Harvard Business Review

OCTOBER 9, 2017

A doctor’s medical toolbox and supply of best-practice guidelines, ample as they are, do not address a patient’s fears, grief over a diagnosis, practical issues of access to care, or reliability of their social support system. We can create more space for active listening.

Balanced Scorecard 12

Balanced Scorecard Contingency Plans Active Listening Guidelines 12

Harvard Business Review

OCTOBER 5, 2012

Miami-Dade Transit allows customers to monitor its system so they can know when to arrive at a stop in time to catch a particular bus. That's not so complicated; why can't commercial firms invest in allowing customers to monitor the location of service or delivery techs? I'm not saying that all big-data projects are useless.

CAPEX 15

CAPEX Balanced Scorecard Hedge Software 15

Harvard Business Review

MARCH 19, 2014

Paul Klein, Senior Vice President of Information Systems and Chief Process Officer at Rich Products Corporation (the $3 billion food manufacturer), is always looking for the next source of customer value. Innovation managers execute improvements and simultaneously engage and develop people. The final challenge: follow-through.

Balanced Scorecard 8

Balanced Scorecard Innovation Globalization Micromanagement 8

Harvard Business Review

MARCH 23, 2011

In 2009, Grainger's senior management team decided to reflect on their history with improvement initiatives before deploying a Lean-based continuous improvement system. To understand the strengths and weaknesses of different process religions, develop a network of people with experience in each one.

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

OCTOBER 12, 2011

And, as many writers in this series argue, one of the chief means of fixing the system lies in focusing on the creation of long-term value. Some boards attempt a "balanced scorecard" approach , considering more than current year financials , with mixed success.

Long-term 12

Long-term Attrition Six Sigma Balanced Scorecard 12

Harvard Business Review

DECEMBER 10, 2015

In today’s health care landscape, consultants often advise independent hospitals to merge with a larger health system. The assumption is that a merger will make it easier to achieve economies of scale, develop a large but narrow network of preferably healthy patients, establish data registries, and integrate expensive technology.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

NOVEMBER 23, 2010

He started very well, but as soon as his cash flow improved, financial burdens from family systems stifled his operations. When I founded the nonprofit African Institution of Technology , I initially focused on helping African entrepreneurs or artisans, especially those with only primary education, develop new skills and market opportunities.

Books 13

Books Guidelines Banking Telecommunications 13

Harvard Business Review

FEBRUARY 25, 2013

Has it recognized, like Norway, China or France, that 21st century parents both work and that infrastructure, day care and tax systems ought to recognize this basic fact? The real issue is to develop the corporate leadership skills to manage a feminizing talent pool and a feminizing customer base. Or has it, like the U.S.,

Energy 8

Energy Balanced Scorecard Metrics Policies 8

Harvard Business Review

NOVEMBER 30, 2010

It described the newspapers own request under the Freedom of Information Act for the New York Department of Educations performance ratings of the roughly 12,000 public city school teachers in its system. Brook Manville consults to socially-minded enterprises on matters of strategy and organizational development.

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

NOVEMBER 23, 2010

Just as poison ivy does not directly cause irritation, but spoofs our immune system into thinking our own skin is the enemy, careless reporting can cause more harm than good. The tragedy here is that, as with poison ivy and the immune system, there really is no one to blame.

Airlines 14

Airlines Report Guidelines Discount 14

CO2

NOVEMBER 26, 2023

You establish your goal (where you want to go) and your position (where you are now), and then develop your strategy (how to get from your position to your goal in the most efficient and effective way). Our value systems and individual beliefs are learned. GPSing can be used by individuals, of course, or by organizations as a whole.

Strategic Planning 78

Strategic Planning Planning Balanced Scorecard Mission Statement 78

Harvard Business Review

APRIL 21, 2011

Then there's a third killer of continuous improvement: the performance management system. According to my friends Vanessa DiMauro of Leader Networks and Bob Buday of The Bloom Group , these communities can help organizations tap into customer trends and thereby develop better products and services.

Balanced Scorecard 15

Balanced Scorecard Short-term Competitive Advantage Long-term 15

Harvard Business Review

DECEMBER 19, 2012

Enter social care , a system for companies to regularly provide customer service through social-media platforms. Then feed the appropriate metrics into a Balanced Scorecard that includes customer-centric measures such as customer satisfaction and productivity measures, including the time it takes to resolve customer issues.

Balanced Scorecard 9

Balanced Scorecard McKinsey Media Metrics 9

Harvard Business Review

MAY 18, 2017

Garvin was a generalist more than a specialist, perhaps because he came of age at HBS during the 1980s, when the school’s primary focus was the development of skilled general managers. Kaplan’s balanced scorecard or Clayton Christensen’s disruptive innovation.

Management 9

Management Balanced Scorecard NPV Article 9

Harvard Business Review

NOVEMBER 23, 2010

Second, the new system depends on publishers playing ball using the metatags. Thus, the whole mechanism depends on the development of a norm of cooperation among publishers, just as similar norms have developed in academia. Second, the new system depends on publishers playing ball using the metatags.

Guidelines 15

Guidelines Telecommunications Emotional Intelligence Balanced Scorecard 15