The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. The post Is Your Leadership Creating an Energy Crisis? ” Attracting and retaining top talent is a major problem for many organizations. .’

Energy 52

Energy Crisis Absenteeism Leadership 52

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. A crisis can contain the germ of a big idea. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page.

Airlines 81

Airlines Travel Magazine Crisis 81

Lead Change Blog

APRIL 23, 2020

It’s caused them to re-think what it means to be an effective leader, not just in times of crisis, but in everyday life. Crisis has a way of stripping away all the extraneous things in life we believe to be important but really aren’t. The Yiddish proverb that “man plans, God laughs” rings true. R esilience.

Collins 202

Collins Crisis Leadership Airlines 202

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. A crisis can contain the germ of a big idea. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page.

Airlines 66

Airlines Travel Magazine Crisis 66

Tanveer Naseer

MAY 30, 2017

Now, in the case of Pepsi and United Airlines, the typical focus tends to be on them being examples of failures in crisis communication. It’s for this reason that Pepsi, United Airlines, and Bombardier will continue to be haunted by their public blunders, if not also serving as the punchline for late night talk show jokes.

Organization 277

Organization Airlines Learning-by-Doing Examples 277

Modern Servant Leader

MAY 7, 2013

What should leaders do to minimize the chances of a social media crisis? What is the first thing leaders should do in a customer attack or social media crisis? What is the one thing leaders should never do during a social media crisis? . Southwest Airlines Facebook page. Links Mentioned in the Interview. Komen UPS'

Media 191

Media Crisis Airlines Brand 191

Great Leadership By Dan

JULY 6, 2020

It took a while, but we got it: we were all in crisis. All of us will face moments of challenge and even crisis over the coming months. The airline announced free lunch coupons for all travelers. Guest post from Gregory P. Shea, Ph.D.: So many moments will seem small and yet they will prove definitional. Doom arrived on a bun.

Travel 269

Travel Crisis Airlines Follow-up 269

The Horizons Tracker

JULY 22, 2020

Currently, however, statisticians typically rely on surveys of airline activity to gauge the scale of the industries contribution. The researchers crunched data from 25 billion aircraft location observations to provide real-time flight volumes for each airline, and from this, the contribution of the sector to GDP in both America and Britain.

GDP 75

GDP Airlines Survey Travel 75

The Horizons Tracker

NOVEMBER 27, 2022

If, for instance, an airline company intentionally avoids buying Russian oil, they should make sure to use it in their marketing activities. . “Now that we know more than just anecdotally that solidarity with Ukraine makes people willing to pay more and act, organizations and companies can implement it in their strategy.

Energy 123

Energy Airlines Cost Document 123

Eric Jacobson

NOVEMBER 3, 2020

Mulligan : This really came into focus for me after the 2008 financial crisis. How has this crisis influenced your thinking about the future of work? Think of the restaurant industry or the airline industry. This crisis has put an exclamation point on the topic. The future of work is now!

Skills 65

Skills Company Shaw Crisis 65

Leading Blog

JANUARY 14, 2019

American Airlines competes against Skype and WebEx, not just Delta and United.”. As in with President John Kennedy during the Cuban Missile Crisis, he assigned Theodore Sorensen and Robert Kennedy to “ relentlessly pursue every bone of contention in order to prevent errors arising from too superficial an analysis of the issues.”

Creativity 267

Creativity Benchmarking Learning-by-Doing Construction 267

Eric Jacobson

FEBRUARY 1, 2021

Mulligan : This really came into focus for me after the 2008 financial crisis. How has this crisis influenced your thinking about the future of work? Think of the restaurant industry or the airline industry. This crisis has put an exclamation point on the topic. The future of work is now!

Skills 50

Skills Company Shaw Crisis 50

HR Digest

OCTOBER 17, 2020

Most organizations don’t have a playbook to pull through the ongoing public health crisis. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). Spanish flu). Sales Compensation.

