Michael Lee Stallard

NOVEMBER 9, 2010

Many customers can sense this. When relationships with customers are not established or nurtured, such as in my wife’s case, an opportunity to develop customer loyalty is missed. This applies to those we work alongside, our suppliers, and our customers. This article appeared in In Design magazine.

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

Chart Your Course

AUGUST 14, 2012

Tony Hsieh, CEO of Zappos and author of Delivering Happiness: A Path to Profits, Passion and Purpose has created a great place to work. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” 2) Deploy a leadership strategy. 9) Customer and market focus. Instant download.

Newsletter 165

Newsletter Insurance Class Workshop 165

Coaching Tip

FEBRUARY 23, 2012

Mozilla, for example, seeks to deepen its connections to customers, who have an open invitation to shape the company’s Internet browser and other product offerings, by publishing its financial results (something it does not need to do as a private company), opening its business meetings to the public and posting its strategic plans online.

How To 110

How To Airlines Media Innovation 110

Strategy Driven

NOVEMBER 13, 2013

You are not too worried because your people will tell you if something is wrong, although they didn’t the last time you lost a customer. Right about now you are feeling like you have this CEO thing down cold! 3 Innovation is DOA. You need to re-energize innovation-fast. 4 Your Sales Team Works For Your Customer.

Price 93

Price Innovation Incentives Learning-by-Doing 93

Harvard Business Review

DECEMBER 19, 2016

One of the challenges of being a CEO is that you rarely are asked to choose between a wrong or right answer. CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. The 21st-Century CEO.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

OCTOBER 7, 2014

It can certainly be valuable to have the help of strategy officers or teams on refining and implementing strategy, but the strategy itself needs to be conceived and owned by the CEO (or equivalent for a division). It follows that the CEO must deeply understand customer needs and how to meet them. That’s pivotal.

CEO 11

CEO Strategy Pharmaceuticals B2B 11

Harvard Business Review

FEBRUARY 15, 2012

A few years ago, Brad Anderson , then CEO of Best Buy, told me something both provocative and profound. Given the unrelenting pace of change surrounding organizations in virtually every industry, companies are looking for executives who know how to innovate and introduce change, not simply caretakers who can manage the status quo.

Innovation 16

Innovation Merchandising How To Proposal 16

Strategy Driven

MAY 7, 2012

CEOs want to create great reputations, keep customers loyal, keep employees loyal, have no problems, maintain safety, and make a profit. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Maybe it’s YOU!

White Paper 50

White Paper Reputation Customer Loyalty Seminar 50

Harvard Business Review

JANUARY 12, 2017

How should innovators with a fierce sense of ambition handle the criticisms and objections that inevitably come their way and make sure that confidence does not turn into bombast? In a world hungry for great leadership, these are just a few of the questions that too many leaders seem incapable of answering. .”

Schein 8

Schein McKinsey Venture Funding Customer Loyalty 8

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? Discover a healthy leadership habit of @MichaelHyatt at Click To Tweet. Mark Timm, CEO of Ziglar Family. Michael Levitt, CEO of BreakfastLeadership.com. Photo by Element5 Digital.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

MARCH 7, 2014

A sales focus fails to deliver a profitable market leadership position because it favors short-term revenue growth and customer acquisition over sustainable margins and customer loyalty. McDonald’s, the $27.5 Shake Shack, the burger-and-shake chain with 34 locations, continues to open profitable units around the world.

Brand 8

Brand Short-term Long-term Customer Loyalty 8

Harvard Business Review

OCTOBER 28, 2014

Even before its accounting travails, a former chairman had sharply criticized former CEO Sir Terry Leahy , who had led Tesco to market dominance and worldwide admiration, for leaving a shambles of a legacy. Better insights, loyalty and promotion may not be worthless, but they are demonstrably worth less in this retail environment.

Retail 8

Retail Loyalty Supply Chain Discount 8

Harvard Business Review

AUGUST 15, 2016

The linked system allowed for more insight into customers, and managers could use the information to coach employees, to assess whether they had the right tools and resources, and to identify people with innovative ideas and leadership potential. The only person who could drive a linked system was the CEO.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 11

P&L Banking Marketing Call Center 11

N2Growth Blog

JUNE 15, 2014

I must confess I am not a great fan of the popular focus on long lists of leadership competencies and their use in everything from leadership training to executive recruiting. Building Customer Loyalty. Innovation. Meeting Leadership. Chair, Cultural Transformation – President, N2Growth Europe, N2Growth.

Leadership 407

Leadership Goleman Long-term Emotional Intelligence 407