Strategy Driven

OCTOBER 21, 2013

The FIRST thing to cut is executive pay, then management pay, then eliminate middle management as needed. Meanwhile, customers need help, service, and answers. Do you understand it’s ALL about customer loyalty (not customer satisfaction)? EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 63

Customer Loyalty Reputation Loyalty Competitive Advantage 63

Strategy Driven

JULY 11, 2013

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. how Accelerator Selling addresses the customer’s desired focus on business results. FREE StrategyDriven Trial Membership.

Marketing 67

Marketing Customer Loyalty Competitive Advantage Resistance 67

Strategy Driven

JANUARY 5, 2015

The availability of online information about you AND your competition is instant. Customers expect an easy-to-buy process. My good friend, Sandy Carter, is one of IBM’s General Managers, and their social selling evangelist. EVALUATE how StrategyDriven gives you a competitive advantage. 24-7-365 is the new 9-5.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

JUNE 2, 2014

Customer loyalty. Fighting hungry competition. Ask yourself: Do my emails look exactly the same as my competition? Coach them; don’t manage them. MAJOR CLUE: The quality of salespeople and willingness of management to help and support are more than half of the answers. When it’s with a customer!

Customer Loyalty 50

Customer Loyalty Reputation Loyalty Competitive Advantage 50

Strategy Driven

JUNE 9, 2014

Don’t forget their managers who force them to use an uncomfortable ‘system,’ a non-sales helpful CRM, and hold their salespeople accountable for their actions and numbers. Teach customer loyalty, not customer satisfaction. EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

JUNE 15, 2015

I’m asked one question more than any other: “Jeffrey, how can I better manage my time?” I’m going to write a book on time management entitled, You Already Know What to Do, You’re Just Not Doing It. You don’t need a course in time management (which by the way I consider the biggest waste of time). About the Author.

Mission Statement 50

Mission Statement Seminar Customer Loyalty Competitive Advantage 50

Strategy Driven

JULY 7, 2014

Earn customer loyalty. Loyalty is earned slowly over time. Loyalty is gained with quality of product, ease of doing business, availability of people, online alternatives to both purchasing and service, speed of response, and value received. EVALUATE how StrategyDriven gives you a competitive advantage.

Loyalty 57

Loyalty Customer Loyalty Price Reputation 57

Strategy Driven

OCTOBER 14, 2013

Alaska Airline’s leadership and management is ‘by example’ not ‘by the book.’ And customers love it. EVALUATE how StrategyDriven gives you a competitive advantage. Why is this eye opening? Because it’s not fancy! It’s nothing new. It’s not complicated. It’s natural. It’s not costly. It’s human.

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Strategy Driven

AUGUST 4, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

JULY 21, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 67

Customer Loyalty Competitive Advantage Seminar Books 67

Strategy Driven

SEPTEMBER 16, 2013

A coach and a teacher, not a manager or a boss. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! About the Author.

360-Degree Feedback 74

360-Degree Feedback Leadership Open-book Customer Loyalty 74

Strategy Driven

MARCH 2, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Open-book 50

Open-book Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

APRIL 13, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Objective 50

Objective Video Customer Loyalty Competitive Advantage 50

Strategy Driven

FEBRUARY 24, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 51

Customer Loyalty Competitive Advantage Travel Seminar 51

Strategy Driven

JULY 6, 2015

A higher level membership that attracts more of the high-level business owners and managers. EVALUATE how StrategyDriven gives you a competitive advantage. Cocktails after work with other business professionals at different venues around town. Great way to keep friendships current. Charlotte Chamber Board of Advisor.

Insurance 50

Insurance Committee Customer Loyalty Competitive Advantage 50

Strategy Driven

NOVEMBER 25, 2013

I define churn as management’s inability to keep customers loyal. Why doesn’t management have the intestinal fortitude to present that as a dollar amount? Customer relationship management is the most purchased, least-used, and least-adopted software in the history of computers. HOW MUCH IS THAT IN DOLLARS?

CRM 58

CRM Customer Loyalty Competitive Advantage Belief Systems 58

Strategy Driven

SEPTEMBER 2, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Loyalty 58

Loyalty Price Customer Loyalty Competitive Advantage 58

Strategy Driven

APRIL 14, 2014

Will senior or executive management buy in? Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Can you deliver?

