Time commitment and loyalty are different for the newer generation. Church Planting Church Revitalization God Innovation Kingdom Ministry Tom Cheyney and I will be hosting a pre-conference Revitalization lab at Exponential East this year entitled: Finding New Life for an Old Church. MORE
Innovation is critical in a knowledge economy — driving growth, new products, and new methods of delivering value to customers. According to PwC’s 2015 study on Global Innovation , U.S. And yet, despite its importance, innovation is a difficult quality to cultivate both in leaders and in organizations. Analyses were done to identify the competencies that innovative leaders share. Innovative leaders also scored higher in terms of demonstrating curiosity. MORE
A former journalist for CNN and CBS, Gallo works directly with the world’s top business leaders to craft compelling messages, tell inspiring stories and share innovative ideas. Penney SAP The Apple Experience: Secrets to Building Insanely Great Customer Loyalty The Innovation Secrets of Steve Jobs The Power of Foursquare The Presentation Secrets of Steve Jobs The Ultimate Question UCLA NorthwesternCarmine Gallo is the communications coach for the world’s most admired brands. MORE
For businesses that want to continually innovate and grow, engaged employees who work with passion and feel a profound connection to their company are required. For companies that want to remain on the forefront of innovation, employees must remain engaged and motivated to work hard. MORE
That’s what a recent study from Development Dimensions International suggests when it comes to innovation. In the study, leaders responded to a series of innovation-related statements about themselves, and their employees responded to the same statements about their managers. MORE
One of the things I tend to value most is loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty. In today’s post I’ll examine the value of loyalty as it relates to leadership. MORE
Managers are killing off employee loyalty. Entrenched managers, supported by the false comfort of yesterday’s beliefs, continue to ignore employee passion which is vital to innovate, and create solutions of value to customers. Looping back to loyalty, it can flourish again. MORE
This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. So serious customer-centric organizations and innovative marketers are decreasingly asking, “How do we make our customers more loyal?” MORE
Demonstrates Loyalty in Action - No one questions the loyalty of a great team member. Innovation Leadership Team Leadership I love team dynamics and organizational structures. MORE
In traditional investing philosophy, the most innovative firms are potentially the most profitable. So, from business books to business schools and corporate boards, everyone is talking about innovation. Yet, the focus on entrepreneurship training and startup intervention programs has centered on innovation. While innovation funds are common, it's rare to read of imitation funds. Innovation has become a buzzword that connotes respect and profitability. MORE
If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures. MORE
In contrast, the most innovative leaders and companies continually engage customers to help them reinvent their offerings and their organizations. LeaderLab innovation kaplan Leadership MORE
Behind this fear was the concern that loyalty might be jeopardized if they approached their customers with questions about their needs and desires. The post Innovative Leaders Aren’t Scared of Customers appeared first on LDRLB. I recently had the opportunity to meet with a major bank. MORE
The point I ask you to ponder is this: Leadership teams often espouse the need for change and innovation, but rarely apply this thinking to themselves - why? This attitude precludes the advancement of change initiatives and cripples innovation. MORE
Employers who seize the opportunity to satisfy employees’ needs will re-discover loyalty in the work force. Human Resources Leadership Life Marketing Strategy Apple Business Campbell Soup CEO Google In the CEO Afterlife Innovation John Richard Bell Larry Page Steve Jobs Vision MORE
Martins Press Talk Like TED: The 9 Public-Speaking Secrets of the World''s Top Minds The Apple Experience: Secrets to Building Insanely Great Customer Loyalty The Innovation Secrets of Steve Jobs: Insanely Different Principles for Breakthrough Success The Power of foursquare: 7 Innovative Ways to Get Your Customers to Check In Wherever They Are The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience MORE
Love & Loyalty Unleashed. I read about him in Tom Kelley’s book, The Ten Faces of Innovation. In case you haven’t, however, here’s a deeper dive into the remarkable story of Hachikō and his unwavering love and loyalty to his master. The statue is a symbol of love and loyalty. Hachikō’s legendary faithfulness is a national symbol of extreme love and loyalty. We cannot love enough; we cannot earn enough loyalty. MORE
It must be genuine of course, and I’m not suggesting you drop loyalties to other teams, but ask what cause are you more loyal to supporting and how supporting it will be most effective. Church Church Planting Church Revitalization Innovation Leadership MORE
Chief Innovation Officer, N2Growth. After speaking with many boomers it’s my opinion that much of their loyalty was simply out of fear of change and instability. Communications Culture Innovation Leadership Operations & Strategy Strategy Success Talent Management Change Leadership millennialsBy Brody Clemmer. Leadership is a hot topic today and will continue to be for a while. MORE
Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. household participates in 29 different loyalty programs, according to the 2015 Colloquy Loyalty Census. Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use. The Explainer: Disruptive Innovation. Blockchain-based loyalty platforms could be another such disruption. MORE
Why are some people and organizations more innovative, influential, and profitable than others? Why do some command greater loyalty from customers and employees? Questions: As growing leaders in the business world, we might ask ourselves these questions. Why do some have repeat success? Question Behind the Questions: “What can we do to enhance this in [.]. MORE
Profits are driven by customer loyalty, customer loyalty is driven by employee satisfaction, and employee satisfaction is driven by putting employees first.” It is hard to let go of the thinking behind some of the management tools we still use today. MORE
Customer Loyalty: Is the firm preferred among its customers? Strategy Innovation Jim Kerr leadership leadership successEvery company has a set of capabilities that, when properly leveraged, can serve to devastate the competition. MORE
How much does your company need to invest in innovation? And the more growth opportunities stretch beyond a company’s current capabilities, the more the company needs to build systems to manage the unique nature of these opportunities (the kind we describe in more depth in our recent article “ Build an Innovation Engine in 90 Days ” and our 2012 e-book Building a Growth Factory ). Growth strategy Innovation MORE
Because, as Solis asserts, “When experiences are at the center of how you create your products and market and sell them, extraordinary customer relationships and brand loyalty are fostered.” MORE
Church Church Planting Innovation Kingdom Leadership Ministry In my recent post I contend that… To be a kingdom building pastor you MUST be a community building pastor. MORE
While it wasn’t surprising to see innovation and customer relationships being included in the top 5 challenges, the study’s most revealing finding is how the top challenge for leaders worldwide was Human Capital – namely, how to engage, retain, manage and develop their employees. MORE
They demonstrate loyalty in action. No one questions the loyalty of a great team member. Church Revitalization Innovation Leadership Team LeadershipI love team dynamics and organizational structures. MORE
Customer Evangelism: Satisfaction is determined per transaction; loyalty is [.]. Henry Chesbrough Influence innovation Isaac Getz Jackie Huba James P. Womack Jonathan Littman Joseph Grenny Kerry Patterson Lean Lean Solutions lean thinking Open Innovation Robert B. Cialdini Ron McMillan Simon Sinek’s Start with Why Steve Johnson The Idea of Innovation The Ten Faces of Innovation The Ultimate Question The Why of Work Tom Kelley Wendy Ulrich Where Good Ideas Come From MORE
Here are just a few ideas: Stop putting heritage before innovation : Millennials don’t care about buying their grandfather’s bike. Harley-Davidson announced its third quarter results last month and the news wasn’t great. MORE
The core of the innovative service strategy must include rethinking the authority of the front line—the venue for in-the-moment inventiveness. Bell is a customer loyalty consultant and the author of several national best-selling books. The world of the customer has dramatically changed. MORE
In this article adapted from their new book, Jerry Davis and Chris White explore what makes some companies more fertile for social innovation — that is, the ongoing (rather than one-off) initiatives that have positive social impact while promoting the core mission of a business. MORE
I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Look at the elements of business and sales as a result of Amazon’s action, and customer reaction: a huge wow, several social postings, more social proof, an amazing testimonial, customer loyalty, and pass along value that cannot be measured on any ROI scale. They dominate because they innovate. The post What’s your proactive marketing approach to loyalty? MORE
What should leaders do to boost their organization’s ability to innovate? Build an open innovation platform. Hire seasoned innovators. That’s challenging, because developing innovations that have a lasting impact requires going beyond doing one single thing. MORE
As millions of millennials and the even younger GenZers come into the workforce with very different expectations and definitions of loyalty, companies need to shift to make the most of those workers’ energy, skill sets, and incredible potential. Innovation Interactive leadership MORE
There’s a reason companies like Google and Facebook offer their employees so many perks, according to new research: firms that treat workers better are more innovative. This is not the first paper to connect the interests of workers with innovation. and abroad on innovation. MORE
At its core, reverse innovation describes solutions adopted first in poorer, emerging nations that subsequently—and disruptively—find a market in richer, developed nations. But can reverse innovation be relevant in the world of high-technology? As an example, Raymonds, a famous clothing retailer in India, utilized Capillary''s solution to create a sophisticated mobile loyalty program for 1.6 million customers without using any paper forms or plastic loyalty cards. MORE
