Strategy Driven

FEBRUARY 6, 2015

They use the term ‘metrics’ out of context. Their metrics are arbitrary, and they jerk the chains of sellers with figures that are unsubstantiated. Metrics are easily skewed and do not reflect the overall customer satisfaction. Quality is not something that managers assign others to achieve.

Quality 50

Quality Metrics Strategic Planning TQM 50

HR Digest

APRIL 9, 2024

In an exclusive interview with HR Digest, Trent Henry, EY’s Chief Human Resources Officer (CHRO), shares key strategies driving EY’s commitment to diversity, innovation, employee well-being, and leadership development. We track progress through standardized metrics and measurement.

Diversity 52

Diversity Career Globalization Learning-by-Doing 52

Sales Wolf Blog

JULY 18, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! Department of Labor Employment Standards Administration (ESA) - U.S. License.

Blog 124

Blog Human Resources Human Capital Metrics 124

HR Digest

DECEMBER 8, 2021

Jon Muñoz: I’ve held positions in multicultural marketing, community engagement with diverse nonprofit organizations, corporate social responsibility, and human resources at companies like J.P. I wanted to work with a mature diversity, equity, and inclusion management practice and bring it to the next level.

Restructuring 72

Restructuring Diversity Globalization Learning-by-Doing 72

HR Digest

OCTOBER 18, 2021

The Human Resource departments of companies have a formal process in place to record misconduct. This formal letter of warning is a request to strictly adhere to the work timings and commitments as per company policy. Sincerely, HR Manager Signature . After this, we will be forced to take stronger action.

Letter 52

Letter Proposal Project Human Resources 52

Coaching Tip

DECEMBER 3, 2014

In the volatile, uncertain, complex and ambiguous (VUCA) business landscape expected to continue for 2015, leaders face many challenges , requiring aggressive, sustained talent management strategies to prepare them for success. Two times more likely to place value on interacting over managing skills.

Human Capital 103

Human Capital Conference Metrics Talent Management 103

Sales Wolf Blog

SEPTEMBER 13, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! Department of Labor Employment Standards Administration (ESA) - U.S. License.

Blog 113

Blog Human Resources Talent Management Mentor 113

Sales Wolf Blog

MAY 23, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! Department of Labor Employment Standards Administration (ESA) - U.S. License.

Blog 100

Blog Human Resources Talent Management Human Capital 100

Sales Wolf Blog

APRIL 11, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! Department of Labor Employment Standards Administration (ESA) - U.S. License.

Blog 100

Blog Welch Human Resources Taylorism 100

HR Digest

JANUARY 6, 2022

We’re A/B testing different virtual onboarding approaches and measuring the impact on sales productivity ramp, and testing the impact of different work schedules on engineering productivity metrics. We know that the future of work is not one destination—it is a journey, one where we will be learning as we go.

Software 98

Software Engineering Learning-by-Doing Diversity 98

HR Digest

NOVEMBER 9, 2021

Today, Erni is widely considered one of the most influential leaders in human resources and her company, Audible, one of the most diverse employers in the world. All of these groups are committed to making an impact internally at Audible and in the communities in which we serve. The HR Digest: What is diversity to you?

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

HR Digest

NOVEMBER 9, 2021

Today, Ernie is widely considered one of the most influential leaders in human resources and her company, Audible, one of the most diverse employer in the world. All of these groups are committed to making an impact internally at Audible and in the communities in which we serve. The HR Digest: What is diversity to you?

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

Marshall Goldsmith

SEPTEMBER 16, 2013

Neither of these is a good metric for achieving a positive, long-term change in behavior. Our most successful coaching clients are executives who are committed to being great role models for leadership development and for living their company’s values. We only work with people who will be given a fair chance by their management.

Learning-by-Doing 123

Learning-by-Doing Long-term CEO Follow-up 123

Harvard Business Review

DECEMBER 2, 2013

Caught up in administrative activities such as managing employee records and planning company picnics, human resources departments can too easily lose sight of their primary function: Making sure the organization has the needed human capital to implement its strategy. From Data to Action An HBR Insight Center.

Company 8

Company Human Resources Human Capital Engineering 8

Harvard Business Review

JULY 30, 2014

He argues that it’s the rare CHRO who can serve as a strategic leader for the CEO and also manage the internal concerns of the organization. Charan (intentionally or not) lambasts the entire HR profession (“It’s time to say good bye to the Department of Human Resources ” ). This is both unfair and simplistic.

Charan 13

Charan Human Resources Leadership Pipeline Decentralization 13

Harvard Business Review

NOVEMBER 9, 2016

These high-performing health systems offered a key insight: To sustain change, you need a strong strategy for engaging and standardizing the work of frontline managers. Most organizations standardize work for managers by testing it on a small scale in one pilot unit. Standardizing work processes is a concept from lean management.).