Reputation 63

Reputation Loyalty Proposal Customer Loyalty 63

Strategy Driven

MAY 12, 2014

Yet somehow the book has managed to sell more than 100 MILLION copies over the past seven decades. EVALUATE how StrategyDriven gives you a competitive advantage. There are no references to computers, email, the web, Facebook, social media, credit cards, or even television. Reprinted with permission from Jeffrey H.

Customer Loyalty 51

Customer Loyalty Competitive Advantage Books Seminar 51

Strategy Driven

MARCH 24, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Reputation 51

Reputation Airlines Loyalty Customer Loyalty 51

Strategy Driven

FEBRUARY 23, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Succession 50

Succession Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

AUGUST 11, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Open-book 66

Open-book Document Customer Loyalty Competitive Advantage 66

Strategy Driven

NOVEMBER 13, 2013

Conflict needs to be managed, measured, and meaningful. Train everyone on the team in conflict management skills. #3 One toxic employee can destroy years of customer loyalty. One toxic employee can chase dozens of customers away every day. EVALUATE how StrategyDriven gives you a competitive advantage.

Price 91

Price Innovation Incentives Learning-by-Doing 91

Strategy Driven

MARCH 30, 2015

NOTE WELL: If you have a solid relationship with your customer, and are doing ongoing business, you have a good chance of making a daytime appointment. EVALUATE how StrategyDriven gives you a competitive advantage. But a new sale, or a new prospect, you have virtually zero 9 to 5 chance. Reprinted with permission from Jeffrey H.

Loyalty 50

Loyalty Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

MAY 19, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 51

Customer Loyalty Follow-up Competitive Advantage ROI 51

Strategy Driven

JUNE 30, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Strategy Driven

JULY 27, 2015

This philosophy gives the advantage to someone else - your competitor. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Open-book 50

Open-book Customer Loyalty Long-term Competitive Advantage 50

Strategy Driven

MARCH 17, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Self-aware 51

Self-aware Follow-up Customer Loyalty Document 51

Strategy Driven

NOVEMBER 18, 2013

This is not as difficult as it sounds, especially if you can apply internal pressure to senior management where your product will be used. EVALUATE how StrategyDriven gives you a competitive advantage. Especially as it relates to their actual experience and their projected needs. They just buy. Gitomer and Buy Gitomer.

Proposal 58

Proposal Price Long-term Customer Loyalty 58

Strategy Driven

JANUARY 19, 2015

FORTH FAILURE: Senior management has not endorsed or used the process. Senior management won’t use the process themselves. EVALUATE how StrategyDriven gives you a competitive advantage. FEAR of FAILURE: The salesperson thinks it will cost them sales. Want more reasons systems fails? Gitomer and Buy Gitomer.

System 50

System Process Open-book Customer Loyalty 50

Strategy Driven

APRIL 20, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 50

Customer Loyalty Competitive Advantage Sharpe Books 50

Strategy Driven

MARCH 10, 2014

Things like rundown hotels, lousy food in a restaurant, rude clerk in a retail store, long lines to be served, long waits on hold, not keeping up with technology, and poor management seem to be pervasive in our society. An easy way to begin your march up the ladder to greatness (or even just goodness) is to talk to more of your customers.

Collins 52

Collins Customer Loyalty Reputation Competitive Advantage 52

Strategy Driven

JULY 15, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

CRM 58

CRM Customer Loyalty Competitive Advantage Books 58

Strategy Driven

MARCH 9, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Audience 50

Audience Customer Loyalty Competitive Advantage Skills 50

Strategy Driven

FEBRUARY 16, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Real Estate 50

Real Estate Customer Loyalty Competitive Advantage Tips 50

Strategy Driven

JUNE 22, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Seminar 50

Seminar Price Customer Loyalty Competitive Advantage 50

Strategy Driven

JANUARY 20, 2014

Not manage it, rather allocate it to things I WANT to do, rather than things I HAVE to do. EVALUATE how StrategyDriven gives you a competitive advantage. What’s one word that describes what you’re trying to capitalize on? TIME – My most precious resource – and yours! This year I intend to take control of it and make it my own.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50