Harvard Business Review

MARCH 22, 2016

For example, the finance department approves what to buy, facilities maintains equipment, HR tells employees how to conserve energy, and marketing manages the company’s corporate sustainability reporting. Managing utilities has also become more complex as the energy landscape has evolved. At best, it can manage costs.

Company 8

Company Management CIO Energy 8

Harvard Business Review

MAY 15, 2014

s Co-operative Bank in June 2013. This shortfall resulted in its parent, Co-operative Group, ceding control of the bank to bondholders, including U.S. We have developed a simple yet powerful framework that leadership teams can use to navigate the digital landscape and avoid the kinds of problems that Co-operative Bank suffered.

Banking 8

Banking Project Enterprise Architecture CIO 8

Harvard Business Review

AUGUST 1, 2013

These differences go to the foundation of the modern corporate IT department — the infrastructure — which includes the software, hardware, communications, facilities, data centers, operations, and other technical resources a corporation operates. Today''s CIO Needs to Be the Chief Innovation Officer.

CIO 8

CIO Technology Telecommunications Information Technology 8

Harvard Business Review

AUGUST 5, 2013

Over the next two years, this change in how sales people interact with customers will redefine what the product content will be, how the sales staff will use a new CRM platform to record visits online, and how new insights will be derived from these interactions across sales, marketing, and brand management — ultimately driving decisions.

Organization 8

Organization CIO Compliance CRM 8

Harvard Business Review

JULY 22, 2014

This shift blurs the lines of control as supply chain, customer relationship management, and other data systems become subordinate sources for information critical to marketing success. These skills are now reaching beyond data analysis to encompass information architecture, application development, and technology project management.

Supply Chain 9

Supply Chain CIO Chief Information Officer Budgeting 9

Harvard Business Review

SEPTEMBER 13, 2012

An impatient marketing or finance manager would, on the sly, secure some extra budget money and hire a contractor to build a little database that tracked mailing addresses or top-line financials. Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

FEBRUARY 17, 2016

While consumers are free to pick and choose the technology they will buy, the information they will access, and the degree to which they will network and with whom, managers and employees within companies are more constrained by the processes, structures, functions, systems, and technology the company invests in and deploys over time.

Technology 8

Technology CIO Maturity Information 8

Harvard Business Review

DECEMBER 4, 2018

But investing in an internal communications strategy that leverages mobile app technology can play an integral role in reaching employees, connecting strategy with operations and helping companies thrive, according to new research by Staffbase. Enabling Middle Management Communication Improves Work.

Content 8

Content Middle Management Directory CIO 8

Harvard Business Review

SEPTEMBER 24, 2014

He went on to say that the insatiable demands of today’s operational turbulence were robbing him and his organization of ability to invest in the future. We reflected on this, and on the broader context we’ve seen in our work, and created four high-level buckets into which resources and money can be poured: Daily Operations.

Budgeting 11

Budgeting Innovation Disruptive Innovation Six Sigma 11

Harvard Business Review

MARCH 29, 2012

A 2011 IBM study of over 3,000 CIOs revealed that CIO-CEO alignment is stronger than ever, with traditional companies aggressively investing in technology innovation. A few years ago, community managers did not exist. In recent years, incumbents have fought back. Here's a five-step checklist to ensure you stay relevant: 1.

Technology 14

Technology Venture Capitalist CIO ROI 14

Harvard Business Review

FEBRUARY 15, 2016

Unfortunately, the challenge for leaders is that there is no formal management theory for how to build, leverage, and measure the level of passion in your employees. When I was the chief operating officer at Delta Air Lines, I remember once being asked, “What are you going to do about our morale?” Insight Center.

Company 8

Company How To CIO Chief Operating Officer 8

Harvard Business Review

JULY 4, 2012

But so far they've concentrated their marketing power at consumers, and invested in selling mainly broadband-related products to the corporate sector. The dissolving of corporate boundaries is not science fiction to the average African manager; she contends with the realities and frustrations every day.