Health Care 12

Health Care System Metrics Operations 12

Harvard Business Review

OCTOBER 13, 2014

Furthermore, once we start down a path and invest resources in it, we tend to justify our past investments by continuing down that path even when new information suggests that the path is unwise, a phenomenon known as the escalation of commitment. Change management Human resources Operations' Maybe or maybe not.

Flextime 14

Flextime Call Center Human Resources CRM 14

HR Digest

JANUARY 19, 2023

A critical component of the DEI strategy is our commitment to measurement and metrics. How are you planning to manage these challenges? Pairing leading-edge digital capabilities with people who have deep supply chain expertise and an unmatched service commitment is, we believe, a differentiating and winning strategy.

Supply Chain 109

Supply Chain Human Resources Diversity Transportation 109

Harvard Business Review

AUGUST 7, 2015

Here’s a question that has been touted by human resources consultants and practitioners for the better part of two decades as an important way to measure employee engagement: “Do you have a best friend at work?” Is pay fair, if not generous? Are leaders transparent?

Teamwork 8

Teamwork Bond Human Resources Metrics 8

Harvard Business Review

OCTOBER 16, 2014

If the number of executives from other companies who have been benchmarking GE’s management-development centers is an indication, interest in creating corporate universities is on the rise. For instance, we have a course for mid-level executives, called the Manager Development Course (MDC).

Six Sigma 8

Six Sigma Human Resources Benchmarking Participative 8

Harvard Business Review

FEBRUARY 26, 2013

At a time when most media formats were distinct and channels of communication to various specialized audiences more direct, the company saw value in managing relations with each of its stakeholders largely in isolation. The sales team might be measured by the exact opposite metrics: how deeply can they engage a customer?

Company 9

Company Metrics Audience Human Resources 9

Harvard Business Review

DECEMBER 21, 2012

Onboarding new employees is one of the most critical cross-functional processes in a company, involving a hiring manager, HR, IT, facilities, training, etc. Maybe they will even meet their new best friend, which Gallup says will make them 35% more likely to report commitment to quality along with many other benefits.

Tools 18

Tools Media Document Report 18

Harvard Business Review

MARCH 13, 2012

But in the report " Sustainability Nears a Tipping Point ," MIT and BCG prove their point with a fast-rising graph of companies that recently put sustainability "on the management agenda.". Most large companies have now appointed a lead on sustainability, but have provided limited financial support and fewer human resources.

Supply Chain 11

Supply Chain Business Model Trends Quality 11

Harvard Business Review

DECEMBER 10, 2015

Externals lack commitment to our organization. It takes a careful mix of mission, management, and culture. What metrics are used, and are they reasonable? To remain competitive, firms rely on agile talent and other resourcing arrangements to quickly grow capability. Externals are often too abstract in their approach.

Agility 8

Agility Survey Organization Budgeting 8

Harvard Business Review

SEPTEMBER 8, 2014

I’m grateful for their commitment and how much I learn from them. These mid-career leaders and managers aren’t just seeking greater knowledge, they want to acquire greater skill. I’ve discovered that the summer short course is a great laboratory for learning how human capital revitalizes, renews and retools.

Education 9

Education Execution How To Human Resources 9

Harvard Business Review

JUNE 26, 2018

Our research shows that, in order to develop, incubate, and scale game-changing innovation, organizations need a company-wide innovation management system that includes eight primary elements. Lastly, companies need (8) skills and talent that are differentiated from traditional R&D or new product development roles.

Incubator 8

Incubator Innovation Strategic Planning Human Resources 8

Harvard Business Review

AUGUST 21, 2017

To the firm, I was the “ ideal worker ” — a phrase sociologists use to describe a problematic archetype of a fully committed employee with no personal “entanglements.” These advances will have also significantly increased the workload of more senior managers, keeping them working around the clock.

Team 15

Team Conference Restructuring McKinsey 15

Harvard Business Review

OCTOBER 30, 2013

For many systems, the mandate will now be to improve clinical processes and ensure a high-quality patient experience — an outcome highly dependent on the commitment, dedication and skills of a hospital’s employees who have an enormous impact on the overall patient experience. Health Motivation Talent management'

Health Care 9

Health Care Quality System Industry 9

You're Not the Boss of Me

JUNE 29, 2009

However, the theory is that many companies who take the time to reach decisions through voting and consensus are better positioned to carry out a decision quickly having gained commitment from everyone involved. As a leader how prepared might you be to be elected to your role rather than appointed? What are your thoughts?

System 43

System Blog Diversity Operations 43