India. By July 2016, virtually every Indian had a mobile telephone and access to text messaging, primarily using 2G technology.

Strategy 8

Strategy Banking Venture Capitalist Bottom-up 8

Miles Anthony Smith

NOVEMBER 7, 2019

Most customers are interested in your content first (how much you know about their pain points) before purchasing your products or services. TopRank Marketing TopRank Marketing has been doing innovative and impactful work with interactive content and B2B influencers for huge brands like SAP, Dell, LinkedIn, 3M, and Oracle for over 18 years.

Marketing 105

Marketing Content Audience Brand 105

Harvard Business Review

MAY 9, 2012

Meanwhile, engaged customers are three times more likely to recommend or advocate a product or service to a friend. Improved engagement creates business value and strategic differentiation, and technology is enabling a shift from transactions to engagement. New models of engagement herald the death of B2B and B2C.

B2C 16

B2C Early Adopters B2B How To 16