Surviving Leadership

NOVEMBER 2, 2017

Early in my HR career, I worked for a large Fortune 200 organization that sold pay TV. We were geographically dispersed – call centers, field technicians, and a big ol’ headquarters filling two rather large office buildings. From a Christmas video the company shot. OF COURSE you needed Jerry singing!

Human Resources 75

Human Resources Call Center CEO Career 75

Surviving Leadership

OCTOBER 29, 2018

There is a noticeable focus on “culture” lately, whether the topic is recruiting, engagement, development, retention, what have you. This (pretty long) document has evolved over the years and is often cited as an example of how that company just “gets it.” It’s all good stuff to discuss.

CFO 58

CFO P&L Call Center COO 58

Women on Business

JANUARY 11, 2011

For funding in education, healthcare, construction, urban development, criminal justice, and the arts, look inside the beltway. Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. Take advantage of the military spending with a civil construction company.

Press Release 157

Press Release Discount Education Transportation 157

Strategy Driven

NOVEMBER 18, 2015

But first, ask yourself why you want to make a career out of your hobby? When you are your own company, you’re the source of your own success; make sure the journey is worth it. Boil down the essence of your purpose because it will drive you to success. Conclusion. Now more than ever we are encouraged to do what we love.

Simon 50

Simon Self-aware Call Center Agility 50

Miles Anthony Smith

APRIL 1, 2019

This can also include how a company shares information to promote its products and services to customers, but we are going to focus mostly on internal communication. Utilizing positive business communication practices will only benefit your company in the long run. Politics, religion, and office rumors are a few at the top of the list.

Skills 60

Skills Tips Call Center Bottom-up 60

Harvard Business Review

DECEMBER 18, 2013

It used to be that if you wanted to work for a certain company, you went in for an informational interview or waited for a job opening and submitted your resume. These days, you may be better off liking the company on Facebook or joining their Google+ page. They’re actively seeking them out on social media. People Analytics .

Company 10

Company Media Engineering Software 10

Harvard Business Review

APRIL 17, 2015

In this article adapted from their new book, Jerry Davis and Chris White explore what makes some companies more fertile for social innovation — that is, the ongoing (rather than one-off) initiatives that have positive social impact while promoting the core mission of a business. Changing Your Company from the Inside Out.

Innovation 8

Innovation Company Supply Chain Open-book 8

Terry Starbucker

AUGUST 27, 2017

That is, how do you avoid what I call the “ accountability trap “, where teammates are so focused on what happens if they run afoul of their responsibilities that they go into a paralysis, unwilling to take any risks to drive the company forward. You spend more time talking about the “ whys ” than the “ whats ”.

Call Center 192

Call Center Letter Policies Guidelines 192

Harvard Business Review

AUGUST 31, 2018

They also generate $1 trillion as consumers and $361 billion in revenue as entrepreneurs, launching companies at 4x the rate of all woman-owned businesses. Developing a diverse leadership pipeline can benefit companies in all sectors. What made their ascent possible? How did (or didn’t) managers play a role?

Management 11

Management Tacit Knowledge Diversity Leadership Pipeline 11

Harvard Business Review

NOVEMBER 4, 2011

Witnessing the downward-spiral of Carla Sanders' career was painful — yet her experience offers an important commentary on the requirements of executive leadership in today's organizations. Shortly thereafter, the pace of her career progress began to stall. Carla's an actual executive whose name has been changed.).

Proposal 11

Proposal Cialdini Execution Influence 11

Harvard Business Review

JUNE 26, 2015

When evaluating talent for recruitment or development, you have just two key questions to answer: What should you assess? These three dimensions of employability and career success have strong links with broad psychological traits. For instance, some companies use e-mail traffic to predict revenues that sales reps will bring in.

Ethics 8

Ethics Emotional Intelligence Benchmarking Hotels 8

Harvard Business Review

APRIL 8, 2015

You want what I call “deep smarts” — business-critical, experience-based knowledge. Typically, these smarts take years to develop; they’re hard-earned. Mid-Career Crisis. If the experts are in your own organization, management may reward any investment they make in developing talent.

How To 8

How To Learning-by-Doing Conference Knowledge Management 8

Harvard Business Review

MAY 11, 2012

Dench's character lands her first job, drawing on her experience and accumulated know-how to train young Indian call center workers in the subtleties of cross-cultural communications. Next year's The Intern features Tina Fey as the founder of a fashion company who takes on a 70-something mentee.

Outsourcing 11

Outsourcing Film Hotels Open-book 11