Short-term 59

Short-term Committee Incentives Long-term 59

HR Digest

OCTOBER 17, 2020

Most organizations don’t have a playbook to pull through the ongoing public health crisis. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). Spanish flu). Sales Compensation.

Short-term 52

Short-term Committee Incentives Long-term 52

HR Digest

NOVEMBER 19, 2019

Earlier, the options were limited; one became an airline employee like an air steward, hostess or pilot; or you worked your way through your travels mostly waitressing, nannying, fruit picking, etc. You can also bargain with airlines, hotels, unique destinations, restaurants, etc. For people who love to travel find them transformative.

Travel 66

Travel Airlines Hotels Learning-by-Doing 66

Harvard Business Review

SEPTEMBER 26, 2013

But since deregulation in 1978, airlines in the U.S. airlines filed for bankruptcy. Airlines suddenly leveled off. Rather, it was the result of something far more modest: the slicing of airlines’ base offerings into customizable “options and extras.” airlines earned an estimated $12.4 In 2012, the major U.S.

Airlines 8

Airlines Industry Transportation Travel 8

Coaching Tip

DECEMBER 27, 2012

SouthWest Airlines has brought the freedom to fly to ordinary people through lower priced airfares and efficient operations. Whole Foods does so by focusing on the health and well-being of people who can afford to pay higher prices for food products. The Container Store strives to make people with adult attention deficit (A.D.D.)

Emotional Intelligence 84

Emotional Intelligence Short-term Long-term Price 84

CO2

JUNE 17, 2013

They Are Responding to a Crisis. The airline industry has found, for instance, that under stressful conditions pilots who go into command-and-control mode have a higher failure rate than those who ask for feedback from their crew before making any decisions. You are hard-wired to defend yourself.

Charisma 129

Charisma Teamwork Class Airlines 129

Harvard Business Review

MARCH 20, 2020

Youngme, Felix, and Mihir discuss coronavirus news, debate airline bailouts, and share their reflections on the crisis.

Industry 10

Industry Airlines Crisis 10

Tanveer Naseer

APRIL 15, 2014

When it comes to seeking insights on the best leadership practices, the natural inclination is to look towards successful organizations like Southwest Airlines and Zappos for inspiration and guidance.

Succession 269

Succession Politics Delegation Commitment 269

Harvard Business Review

OCTOBER 22, 2012

Or his conviction that no American airline would have behaved the same way. Well, author and board director Nilofer Merchant has a similar story — involving a British airline. In today's fast-moving, crisis-driven environment, those who wait for exhaustive evidence to guide them may end up saying nothing at all.

Airlines 8

Airlines Long-term Crisis Politics 8

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. In crisis, instead of overcommunicating things, the crew started escaping customer complaints. Aviation is a customer service business more than anything else. The situation was not good and customers were irate. nice one!

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. But the moral of this story is not how to do crisis management faster and better in a lightning-fast digital world.

Airlines 9

Airlines Company Crisis Management Video 9

Roundtable Talk

OCTOBER 17, 2011

Leaders like Herb Kelleher of Southwest Airlines knew how to make a story stick by painting a picture that was easy to follow and for employees to get behind. In times of crisis, say as much as you can about what you can talk about. Make your messages clear, compelling and relevant… simple is best. Eventually, the truth will come out.

Airlines 34

Airlines Audience Crisis Tips 34

Harvard Business Review

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. For example, in China, a critical growth market for the airlines, the disturbing passenger-shot video story has gone super-viral (likely in part because the passenger manhandled by United was Asian).

Airlines 11

Airlines Brand Video Operations 11

Harvard Business Review

APRIL 13, 2017

In a related paper published in 2013 , Alexander Arriaga and colleagues had 17 operating-room teams participate in 106 simulated surgical-crisis scenarios. Another example I often give concerns the use of fuel- and carbon-efficient flight practices in the airline industry. Inpatient complications also fell from 11% to 7%.

Hawthorne Effect 15

Hawthorne Effect Airlines Efficiency Letter 15

Harvard Business Review

FEBRUARY 1, 2011

In a recent issue of The New Yorker , Atul Gawande, the gifted writer and accomplished doctor, published yet another of his must-read accounts of the health-care crisis and the innovators trying to change things for the better. That's not to say Southwest never hires refugees from the legacy airlines. They can learn about banking.