CIO 15

CIO Information Technology Bottom-up Policies 15

Harvard Business Review

APRIL 8, 2014

Most decisions in organizations are made by escalating them up the management hierarchy — and it’s usually the highest paid person in the room’s opinion (“HIPPO”) that prevails. Consider these three examples from the frontiers of management: Funding decisions at most organizations are made by senior management or maybe an independent panel.

Software 8

Software CIO Early Adopters Project 8

Harvard Business Review

FEBRUARY 8, 2018

They did not spend as much time thinking about local events that have implications for their emerging market operations. In our survey of 30 Brazil country managers in October, 20 reported increased revenue growth, despite the country’s dysfunctional, scandal-ridden politics. When it comes to Brazil, the economy is picking up.

Market Risk 8

Market Risk Marketing Supply Chain Company 8

Harvard Business Review

FEBRUARY 15, 2012

We are delighted to announce the winners of the Beyond Bureaucracy Challenge , the second leg of the HBR/McKinsey M-Prize for Management Innovation. And we received a flood of big ideas and game-changing initiatives and experiments from management innovators in all kinds of organizations around the world. Story by Bjarte Bogsnes.

Bureaucracy 12

Bureaucracy Company Agility CIO 12

Harvard Business Review

NOVEMBER 19, 2012

Organizations looking to create revenue from digital technology need a strategy that is more powerful than digital substitution. To do this, Royal Caribbean thought about every aspect of the ship and its operations from a guest's perspective. That experience formed a simple, yet powerful, goal: Zero tolerance for lines. "If

IT Strategy 9

IT Strategy Strategy Class Offshoring 9

Harvard Business Review

JANUARY 14, 2015

I call this phenomenon “executive brownout” and the details of El-Erian’s departure (not to mention more recent reporting on the conduct of his co-CIO Bill Gross, who has also since resigned) only confirmed my opinion that he was very likely suffering from it.

CIO 8

CIO CFO Crisis Execution 8

Harvard Business Review

MARCH 17, 2015

Automattic, owner of WordPress, has been able to scale up operations to nearly 300 people and more than 131M monthly website visitors — the 3rd highest on the Internet — with a purely distributed team. How tools are changing the way we manage, learn, and get things done. In a 2014 Robert Half Technology survey of U.S.-based

Tools 8

Tools CIO Knowledge Management Travel 8

Harvard Business Review

FEBRUARY 12, 2015

As a product designer, I cut my teeth on enterprise software at Trilogy in Austin; we developed configuration tools for Ford and Nissan, pricing solutions for the insurance vertical, and supply-chain and selling management software for a host of different companies. This category of software is typically characterized as “feature-rich.”

Software 8

Software Supply Chain B2C Education 8

Harvard Business Review

MAY 13, 2015

The core disruptive concept is that the “pipe” created by the cable MSOs (multiple system operators) no longer provides the sole gateway to consumers’ television screens. Think about messaging: We’ve relied on mobile phone operators (AT&T, Verizon, et al.) to send text messages.

Brand 8

Brand Disintermediation Media Metrics 8

Harvard Business Review

JULY 14, 2017

The good news is that you can harness the power of platforms and network effects without turning yourself completely inside out. Retailers like Walmart and Macy’s manage a supply chain, buying and reselling their own inventory. We normally think of people as something to be managed. So what’s a legacy company to do?

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

JANUARY 16, 2015

If you were operating based on rational self-interest one could argue that you would buy as many tickets as possible. Our understanding of how organizations think and act doesn’t always make this distinction between the interests of the enterprise and its managers. How many would you buy? Sales Entrepreneurship Negotiations'

P&L 8

P&L Due Diligence CIO COO 8

Harvard Business Review

JUNE 26, 2017

The four-story glass building designed by Norman Foster seamlessly integrates a long and diverse list of technical achievements — from the enormous solar panel array on the roof to hidden cable management mechanisms at the workstations — all according to Jobs’s uncompromising design standards.

Real Estate 8

Real Estate Technology Hedge Project 8