Harvard Business Review

DECEMBER 17, 2014

How much does your company need to invest in innovation? Identifying this so-called “growth gap” is critical, because the bigger the gap, the more a company needs to look beyond its current offerings, markets, and business models to find growth opportunities. You can also use publicly available industry benchmarks.

Innovation 9

Innovation Company Venture Capitalist Business Model 9

Rajesh Setty

NOVEMBER 23, 2008

My friends Jeanne Urich and David Hofferberth at Service Performance Insight published “The New Professional Services Maturity Model — A Roadmap to Achieving Professional Services Excellence”. Both the maturity concepts and the benchmark have met with incredible success.

Maturity 28

Maturity Participative Benchmarking Licensing 28

Harvard Business Review

JANUARY 31, 2017

The broad deployment of digital technology requires rethinking both business and operating models. A business model defines how your organization creates and captures value. An operating model defines how your organization delivers the value promised by its business model. Digital leaders are 2.3x

Company 8

Company Operations Human Capital Business Model 8

Harvard Business Review

APRIL 1, 2016

And how can companies benchmark themselves against competitors? To benchmark them, the index measures how much companies invest in hardware, software, data, and IT services (whether through outright purchases or contracting with third parties to fill in gaps). But what are the key attributes of a digital leader? First, digital assets.

Industry 8

Industry Benchmarking Supply Chain Health Care 8

Harvard Business Review

JULY 2, 2015

Business growth can also depend on factors such as the availability of talent or scarce raw materials that influence, say, a company’s innovation capabilities or its ability to manufacture cost-effectively. We call that process the A-B-C (which stands for Analyze-Benchmark-Calibrate) of developing a globalization strategy.

Marketing 8

Marketing Benchmarking Globalization Construction 8

Harvard Business Review

JUNE 7, 2012

A launch event for my new book, this gathering was designed to celebrate a new breed of innovators pushing towards net-zero-impact on various dimensions such as zero carbon, zero waste, zero toxics—even zero poverty and zero pandemics. (If This makes it almost impossible to benchmark their performance.

Benchmarking 14

Benchmarking Bottom-up Industry Long-term 14

Harvard Business Review

OCTOBER 14, 2014

.” Generative companies like Buffer, Etsy , and Community Sourced Capital , among many others, are designing their business practices, their relationships, and their business models so that the work they do to grow their own businesses helps their stakeholders grow too. Create social and financial value.

Company 9

Company Business Model Workshop Metrics 9

Harvard Business Review

DECEMBER 6, 2016

Even though Ben & Jerry’s had a long established track record for social responsibility, and had embedded social purpose into its business model for decades, it saw the B Corp movement as way to achieve a higher level of social and environmental purpose and to demonstrate its commitment to improving its ongoing efforts.

Cooper 8

Cooper Benchmarking Reputation Brand 8

Harvard Business Review

JANUARY 22, 2018

Meta-analytic studies reviewing 50 years of research suggest that personality traits such as curiosity, extraversion, and emotional stability are twice as important as IQ — the benchmark metric for reasoning capability — when it comes to predicting leadership effectiveness. Insight Center. The Risks and Rewards of AI.

Leadership 8

Leadership Short-term Agility Emotional Intelligence 8

Harvard Business Review

JANUARY 4, 2018

In the age of rapid advances in data science and artificial intelligence, many organizations still struggle to incorporate advanced analytics capabilities into their business models. True incorporation requires bold decisions about reorganizing the business to make analytics a key component of strategy. David Malan/Getty Images.

Company 8

Company Chief Operating Officer Incentives Project 8

Harvard Business Review

MAY 8, 2017

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. How successful has the company been at creating new products, services, and business models?

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

JUNE 7, 2012

A launch event for my new book, this gathering was designed to celebrate a new breed of innovators pushing towards net-zero-impact on various dimensions such as zero carbon, zero waste, zero toxics—even zero poverty and zero pandemics. (If This makes it almost impossible to benchmark their performance.

Benchmarking 9

Benchmarking Bottom-up Industry Long-term 9

Harvard Business Review

DECEMBER 19, 2016

For example, while the current bundled-payment model covers the full cost of the care related to a knee replacement from surgery through physical therapy, CORE’s model allows a provider to be paid if the provider chooses alternative therapy to a knee replacement (e.g., Innovating for Value in Health Care. Insight Center.

Benchmarking 8

Benchmarking Health Care Cost Globalization 8

Harvard Business Review

MAY 31, 2013

Data from the 2012 Direct Marketing Association benchmarks say that direct mail — yes junk mail via snail mail — still reigns supreme, offering response rates of 1.1 But Super Consumers care about benefits and innovation. The quickest path to purchase is no path to purchase, such as auto-subscription models.

