Eric Jacobson

MAY 28, 2021

It will measurably help build brands, drive business growth and establish competitive advantage. You say that marketers have got consumer loyalty all wrong. And an average consumer is a member of 15 loyalty programs -- many in competing categories. The concept of customer loyalty needs to evolve.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Eric Jacobson

FEBRUARY 22, 2021

It will measurably help build brands, drive business growth and establish competitive advantage. You say that marketers have got consumer loyalty all wrong. And an average consumer is a member of 15 loyalty programs -- many in competing categories. The concept of customer loyalty needs to evolve.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Strategy Driven

MAY 8, 2011

Learn how to utilize social media to increase customer loyalty. Solutions,&# “Harvest Social Knowledge for Customer Service,&# and learn how “Social CRM Turns Customers into Competitive Advantage.&#. Leveraging the Power of Social Media. by Oracle Corporation.

Media 50

Media White Paper Power Resources 50

Brigette Hyacinth

JUNE 3, 2019

A Gallup study concluded that companies with higher-than-average employee engagement also had 27% higher profits, 50% higher sales and 50% higher customer loyalty. Empowered employees are more confident, more willing to go the extra mile for employers, and more willing do whatever it takes to care for customers.

Micromanagement 45

Micromanagement Customer Loyalty Competitive Advantage Short-term 45

Strategy Driven

JANUARY 5, 2015

THE SECRET: These big pacesetter corporations have discovered that by partnering with smaller, specialized companies they are able to obtain the critical skills they need to gain a competitive advantage – thus paving the way for innovation and increased market share. EVALUATE how StrategyDriven gives you a competitive advantage.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

DECEMBER 22, 2014

Why is your online presence lacking, rather than having a dominant Google and social position that your customers and prospects would respect? Why are you trying to measure customer satisfaction, rather than seek and earn, and then measure customer loyalty? EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 66

Customer Loyalty Self-aware Education Seminar 66

Eric Jacobson

JUNE 29, 2019

“Brand helps us engage customers and employees, unleash our competitive advantage, and fuel enduring growth,” explains Lindsay Pedersen, author of the new book, Forging An Iron Clad Brand: A Leader’s Guide.” “And And yet, despite this power of brand, it is grossly underused.

Brand 50

Brand Competitive Advantage Executive Coaching Brand Management 50

Strategy Driven

OCTOBER 21, 2013

Do you understand it’s ALL about customer loyalty (not customer satisfaction)? EVALUATE how StrategyDriven gives you a competitive advantage. Your ability to help them in a timely manner, and serve them memorably, determines your reputation and your fate. What actions are you willing to take? About the Author.

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Strategy Driven

DECEMBER 15, 2014

If employees are not happy on the inside, customers will be served poorly on the outside. Loyalty of customers. A far cry from satisfaction, customer loyalty is at the heart of growing the business and increasing percentages of profit. Loyal customers will do business with you again and refer others to you.

CEO 66

CEO Productivity Products Loyalty 66

Strategy Driven

DECEMBER 29, 2014

.’ You will remain with your head buried in your phone, not paying attention to the world around you (with the things around you) and cheating yourself out of your competitive advantage. EVALUATE how StrategyDriven gives you a competitive advantage. But, that’s just my opinion. Gitomer and Buy Gitomer.

Power 62

Power Competitive Advantage Customer Loyalty Learning-by-Doing 62

Strategy Driven

JULY 11, 2013

Episode 45 – Marketing & Sales: Closing the Value Gap examines the evolution of the business-to-business selling process and the gap between what customers want and what their service providers and vendors provide. how Accelerator Selling addresses the customer’s desired focus on business results.

Marketing 69

Marketing Customer Loyalty Competitive Advantage Resistance 69

Strategy Driven

JUNE 9, 2014

Teach customer loyalty, not customer satisfaction. Customers may never be satisfied but will continue to do business with you based on your perceived value. Teach salespeople to ‘ask’ questions about the customer rather than ‘tell’ about their product. Gitomer and Buy Gitomer.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

JUNE 2, 2014

Customer loyalty. Fighting hungry competition. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51

Skip Prichard

JUNE 26, 2019

Many business leaders claim to have competitive advantage and yet they struggle to achieve the growth that they think is possible. In other cases, a company might build an in-demand product or service but struggle to execute to customer expectations. Poor customer service is a killer of customer loyalty.

Strategy 78

Strategy SWOT Company Customer Loyalty 78

Strategy Driven

FEBRUARY 17, 2014

They make recommendations that favor the customer, not the salesperson’s wallet. They think ‘customer’ not ‘sale.’ ’ That strategy leads to customer LOYALTY. EVALUATE how StrategyDriven gives you a competitive advantage. They think ‘ask’ not ‘tell.’

Customer Loyalty 50

Customer Loyalty Loyalty Competitive Advantage Follow-up 50

Strategy Driven

JULY 7, 2014

Earn customer loyalty. Loyalty is earned slowly over time. Loyalty is gained with quality of product, ease of doing business, availability of people, online alternatives to both purchasing and service, speed of response, and value received. EVALUATE how StrategyDriven gives you a competitive advantage.

Loyalty 58

Loyalty Customer Loyalty Price Reputation 58

Strategy Driven

AUGUST 4, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

JULY 21, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 67

Customer Loyalty Competitive Advantage Seminar Books 67

Strategy Driven

JULY 27, 2015

This philosophy gives the advantage to someone else - your competitor. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Open-book 50

Open-book Customer Loyalty Long-term Competitive Advantage 50

Strategy Driven

DECEMBER 8, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Bottom-up 62

Bottom-up Reputation CEO Customer Loyalty 62

Strategy Driven

DECEMBER 16, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Reputation 70

Reputation B2C B2B Customer Loyalty 70

Strategy Driven

APRIL 13, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Objective 50

Objective Video Customer Loyalty Competitive Advantage 50

Strategy Driven

APRIL 6, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Media 50

Media Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

APRIL 28, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 58

Customer Loyalty Price Objective Competitive Advantage 58

Strategy Driven

NOVEMBER 11, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Price 69

Price Open-book Self-aware Loyalty 69

Strategy Driven

JULY 13, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Reputation 50

Reputation Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

JULY 6, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Insurance 50

Insurance Committee Customer Loyalty Competitive Advantage 50

Strategy Driven

JUNE 22, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Seminar 50

Seminar Price Customer Loyalty Competitive Advantage 50

Strategy Driven

JUNE 15, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Mission Statement 50

Mission Statement Seminar Customer Loyalty Competitive Advantage 50

Strategy Driven

AUGUST 19, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 68

Customer Loyalty Competitive Advantage Media Seminar 68

Strategy Driven

JUNE 16, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Loyalty 58

Loyalty Open-book Customer Loyalty Ethics 58

Strategy Driven

MARCH 30, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Loyalty 50

Loyalty Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

MARCH 23, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 50

Customer Loyalty Competitive Advantage Follow-up Seminar 50

Strategy Driven

MARCH 2, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Open-book 50

Open-book Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

FEBRUARY 23, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Succession 50

Succession Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

AUGUST 11, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Open-book 67

Open-book Document Customer Loyalty Competitive Advantage 67

Strategy Driven

AUGUST 26, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Media 64

Media Follow-up Customer Loyalty Competitive Advantage 64