Remove the-three-indicators-that-your-team-is-still-in-pain
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The Three Indicators that Your Team is Still in Pain

Lead Change Blog

As a leader, you have three choices when a problem situation comes up between two or more members of your team: Fix the problem Coach them to fix the problem Ignore the problem Options 1 and 2 both require your time, energy, and focus. Leadership Development leading teams problem resolution'

Blanchard 314
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How Leaders Make Business Metrics Meaningful

Let's Grow Leaders

Meaningful Business Metrics Aren’t About the Number When it comes to business metrics, there’s a secret that top-performing leaders understand, but might not tell you aloud: “Your customer doesn’t care about your internal scorecard.” But sometimes, that stack rank was an hourly reminder of all the work I, and my team, had to do.

Metrics 266
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Leader: It’s Time to Double Down on Self-Care

Lead Change Blog

A Limeade Institute survey indicated that 72 percent of workers are experiencing burnout. Although lower case numbers and increased vaccine availability offer hope that the crisis is nearing the end, the pandemic’s finish line is still an elusive target. Even as you get closer to some semblance of normal, there will be re-entry pains.

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How to Drama-Proof Your Workplace

Skip Prichard

One kind word warms three winter months.” Reduce the Conflict and Drama. Here are some things I bet you don’t want at work: Tension. Backstabbing. Despite what we want, many of us find ourselves working in environments full of conflict and mistrust. What do we do? It’s not always easy to just quit and find a new job. The Rise of Anxiety.

How To 106
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The Pursuit of Happiness

Chris Brady

Wouldn't it be nice if the inevitable aging process instead froze smile lines on our faces; if our most dominant facial expression indicated happiness and contentment? Scam Orrin Woodward and Me out of a free book!) | Main | Reading for Lifetime Growth » November 30, 2010 The Pursuit of Happiness "Don't make that face!

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What to Do When You Realize You Made a Bad Hire

Harvard Business Review

If you’ve been in this situation, you’ve had to face the dilemma of whether it’s worse to be stuck with an employee who can’t handle the work and is damaging to the team, or to go public with the admission that you’ve made a significant mistake. Catherine Lane/Getty Images.

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Scaling Customer Service as Your Startup Grows

Harvard Business Review

As your startup grows, what your customers expect from you will change and the volume of their requests will change. I grew with the team, and played a big role in many of our successes … and failures. At this stage, customer support isn’t your primary focus. Your #1 focus at this stage is product-market fit.

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