Training 16

Training Skills Airlines Health Care 16

You're Not the Boss of Me

DECEMBER 12, 2010

For instance, Southwest airlines’ over-arching purpose is stated as: “To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.&# This simple statement lets everyone know why Southwest Airlines is in business and whom it is there, ultimately, to serve.

Environment 42

Environment Servant Leader Leadership Airlines 42

You're Not the Boss of Me

MAY 11, 2009

Share this: 9 Comments Filed under Leadership Values , Leading Change , motivating & Inspiring Tagged as courage , crisis managment , delegation , managment , Maple Leaf Foods. A crisis comes to mind as another example of when not to delegate. link] LeadershipNews: A Leadership Crisis or a Branding Issue? Or, when G.E.

Delegation 40

Delegation Crisis Blog McCarthy 40

Harvard Business Review

SEPTEMBER 9, 2011

Ten years after four airliner crashes in New York, Washington and Pennsylvania, many are reflecting on how those events changed the course of history. If we're in a state of perma-crisis, the answer is not to dwell on the negative, but to decide how we will respond. When events unfolded, Goodwin responded by deciding to serve.

Crisis 13

Crisis Airlines Learning-by-Doing Follow-up 13

Strategy Driven

OCTOBER 4, 2013

Just as we gain wisdom from the business failures and corporate scandals, we can learn equally valuable lessons from crisis situations that were successfully handled. It’s not enough just to handle a crisis effectively. The follow-through and crisis preparedness planning process helps to divert other crises from transpiring.

Crisis 73

Crisis Airlines Transportation Crisis Management 73

Harvard Business Review

SEPTEMBER 23, 2014

An airline industry executive has been promoted regularly for more than two decades because he’s good in a crisis. When I began working with that airline executive, I noted that his tendency was to walk into a room as invisibly as possible. In a crisis, however, he put aside his fears and focused on the job at hand.

Influence 8

Influence Charisma Airlines Crisis 8

Harvard Business Review

OCTOBER 25, 2012

The board of an airline hires a CEO — and then cancels his contract after just three years. British Petroleum: The blowout of the Deepwater Horizon offshore oil rig, in April 2010, resulted in a massive crisis for BP and its partners. Five big companies. Five big problems. We didn't select these examples entirely at random.

Company 15

Company Airlines Offshoring PR 15

Harvard Business Review

AUGUST 24, 2015

“We weren’t prepared for the crisis and we dropped the ball,” wrote AirBnB CEO Brian Chesky in 2011, after a guest trashed a host’s home. “Straight up, we made some mistakes,” Whole Foods co-CEOs John Mackey and Walter Robb said earlier this year in response to an overcharging scandal.

CEO 8

CEO Airlines Press Release Price 8

Roundtable Talk

MARCH 18, 2010

Durfy’s replacement, Gregg Sartesky, is a 50 something exec who’s grown up in the high grind airline industry. The “personal issues&# reason is a much more slippery one and has me wondering if we are seeing what happens when a GenX mindset leader steps into an organization with a value-set grounded in boomer mentality.

CEO 31

CEO Leadership Industry Blog 31

Harvard Business Review

DECEMBER 11, 2013

Yesterday, with the help of the company’s PR firm, Wrigley & Walters, the airline had launched its first Twitter contest: The person who posted the most creative tweet using the hashtag #CanJetLuxury would win two round-trip tickets to any of the company’s destinations. She was just the sort of person who was energized by a crisis.

Case Study 8

Case Study PR Crisis Media 8

Harvard Business Review

OCTOBER 2, 2014

Financial markets are rife with uncertainty and correlation — and the correlations are strongest when the uncertainty is greatest (think of the parallel downward trajectories of lots of different asset classes during the financial crisis of 2008). What they found surprised them.

Simon 9

Simon Retail Uncertainty Apparel 9