Strategy Driven

JUNE 2, 2014

Customer loyalty. Fighting hungry competition. Ask yourself: Do my emails look exactly the same as my competition? Leadership support. Coach them; don’t manage them. MAJOR CLUE: The quality of salespeople and willingness of management to help and support are more than half of the answers.

Customer Loyalty 62

Customer Loyalty Reputation Loyalty Competitive Advantage 62

Strategy Driven

JANUARY 5, 2015

The availability of online information about you AND your competition is instant. Customers expect an easy-to-buy process. My good friend, Sandy Carter, is one of IBM’s General Managers, and their social selling evangelist. EVALUATE how StrategyDriven gives you a competitive advantage. 24-7-365 is the new 9-5.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

JUNE 9, 2014

Don’t forget their managers who force them to use an uncomfortable ‘system,’ a non-sales helpful CRM, and hold their salespeople accountable for their actions and numbers. Teach customer loyalty, not customer satisfaction. EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 74

Customer Loyalty B2C Reputation CRM 74

Strategy Driven

OCTOBER 14, 2013

Alaska Airline’s leadership and management is ‘by example’ not ‘by the book.’ And customers love it. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! It’s nothing new.

Airlines 73

Airlines Open-book Customer Loyalty Competitive Advantage 73

Strategy Driven

JULY 6, 2015

Here is John’s networking and leadership history in the Charlotte Chamber: Business Growth Network. A higher level membership that attracts more of the high-level business owners and managers. John says, “It's about the developing core networking places and participating, getting involved, and establishing a leadership position.

Insurance 50

Insurance Committee Customer Loyalty Competitive Advantage 50

Strategy Driven

JUNE 15, 2015

I’m asked one question more than any other: “Jeffrey, how can I better manage my time?” I’m going to write a book on time management entitled, You Already Know What to Do, You’re Just Not Doing It. You don’t need a course in time management (which by the way I consider the biggest waste of time).

Mission Statement 50

Mission Statement Seminar Customer Loyalty Competitive Advantage 50

Strategy Driven

NOVEMBER 25, 2013

I define churn as management’s inability to keep customers loyal. Why doesn’t management have the intestinal fortitude to present that as a dollar amount? Customer relationship management is the most purchased, least-used, and least-adopted software in the history of computers. HOW MUCH IS THAT IN DOLLARS?

CRM 73

CRM Customer Loyalty Competitive Advantage Belief Systems 73

Strategy Driven

MARCH 2, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Open-book 50

Open-book Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

JULY 7, 2014

Earn customer loyalty. Loyalty is earned slowly over time. Loyalty is gained with quality of product, ease of doing business, availability of people, online alternatives to both purchasing and service, speed of response, and value received. EVALUATE how StrategyDriven gives you a competitive advantage.

Loyalty 69

Loyalty Customer Loyalty Price Reputation 69

Strategy Driven

AUGUST 11, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Open-book 73

Open-book Document Customer Loyalty Competitive Advantage 73

Strategy Driven

MAY 19, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 66

Customer Loyalty Follow-up Competitive Advantage ROI 66

Strategy Driven

MAY 12, 2014

Yet somehow the book has managed to sell more than 100 MILLION copies over the past seven decades. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 66

Customer Loyalty Competitive Advantage Books Seminar 66

Strategy Driven

SEPTEMBER 2, 2013

Talk about the issues they value the most – loyalty, productivity, morale, and profit. Maybe ask a question or two about their vision or leadership philosophy, and leave. IDEA: create a blog around executive leadership philosophies. EVALUATE how StrategyDriven gives you a competitive advantage.

Loyalty 73

Loyalty Price Customer Loyalty Competitive Advantage 73

Strategy Driven

AUGUST 4, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Retail 78

Retail Price Customer Loyalty Learning-by-Doing 78

Strategy Driven

JULY 21, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 78

Customer Loyalty Competitive Advantage Seminar Books 78

Strategy Driven

APRIL 13, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Objective 50

Objective Video Customer Loyalty Competitive Advantage 50

Strategy Driven

MARCH 10, 2014

It revolves around self-assessment, an agreed-upon game plan of action, measurable results, and an overall spirit that includes individual work, teamwork, and remarkable leadership. Companies no longer have to self-assess; all they have to do is go to their Facebook page where their customers have already done it. So far it’s simple.

Collins 75

Collins Customer Loyalty Reputation Competitive Advantage 75

Strategy Driven

FEBRUARY 24, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 66

Customer Loyalty Competitive Advantage Travel Seminar 66

Strategy Driven

MARCH 30, 2015

NOTE WELL: If you have a solid relationship with your customer, and are doing ongoing business, you have a good chance of making a daytime appointment. Reach and engage customers and prospects socially. Seek leadership positions in every group you join. EVALUATE how StrategyDriven gives you a competitive advantage.

Loyalty 50

Loyalty Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

APRIL 14, 2014

Will senior or executive management buy in? Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Can you deliver?

Reputation 78

Reputation Loyalty Proposal Customer Loyalty 78

Strategy Driven

NOVEMBER 13, 2013

Conflict needs to be managed, measured, and meaningful. Train everyone on the team in conflict management skills. #3 One toxic employee can destroy years of customer loyalty. One toxic employee can chase dozens of customers away every day. EVALUATE how StrategyDriven gives you a competitive advantage.

Price 107

Price Innovation Incentives Learning-by-Doing 107

Strategy Driven

MARCH 24, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Reputation 66

Reputation Airlines Loyalty Customer Loyalty 66

Strategy Driven

FEBRUARY 23, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Succession 50

Succession Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

JULY 27, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Open-book 50

Open-book Customer Loyalty Long-term Competitive Advantage 50

Strategy Driven

JUNE 30, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Media 74

Media Proposal Customer Loyalty Competitive Advantage 74

Strategy Driven

MARCH 17, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Self-aware 66

Self-aware Follow-up Customer Loyalty Document 66

Strategy Driven

NOVEMBER 18, 2013

This is not as difficult as it sounds, especially if you can apply internal pressure to senior management where your product will be used. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! They just buy.

Proposal 73

Proposal Price Long-term Customer Loyalty 73

Strategy Driven

JANUARY 20, 2014

Not manage it, rather allocate it to things I WANT to do, rather than things I HAVE to do. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! EVALUATE how StrategyDriven gives you a competitive advantage.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

JANUARY 19, 2015

FORTH FAILURE: Senior management has not endorsed or used the process. Senior management won’t use the process themselves. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

System 50

System Process Open-book Customer Loyalty 50

Strategy Driven

APRIL 20, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 50

Customer Loyalty Competitive Advantage Sharpe Books 50

Strategy Driven

JUNE 22, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Seminar 50

Seminar Price Customer Loyalty Competitive Advantage 50

Strategy Driven

JULY 15, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

CRM 73

CRM Customer Loyalty Competitive Advantage Books 73

Strategy Driven

MARCH 9, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Audience 50

Audience Customer Loyalty Competitive Advantage Books 50

Strategy Driven

FEBRUARY 16, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Real Estate 50

Real Estate Customer Loyalty Competitive Advantage Tips 50

Strategy Driven

AUGUST 3, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 50

Customer Loyalty Competitive Advantage Conference Books 50

Strategy Driven

MARCH 16, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Self-aware 50

Self-aware Customer Loyalty Competitive Advantage Books 50

Strategy Driven

JUNE 8, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Open-book 50

Open-book Loyalty Mission Statement Customer Loyalty 50