Given the unrelenting pace of change surrounding organizations in virtually every industry, companies are looking for executives who know how to innovate and introduce change, not simply caretakers who can manage the status quo. When ambitious managers one or two levels below the C-suite hear that they need to demonstrate the ability to lead innovation and change, this feedback typically triggers howls of protest, often preceded by "They won't" or "They don't." MORE
The cultural values of loyalty and leadership are being redefined by the economic value of forecasting methodologies (PDF). Future potential matters (much) more than past performance. That's the new quantitative consensus reshaping professional sports worldwide. MORE
Karl Krayer presnted his synopsis of Loyalty 3.0: We had a wonderful session this morning at the August First Friday Book Synopsis. How to Revolutionize Customer and Employee Engagement with Big Data and Gamification by Rajat Paharia, and I presented my synopsis of Contagious: Why Things Catch On by Jonah Berger. I will share my takeaways from […]. Randy''s blog entries MORE
Here is a brief excerpt from Colin Shaw‘s article for LinkedIn. To read the complete article, check out other superb resources, and sign up for email alerts, please click here. * * * Successful companies have loyal employees. They also have loyal customers. But the question for researchers and consultants for the past two decades […]. MORE
That’s what a recent study from Development Dimensions International suggests when it comes to innovation. In the study, leaders responded to a series of innovation-related statements about themselves, and their employees responded to the same statements about their managers. MORE
The Leadership Advisor
JULY 19, 2012
Managers are killing off employee loyalty. Entrenched managers, supported by the false comfort of yesterday’s beliefs, continue to ignore employee passion which is vital to innovate, and create solutions of value to customers. Looping back to loyalty, it can flourish again.
N2Growth Blog
NOVEMBER 15, 2010
One of the things I tend to value most is loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty. In today’s post I’ll examine the value of loyalty as it relates to leadership.
N2Growth Blog
APRIL 25, 2010
If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures.
Engaging Leader
APRIL 4, 2017
As millions of millennials and the even younger GenZers come into the workforce with very different expectations and definitions of loyalty, companies need to shift to make the most of those workers’ energy, skill sets, and incredible potential. Innovation Interactive leadership
Strategy Driven
AUGUST 14, 2013
The core of the innovative service strategy must include rethinking the authority of the front line—the venue for in-the-moment inventiveness. Bell is a customer loyalty consultant and the author of several national best-selling books. The world of the customer has dramatically changed.
First Friday Book Synopsis
SEPTEMBER 23, 2013
Here is a brief excerpt from Colin Shaw‘s article for LinkedIn. To read the complete article, check out other superb resources, and sign up for email alerts, please click here. * * * Successful companies have loyal employees. They also have loyal customers. But the question for researchers and consultants for the past two decades […].
LDRLB
APRIL 10, 2014
Behind this fear was the concern that loyalty might be jeopardized if they approached their customers with questions about their needs and desires. The post Innovative Leaders Aren’t Scared of Customers appeared first on LDRLB. I recently had the opportunity to meet with a major bank.
LDRLB
MAY 23, 2012
In contrast, the most innovative leaders and companies continually engage customers to help them reinvent their offerings and their organizations. LeaderLab innovation kaplan Leadership
Strategy Driven
APRIL 2, 2014
For businesses that want to continually innovate and grow, engaged employees who work with passion and feel a profound connection to their company are required. For companies that want to remain on the forefront of innovation, employees must remain engaged and motivated to work hard.
Harvard Business Review
NOVEMBER 3, 2015
There’s a reason companies like Google and Facebook offer their employees so many perks, according to new research: firms that treat workers better are more innovative. This is not the first paper to connect the interests of workers with innovation. and abroad on innovation.
Bud to Boss
SEPTEMBER 5, 2012
That’s what a recent study from Development Dimensions International suggests when it comes to innovation. In the study, leaders responded to a series of innovation-related statements about themselves, and their employees responded to the same statements about their managers.
Bud to Boss
SEPTEMBER 5, 2012
That’s what a recent study from Development Dimensions International suggests when it comes to innovation. In the study, leaders responded to a series of innovation-related statements about themselves, and their employees responded to the same statements about their managers.
N2Growth Blog
MAY 3, 2017
Customer Loyalty: Is the firm preferred among its customers? Strategy Innovation Jim Kerr leadership leadership successEvery company has a set of capabilities that, when properly leveraged, can serve to devastate the competition.
