Women on Business

DECEMBER 8, 2010

Brand loyalty is key to cultivating repeat customers who spread positive word of mouth feedback about your product or service. If you understand your customer and what keeps them up at night, you’re on your way to developing a deep emotional relationship with them providing you can deliver the promise in your brand message.

Brand 237

Brand Press Release Discount Loyalty 237

N2Growth Blog

JANUARY 3, 2011

This isn’t rocket science, rather it’s just plain-old, good leadership. Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity.

Restructuring 288

Restructuring Blog CEO Brand 288

Skip Prichard

JUNE 26, 2019

Over the course of my career, I have seen the business world transform and certain powerhouses, think Amazon, Apple, and Uber, redefine the business model to capture incredible value. The granddaddy of mistakes is disregarding the customer. Why would customers want a copycat of something they already had? Steve Coughran.

Strategy 78

Strategy SWOT Company Customer Loyalty 78

Strategy Driven

MAY 23, 2016

Most people (you included and me included) expect someone friendly, someone helpful when you need them, to be served in a timely manner, to be given fair value, to be presented with a quality product, to make the process quick and easy, and to be thanked whether you give them the business or not. Then the question is: What do you get?

Company 51

Company Advertising Merchandising Retail 51

Strategy Driven

MAY 2, 2016

Productivity down? Here’s your self “why” test: Belief system failing in product – you don’t think your product is really better than the competition’s. How will a new job get you closer to your real career goals? A career decision. Hate your job? Things at work not going your way? Not earning enough?

Belief Systems 50

Belief Systems Customer Loyalty Seminar Bottom-up 50

Eric Jacobson

JUNE 29, 2019

Product can be copied. What does not expire is the trust you earn by particularly and consistently solving a customer need. Any leadership devise meant to inspire and connect – whether a public speech, an investor pitch, a motto, or an advertising message—is effective when it tells a story. Patents expire. Features obsolesce.

Brand 50

Brand Competitive Advantage Executive Coaching Brand Management 50

Strategy Driven

MAY 19, 2014

Finding the decision maker and speaking with that decision maker intelligently are not just critical, they’re also skills that can be career building or career ending. Early in my career, I created a question that helped me find decision makers without ever asking anyone who the decision maker was. Oh, and you lost the order.

Customer Loyalty 52

Customer Loyalty Follow-up Competitive Advantage ROI 52

Strategy Driven

AUGUST 4, 2014

Why aren’t you sitting down with them to address what’s going to happen after they take ownership and make certain that productivity and profitability are maximized by you? Jeffrey, How do I overcome the “price issue” when the retailers only concern is to buy a cheaper product so they can enjoy a fatter margin?

Retail 68

Retail Price Customer Loyalty Learning-by-Doing 68

Strategy Driven

SEPTEMBER 24, 2012

I had an informal logistics meeting with some of the association members before the event when Jamie, the young woman who directed me to my preparation room, talked to me about her career. Jamie was seeking to gain control of her self and her power first, and find her career path second. I asked her what she was seeking to become.

Seminar 50

Seminar Self-aware Sports Customer Loyalty 50

Strategy Driven

MARCH 2, 2015

None of these elements will productively move you forward as a person, and all of these elements will keep your mind closed to what your new potential or opportunity might be. Just so we’re clear, there are 3 predominant types of change to deal with : Business or career change – which could also affect revenue. Who is Martin Rooney?

Open-book 50

Open-book Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

MARCH 30, 2015

These are challenge questions to determine the productive use of time before and after normal work hours. Seek leadership positions in every group you join. The key point of understanding is the difference between a job in sales, and a dedicated, relationship based sales career. Where are your sales taking place ?

Loyalty 50

Loyalty Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

JANUARY 13, 2014

The week between Christmas and the New Year is the biggest opportunity of your career. My list of things to do between now and the New Year should keep you busy, productive, and inspired to achieve more this year than you did last year. Leadership words that need to be banned. Think by yourself for ten minutes a day.

Customer Loyalty 50

Customer Loyalty Document Competitive Advantage Seminar 50

Strategy Driven

NOVEMBER 5, 2012

Especially if you’re in sales and your income and career are based on the decisions of others. As you’re trying to get others to decide on you and your product or service, keep top of mind how you make your decisions. NOTE WELL: Fear of loss is greater than desire to gain. Fear of being wrong is more powerful than risk of being right.

Politics 56

Politics Customer Loyalty Price Seminar 56

Strategy Driven

OCTOBER 15, 2012

Now you may have heard some version of ‘drill-hole’ in your career, but you have never heard what the situation is, how to address the buying motive, how to take control of the sale, how to gain trust, and how to create a vision of “outcome” in the mind of the buyer.

Customer Loyalty 50

Customer Loyalty Seminar Hotels Price 50

Strategy Driven

MAY 7, 2012

I am a living example of what writing can do to change a career. CEOs want to create great reputations, keep customers loyal, keep employees loyal, have no problems, maintain safety, and make a profit. For the past decade, my weekly email magazine, Sales Caffeine , has been a major source of value to my customers and revenue to me.

White Paper 50

White Paper Reputation Customer Loyalty Seminar 50

Strategy Driven

MARCH 19, 2012

It was the turning point in my career. Allocate productive use for each hour of the day. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Newspapers called wanting to publish the column. ALLOCATE TIME.

Wireless 50

Wireless Loyalty Customer Loyalty Seminar 50

Strategy Driven

DECEMBER 2, 2013

My strengths are more on the production and supply side, so I was wondering if you had any advice on how to find qualified salespeople in specific industries. I have several products that I’d like to develop sales channels for, but I’m not sure where to begin effectively. Ask your customers who they love to buy from.

Real Estate 50

Real Estate CRM Ryan Open-book 50

Harvard Business Review

DECEMBER 14, 2011

Instead programs that offer the most stability, as reported by 75 percent of respondents, are those that communicate brand mission and provide career development opportunities. Competitiveness, customer loyalty, innovation, and productivity — while critical to daily operations — trailed behind with each under 20 percent.

Company 17

Company Heskett Ryan Audience 17

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? Discover a healthy leadership habit of @MichaelHyatt at Click To Tweet. Check out these healthy habits of #leadership experts @MichaelHyatt, @MarkTimm, and @48DaysTeam Click To Tweet.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

NOVEMBER 22, 2017

A new operating model also requires a governance structure and leadership model so leaders know how they will exercise operational control and inspire employees—and hold themselves accountable for doing both. How do they ensure someone owns each customer experience or “journey” on an end-to-end basis?

Strategy 8

Strategy Company Banking Apparel 8

N2Growth Blog

JULY 19, 2011

It was at that moment I realized the real power of one of Starbucks key business drivers, if not their most critical business driver – Starbucks sells products that cater to peoples addictive tendencies. What about companies in the luxury products sector? What about other fast food outlets?

Marketing 310

Marketing Tactics Brand Ethics 310

Harvard Business Review

MARCH 31, 2016

To tackle these questions, our respective organizations (the Transamerica Center for Health Studies and the Institute for Health and Productivity Studies at the Johns Hopkins Bloomberg School of Public Health) prepared a report, “ From Evidence to Practice: Workplace Wellness that Works.” Leadership commitment and support.

Planning 8

Planning Incentives ROI Long-term 8

Strategy Driven

JUNE 11, 2012

Is it standards you have in your mind about other products? You know and recognize dozens of standard setters in your life – especially if these products or people are amazing and have your undying loyalty and especially if you proactively refer them. And it could also be your own brand loyalty. The best car.

Customer Loyalty 72

Customer Loyalty Loyalty Reputation Seminar 72