Harvard Business Review

MARCH 20, 2013

This offers up a great opportunity for airlines and hotels to mine for early brand loyalty — and to eventually increase profits — but only if they understand how very different this generation of flyers is from the last. BONUS BITS: Habemus Papam.

Airlines 8

Airlines Travel Bureaucracy Hotels 8

Harvard Business Review

AUGUST 22, 2016

Convinced that they have a sustainable competitive advantage (always a risky way to think about your business), executives allow bureaucracy to take over and decision-making to become sclerotic. Eliminate bureaucracy. The difficulty here is that this doesn’t happen overnight. Rediscover the mission.

Company 8

Company Competitive Advantage Bureaucracy Retail 8

Harvard Business Review

NOVEMBER 8, 2013

A thread running through the story is Armstrong''s likability and loyalty. Lastly: If you''re in a big bureaucracy and you''re making changes to what''s happening on the ground, pretend everything''s normal and no one will notice until your plans succeed. "By So he drastically reduced the numbers on site.

Armstrong 8

Armstrong Bond Entrepreneur Crisis Management 8

Leading with Trust

DECEMBER 15, 2019

Supporting team members in this way is a powerful demonstration of love and a powerful way to build loyalty with team members. Some general examples include frequently asking about and seeking out ways that we as leaders can help team members to be happier both at work and at home.

Long-term 65

Long-term Self-aware Short-term Bureaucracy 65

Harvard Business Review

APRIL 14, 2015

The Catholic Church is a bureaucracy: a hierarchy populated by good-hearted, but less-than-perfect souls. Superiors themselves can be affected by this disease, when they try to obtain the submission, loyalty and psychological dependency of their subordinates, but the end result is unhealthy complicity.

Leadership 8

Leadership Power Mentor Bureaucracy 8

Harvard Business Review

MAY 8, 2013

I have no interest in creating an unwieldy bureaucracy. Their loyalty is fanatical. Clearly a full integration is the most cost-effective approach. We''ll get rid of the overlaps, maximize the complements, and be done with it," Annabel said. "I Henry smiled at Tony, gloating a little. But this is different," Tony countered.

Case Study 8

Case Study Brand How To Beyer 8

Harvard Business Review

SEPTEMBER 10, 2014

As more firms became multinationals, fewer showed loyalty to particular communities or any hesitation to migrate their operations to wherever costs were lowest. Enabled firms to create huge ecosystems of suppliers and customers that could achieve enormous scale without the sclerosis of big hierarchical bureaucracy.

Supply Chain 13

Supply Chain Bureaucracy Short-term Agility 13

Harvard Business Review

FEBRUARY 24, 2017

The way to win their loyalty is to be the provider of opportunities that enable them to keep growing and learning. They may blame you if you allow them to bite off too much and they fail. But managing top-end talent requires leaning aggressively into giving them as many opportunities as you reasonably can.

Management 14

Management Class Talent Management Fashion 14

The Idolbuster

OCTOBER 5, 2012

There was no overall institutional loyalty – a graduate student is part of a scientist’s lab, who in many cases could care less about what you think of them or the institution. In fact, many a graduate advisor hates the institution for all the bureaucracy. Personal identity does not become intertwined with the institution.

Technology 38

Technology Bureaucracy Pharmaceuticals Loyalty 38

Harvard Business Review

MAY 17, 2016

To find the next wave of growth, they were taking a hard look at their bureaucracy. No surprise, the data reflected this struggle: Employee loyalty at the front line was the lowest in the company. A first step is to understand the five ways that bureaucracy distorts behavior in your company. But what can you do about it?

Execution 10

Execution Bureaucracy Self-aware CEO 10

Harvard Business Review

JUNE 7, 2016

They pursue what our colleague and loyalty expert Fred Reichheld calls “bad profits” : efforts to extract more money from customers without offering them additional value, making them feel coerced, deceived or misled (think airline baggage fees or excessive banking penalties).

Bureaucracy 8

Bureaucracy Short-term Budgeting Long-term 8

Harvard Business Review

JANUARY 2, 2017

When you create bureaucracy to protect yourself, you not only fail to execute those essential duties, but also instill unease and mistrust in employees. As a leader, it’s your responsibility to use good judgment to take risks, to operate with principled motives, and to hold positive assumptions. And you get what you give.

Policies 15

Policies Micromanagement Reference Covey 15

Harvard Business Review

SEPTEMBER 15, 2017

When common sense and bureaucracy clash, you see headlines like the one about a longtime Lowe’s employee who was fired for calling 911 on a shoplifter. The costs of untrustworthiness are just too high, and the only way a common-sense approach to HR policy will work is if integrity is a core organizational value.

Policies 11

Policies Price Handbook Compliance 11

Harvard Business Review

MARCH 14, 2016

Successful founders understand the economics of customer loyalty. Leaders with a strong founder’s mentality also have what we call an owner’s mindset: They think about every expense as if it were their own money (which it often is) and hate any sort of bureaucracy that slows the company down. Focus is undemocratic.

Company 8

Company Hotels Supply Chain Long-term 8

Harvard Business Review

JULY 24, 2013

But over time the automakers evolved into change-averse business bureaucracies. The result was a city governing class clueless about and to a certain extent disdainful of economic reality and a regional economic elite with few ties and little loyalty to the region''s main city.

Gilbert 9

Gilbert Venture Capitalist Class Entrepreneur 9