Strategy Driven

AUGUST 14, 2014

the employer-employee contract of loyalty is gone), fluid (e.g. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. I would argue that in today’s environment, which is probably best described as transient (e.g. Name and address information required. Consider leaving a comment!

Marketing 88

Marketing Management Talent Management Competitive Advantage 88

Strategy Driven

JULY 29, 2013

Relationships are based on mutual value provided, mutual loyalty exchanged, truth, and trust. The power of loyalty. That’s loyalty. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! .

Power 66

Power Succession Loyalty Learning-by-Doing 66

Strategy Driven

DECEMBER 22, 2014

Why are you trying to measure customer satisfaction, rather than seek and earn, and then measure customer loyalty? Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! .

Customer Loyalty 66

Customer Loyalty Self-aware Education Seminar 66

Strategy Driven

JUNE 8, 2015

I get loyalty by giving loyalty. And so your first challenge is to book a DAILY hour with yourself. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! .

Open-book 50

Open-book Loyalty Mission Statement Customer Loyalty 50

Strategy Driven

JANUARY 17, 2014

Compare that to the familiar “We value your call” response. Consumers treat brands like relationships — they reward friends with their loyalty and lash out when wronged. When companies maintain trust and cultivate positive relationships with customers they are rewarded with loyalty. Book value is not guaranteed.

ROE 50

ROE ROI Letter Airlines 50

Strategy Driven

MARCH 30, 2015

Not just for loyalty of existing customer base, but also to earn referrals and testimonials. Send a weekly value message to everyone. Seek leadership positions in every group you join. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Sales require relationship building.

Loyalty 50

Loyalty Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

OCTOBER 21, 2013

Do you understand it’s ALL about customer loyalty (not customer satisfaction)? Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Strategy Driven

NOVEMBER 11, 2013

Losing the sale manifests itself in ‘blaming complaints’ about: price, unreturned phone calls, bidding, loyalty to others, and other blame-based excuses about why a sale does not take place, and the relationship isn’t being built. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Price 69

Price Open-book Self-aware Loyalty 69

Strategy Driven

JUNE 2, 2014

Customer loyalty. Leadership support. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51

Strategy Driven

JANUARY 5, 2015

PERSONAL NOTE: When I saw the statistic that 68% of Facebook usage is mobile, I realized the revolution was in full swing and those not playing hard would lose sales, loyalty, goodwill, reputation, and profit. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Customers are social.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

JULY 6, 2015

Here is John’s networking and leadership history in the Charlotte Chamber: Business Growth Network. John says, “It's about the developing core networking places and participating, getting involved, and establishing a leadership position. Books typically valued from $14.95 - $29.95 Book value is not guaranteed.

Insurance 50

Insurance Committee Customer Loyalty Competitive Advantage 50

Strategy Driven

JUNE 9, 2014

Teach customer loyalty, not customer satisfaction. Customers may never be satisfied but will continue to do business with you based on your perceived value. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! .

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

APRIL 14, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Reputation 64

Reputation Loyalty Proposal Customer Loyalty 64

Strategy Driven

JULY 22, 2013

This manifests itself in complaints about: price, unreturned phone calls, bidding, loyalty to others, and other various excuses about why a sale does not take place and the relationship isn’t being built. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Power 58

Power Succession Loyalty Customer Loyalty 58

Strategy Driven

MARCH 24, 2014

Concentrating on customer value also has a positive internal effect. When customers are happy and feel valued, it creates a loyalty-base of customers AND employees. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Profit is way more than money. Do your customers? !

Reputation 51

Reputation Airlines Loyalty Customer Loyalty 51

Strategy Driven

FEBRUARY 17, 2014

’ That strategy leads to customer LOYALTY. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 50

Customer Loyalty Loyalty Competitive Advantage Follow-up 50

Strategy Driven

AUGUST 11, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Open-book 67

Open-book Document Customer Loyalty Competitive Advantage 67

Strategy Driven

AUGUST 24, 2015

Empowering Style Leadership : Leaders communicate with respect and lead by example. Leadership is supportive of employees, with focus on helping to support employees so they can focus on caring for customers. The Leadership Development Practitioner as a Change Agent. Books typically valued from $14.95 - $29.95

Organization 50

Organization Human Resources Bureaucracy Competitive Advantage 50

Strategy Driven

JANUARY 30, 2014

Leadership Role #4: Building Followership. Authentic leaders are not threatened by the emergence of new leadership in their organizations. On the other hand, mutual loyalty builds on itself, producing a positive spiral that can produce extraordinary results. Books typically valued from $14.95 – $29.95

Chief Executive Officer 50

Chief Executive Officer Delegation Politics Competitive Advantage 50

Strategy Driven

DECEMBER 16, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Reputation 70

Reputation B2C B2B Customer Loyalty 70

Strategy Driven

OCTOBER 14, 2013

Alaska Airline’s leadership and management is ‘by example’ not ‘by the book.’ ’ All employees feel valued and are happy to serve. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Why is this eye opening? Because it’s not fancy! It’s natural.

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Strategy Driven

MAY 12, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Customer Loyalty 51

Customer Loyalty Competitive Advantage Books Seminar 51

Strategy Driven

MARCH 2, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Open-book 50

Open-book Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

MAY 19, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Customer Loyalty 51

Customer Loyalty Follow-up Competitive Advantage ROI 51

Strategy Driven

NOVEMBER 25, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

CRM 58

CRM Customer Loyalty Competitive Advantage Belief Systems 58

Strategy Driven

MAY 5, 2014

In order for salespeople to feel ‘in the groove,’ and get the sales rhythm, there has to be leadership support, and there has to be leadership encouragement. Leadership has to change the word accountability to the word responsibility. And that value must be perceived as value by the customer.

Planning 51

Planning Belief Systems Customer Loyalty Reputation 51

Strategy Driven

AUGUST 4, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

JULY 21, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Customer Loyalty 67

Customer Loyalty Competitive Advantage Seminar Books 67

Strategy Driven

JULY 27, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 - $29.95

Open-book 50

Open-book Customer Loyalty Long-term Competitive Advantage 50

Strategy Driven

DECEMBER 8, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Bottom-up 62

Bottom-up Reputation CEO Customer Loyalty 62

Strategy Driven

MARCH 10, 2014

It revolves around self-assessment, an agreed-upon game plan of action, measurable results, and an overall spirit that includes individual work, teamwork, and remarkable leadership. The real issue is, and the thing that has always bothered me about the book, is that the beginning premise assumes you are ‘good.’

Collins 54

Collins Customer Loyalty Reputation Competitive Advantage 54

Strategy Driven

DECEMBER 9, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Mission Statement 58

Mission Statement Customer Loyalty Competitive Advantage Library 58

Strategy Driven

APRIL 13, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Objective 50

Objective Video Customer Loyalty Competitive Advantage 50

Strategy Driven

APRIL 6, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Media 50

Media Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

APRIL 28, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Customer Loyalty 58

Customer Loyalty Price Objective Competitive Advantage 58

Strategy Driven

AUGUST 31, 2015

Serial winners prove their value by finishing. It’s how they earn the best things in life—trust, respect, loyalty, confidence and opportunity. His videos, articles, and other resources on career success, leadership, and sales are widely popular. Books typically valued from $14.95 - $29.95

Competitive Advantage 50

Competitive Advantage Greenleaf Long-term Short-term 50

Strategy Driven

JULY 13, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 - $29.95

Reputation 50

Reputation Customer Loyalty Competitive Advantage Seminar 50