Marketing 8

Marketing ROI Real Estate CRM 8

Harvard Business Review

MAY 19, 2016

Our recommendations include: Be skeptical of benchmarking. Become a remarkable capability innovator, designing and developing your own practices that give you prowess no one else matches. Our recommendations for accomplishing this start with the top team’s commitment, and expands to include people throughout the enterprise.

IAM 11

IAM Productivity Products Company 11

Harvard Business Review

MARCH 21, 2013

Who is the world's most innovative company? Last year , number crunchers at Forbes found that Salesforce.com is the company with the highest "Innovation Premium" baked into its stock price. Perhaps a company's ability to innovate doesn't last long. There's no doubt: measuring "innovation" is a fuzzy business.

Innovation 15

Innovation Company Disaggregation Financial Leverage 15

Harvard Business Review

AUGUST 5, 2014

That helped account managers focus their pitch on the client’s business issues and build rapport. The CMO also worked with the finance office and product managers to link pricing and benchmark data into the RFP process, which improved quality and response times.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

APRIL 27, 2015

Can you think of any business topic that’s been hotter for longer than innovation? Trouble is, it’s hard to think of any business challenge where real pro­gress has been harder to come by. And yet when it comes to innovation, the gap between aspiration and accomplishment seems as big as ever.

Innovation 8

Innovation Company Engineering Supply Chain 8

Harvard Business Review

MARCH 21, 2013

Who is the world's most innovative company? Last year , number crunchers at Forbes found that Salesforce.com is the company with the highest "Innovation Premium" baked into its stock price. Perhaps a company's ability to innovate doesn't last long. There's no doubt: measuring "innovation" is a fuzzy business.

Innovation 8

Innovation Company Disaggregation Financial Leverage 8

Harvard Business Review

MARCH 9, 2018

The sad news of the passing of Roger Bannister , the first human being to run a four-minute mile, got me thinking about his legacy—not just as one of the great athletes of the past century, but as an innovator, a change agent, and an icon of success. In business, progress does not move in straight lines.

Rogers 19

Rogers Benchmarking Sports Business Model 19

Harvard Business Review

AUGUST 18, 2015

In the years ahead, Alphabet could dramatically influence business models in many industries. This new entity could bring together human talent, technology scale, and long-horizon venture and investment approaches to construct business models that could pose a formidable challenge to those designed and perfected in the industrial age.

Venture Capitalist 8

Venture Capitalist Kleiner Business Model Health Care 8

Harvard Business Review

AUGUST 18, 2015

Competitiveness in such businesses is usually driven by scale, efficiency and incremental improvements to stay relevant. But Alphabet also stands for alpha-bets, i.e. bets on alpha (investment returns above a benchmark). Many tech companies have innovation- and engineering-driven cultures typical of nimble, improvisatory start-ups.

Strategy 8

Strategy Maturity Business Model Wireless 8

Harvard Business Review

MAY 12, 2015

Benchmarking and adopting best practices (a veiled reference to everyone’s favorite punching bag, In Search of Excellence ). Rapidly responding to ever-evolving competitive and market changes (perhaps a reference to Rita McGrath and Ian McMillan’s 1995 article on innovation strategy “Discovery Driven Planning” ).

Strategy 8

Strategy Porter Blue Ocean Strategy Luehrman 8

Harvard Business Review

FEBRUARY 17, 2016

The team is more important than the idea, the business model, and funding. When I started building WATTx , an innovation lab for smart climate solutions in the Internet of Things (IoT) space six months ago, I quickly came to this exact realization. The same can be said for established companies.

Company 8

Company Benchmarking Storytelling Engineering 8

Harvard Business Review

NOVEMBER 20, 2015

When your company is in trouble — a new competitor or technology threatens your business model, your cost structure changes, the economy tanks — you have one job as a leader: to get the company back on track. The crisis provides compelling reason for change and, if companies can weather it, they can emerge stronger.

Crisis 8

Crisis Banking CEO Business Model 8

Harvard Business Review

JANUARY 23, 2012

Part of the problem is that the industry is still moving at warp speed, and the company has dwindling resources to deploy against innumerable innovation challenges. It's important to create strategic options through mechanisms such as partnering or incubating new business models.

Strategy 14

Strategy CEO Strategic Planning Consensus 14

Harvard Business Review

OCTOBER 17, 2017

The focus of people using a resources frame to understand sustainability is often on waste reduction and technological innovation. For example, in the 1990s, leading businesses like 3M adopted concepts like eco-efficiency, focusing on saving and making money through the better management of materials, energy and waste.

Morale 8

Morale EPS Supply Chain Politics 8

Harvard Business Review

MAY 3, 2016

Gulati, whose research explores leadership and strategic challenges for building high growth organizations in turbulent markets, is the Jaime and Josefina Chua Tiampo Professor at Harvard Business School. Please describe the business model of looking “outside-in” versus “inside-out.”

Education 8

Education Execution Content Cooper 8