Steve Farber
APRIL 28, 2017
Love & Loyalty Unleashed. I read about him in Tom Kelley’s book, The Ten Faces of Innovation. In case you haven’t, however, here’s a deeper dive into the remarkable story of Hachikō and his unwavering love and loyalty to his master. The statue is a symbol of love and loyalty. Hachikō’s legendary faithfulness is a national symbol of extreme love and loyalty. We cannot love enough; we cannot earn enough loyalty.
Harvard Business Review
APRIL 17, 2015
In this article adapted from their new book, Jerry Davis and Chris White explore what makes some companies more fertile for social innovation — that is, the ongoing (rather than one-off) initiatives that have positive social impact while promoting the core mission of a business.
Harvard Business Review
DECEMBER 20, 2016
Innovation is critical in a knowledge economy — driving growth, new products, and new methods of delivering value to customers. According to PwC’s 2015 study on Global Innovation , U.S. And yet, despite its importance, innovation is a difficult quality to cultivate both in leaders and in organizations. Analyses were done to identify the competencies that innovative leaders share. Innovative leaders also scored higher in terms of demonstrating curiosity.
Ron Edmondson
OCTOBER 22, 2014
Demonstrates Loyalty in Action - No one questions the loyalty of a great team member. Innovation Leadership Team Leadership I love team dynamics and organizational structures.
Ron Edmondson
SEPTEMBER 18, 2017
They demonstrate loyalty in action. No one questions the loyalty of a great team member. Church Revitalization Innovation Leadership Team LeadershipI love team dynamics and organizational structures.
Strategy Driven
OCTOBER 1, 2012
I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Look at the elements of business and sales as a result of Amazon’s action, and customer reaction: a huge wow, several social postings, more social proof, an amazing testimonial, customer loyalty, and pass along value that cannot be measured on any ROI scale. They dominate because they innovate. The post What’s your proactive marketing approach to loyalty?
First Friday Book Synopsis
AUGUST 28, 2014
Martins Press Talk Like TED: The 9 Public-Speaking Secrets of the World''s Top Minds The Apple Experience: Secrets to Building Insanely Great Customer Loyalty The Innovation Secrets of Steve Jobs: Insanely Different Principles for Breakthrough Success The Power of foursquare: 7 Innovative Ways to Get Your Customers to Check In Wherever They Are The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience
Harvard Business Review
JUNE 2, 2015
What should leaders do to boost their organization’s ability to innovate? Build an open innovation platform. Hire seasoned innovators. That’s challenging, because developing innovations that have a lasting impact requires going beyond doing one single thing.
Harvard Business Review
DECEMBER 17, 2014
How much does your company need to invest in innovation? And the more growth opportunities stretch beyond a company’s current capabilities, the more the company needs to build systems to manage the unique nature of these opportunities (the kind we describe in more depth in our recent article “ Build an Innovation Engine in 90 Days ” and our 2012 e-book Building a Growth Factory ). Growth strategy Innovation
Ron Edmondson
MARCH 23, 2017
It must be genuine of course, and I’m not suggesting you drop loyalties to other teams, but ask what cause are you more loyal to supporting and how supporting it will be most effective. Church Church Planting Church Revitalization Innovation Leadership
N2Growth Blog
MARCH 30, 2011
The point I ask you to ponder is this: Leadership teams often espouse the need for change and innovation, but rarely apply this thinking to themselves - why? This attitude precludes the advancement of change initiatives and cripples innovation.
N2Growth Blog
JANUARY 20, 2016
Chief Innovation Officer, N2Growth. After speaking with many boomers it’s my opinion that much of their loyalty was simply out of fear of change and instability. Communications Culture Innovation Leadership Operations & Strategy Strategy Success Talent Management Change Leadership millennialsBy Brody Clemmer. Leadership is a hot topic today and will continue to be for a while.
Harvard Business Review
JUNE 20, 2013
At its core, reverse innovation describes solutions adopted first in poorer, emerging nations that subsequently—and disruptively—find a market in richer, developed nations. But can reverse innovation be relevant in the world of high-technology? As an example, Raymonds, a famous clothing retailer in India, utilized Capillary''s solution to create a sophisticated mobile loyalty program for 1.6 million customers without using any paper forms or plastic loyalty cards.
First Friday Book Synopsis
MAY 8, 2012
A former journalist for CNN and CBS, Gallo works directly with the world’s top business leaders to craft compelling messages, tell inspiring stories and share innovative ideas. Penney SAP The Apple Experience: Secrets to Building Insanely Great Customer Loyalty The Innovation Secrets of Steve Jobs The Power of Foursquare The Presentation Secrets of Steve Jobs The Ultimate Question UCLA NorthwesternCarmine Gallo is the communications coach for the world’s most admired brands.
First Friday Book Synopsis
FEBRUARY 23, 2011
Customer Evangelism: Satisfaction is determined per transaction; loyalty is [.]. Henry Chesbrough Influence innovation Isaac Getz Jackie Huba James P. Womack Jonathan Littman Joseph Grenny Kerry Patterson Lean Lean Solutions lean thinking Open Innovation Robert B. Cialdini Ron McMillan Simon Sinek’s Start with Why Steve Johnson The Idea of Innovation The Ten Faces of Innovation The Ultimate Question The Why of Work Tom Kelley Wendy Ulrich Where Good Ideas Come From
First Friday Book Synopsis
AUGUST 2, 2013
Karl Krayer presnted his synopsis of Loyalty 3.0: We had a wonderful session this morning at the August First Friday Book Synopsis. How to Revolutionize Customer and Employee Engagement with Big Data and Gamification by Rajat Paharia, and I presented my synopsis of Contagious: Why Things Catch On by Jonah Berger. I will share my takeaways from […]. Randy''s blog entries
Tanveer Naseer
JANUARY 28, 2014
While it wasn’t surprising to see innovation and customer relationships being included in the top 5 challenges, the study’s most revealing finding is how the top challenge for leaders worldwide was Human Capital – namely, how to engage, retain, manage and develop their employees.
Harvard Business Review
MAY 24, 2012
In traditional investing philosophy, the most innovative firms are potentially the most profitable. So, from business books to business schools and corporate boards, everyone is talking about innovation. Yet, the focus on entrepreneurship training and startup intervention programs has centered on innovation. While innovation funds are common, it's rare to read of imitation funds. Innovation has become a buzzword that connotes respect and profitability.
Harvard Business Review
FEBRUARY 15, 2012
Given the unrelenting pace of change surrounding organizations in virtually every industry, companies are looking for executives who know how to innovate and introduce change, not simply caretakers who can manage the status quo. When ambitious managers one or two levels below the C-suite hear that they need to demonstrate the ability to lead innovation and change, this feedback typically triggers howls of protest, often preceded by "They won't" or "They don't."
Leading Blog
JULY 25, 2016
Profits are driven by customer loyalty, customer loyalty is driven by employee satisfaction, and employee satisfaction is driven by putting employees first.” It is hard to let go of the thinking behind some of the management tools we still use today.
N2Growth Blog
NOVEMBER 6, 2017
Here are just a few ideas: Stop putting heritage before innovation : Millennials don’t care about buying their grandfather’s bike. Harley-Davidson announced its third quarter results last month and the news wasn’t great.
Linked 2 Leadership
DECEMBER 14, 2011
Why are some people and organizations more innovative, influential, and profitable than others? Why do some command greater loyalty from customers and employees? Questions: As growing leaders in the business world, we might ask ourselves these questions. Why do some have repeat success? Question Behind the Questions: “What can we do to enhance this in [.].
C-Level Strategies
NOVEMBER 3, 2015
Because, as Solis asserts, “When experiences are at the center of how you create your products and market and sell them, extraordinary customer relationships and brand loyalty are fostered.”
Ron Edmondson
MARCH 12, 2015
Time commitment and loyalty are different for the newer generation. Church Planting Church Revitalization God Innovation Kingdom Ministry Tom Cheyney and I will be hosting a pre-conference Revitalization lab at Exponential East this year entitled: Finding New Life for an Old Church.
Ron Edmondson
SEPTEMBER 3, 2014
Church Church Planting Innovation Kingdom Leadership Ministry In my recent post I contend that… To be a kingdom building pastor you MUST be a community building pastor.
In the CEO Afterlife
MARCH 19, 2012
Employers who seize the opportunity to satisfy employees’ needs will re-discover loyalty in the work force. Human Resources Leadership Life Marketing Strategy Apple Business Campbell Soup CEO Google In the CEO Afterlife Innovation John Richard Bell Larry Page Steve Jobs Vision
INDUSTRY INSIGHTS YOUR PEERS ARE READING
28 
Let's personalize your content