Chris Brady

JULY 19, 2010

Although unarguably monumentally talented, Leonardosuffered from what art historian Ken Clark called his “constitutionaldilatoriness.”   Sadly, we will never know what wonders of paintedmasterpieces Leonardo may have produced for the enjoyment of the world. Pope Leo X said, “Alas! This man will never do anything!”Leonardo

Blog 112

Blog Leadership Real Estate Letter 112

Harvard Business Review

APRIL 10, 2017

Walk into any customer-service department and you’re likely to encounter a scene that looks more like a factory floor than a knowledge-worker environment. In short, where other departments reward creativity and experimentation, what’s prized in customer service are consistency, error reduction and adherence to the rules.

Call Center 10

Call Center Metrics Advice Tools 10

Harvard Business Review

SEPTEMBER 12, 2017

Do Jeff Bezos and his team want to exploit the vast cross-selling opportunities because of the presumed similarities between Amazon Prime members and Whole Foods customers? More precisely, it bought a network of 456 customer-friendly testing facilities which welcome roughly eight million “volunteers” each week.

Price 8

Price Retail Competitive Advantage Long-term 8

LDRLB

MARCH 10, 2014

DAVID: Who are you and what do you do? What is it that makes this process of jumping from individual contributor to first-time leader so difficult? If you’re really good at telling somebody to do something, they will do what you tell them to do, but they won’t do any more. You know this.

Drucker 74

Drucker Books Learning-by-Doing Leadership 74

Harvard Business Review

OCTOBER 25, 2011

In customer support, for example — each time dialing a new number and grinding your way through the options. According to the NTSB findings, it took PG&E over 15 minutes to understand what its sensor readings meant, more time to understand the problem, over 90 minutes to turn off the gas. Why an insufficient plan?

Risk Management 11

Risk Management Management Supply Chain Metrics 11

Harvard Business Review

OCTOBER 28, 2014

It’s not been a great year for venerable retailer Sears, which is reputed to be closing 130 retail stores and laying off more than 5,000 employees. What distinguishes it from lower cost Walmart or more convenient Amazon? Under Wood, Sears became a pioneer in using demographic and economic trends to anticipate customer demand.

Retail 9

Retail Quinn Real Estate Apparel 9

Harvard Business Review

SEPTEMBER 4, 2014

When a former client’s secretary was arrested for embezzlement years before his own crimes were uncovered, Bernie Madoff commented to his own secretary, “Well, you know what happens is, it starts out with you taking a little bit, maybe a few hundred, a few thousand. 25 per problem in the first round, and 60% cheated to earn $2.50

Ethics 8

Ethics Morale Report Bottom-up 8

Harvard Business Review

NOVEMBER 6, 2012

Any consumer goods company trying to reduce its environmental impact faces this challenge: your footprint is largely determined by what customers do with your products, not what you do directly. Do people know what to do and feel confident doing it? This lever is about demonstrating 'proof' and pay-off.

Brand 8

Brand Energy Influence Self-aware 8

Harvard Business Review

JULY 15, 2015

We asked ourselves: What could we do differently? In satisfying our demanding customers, were we pushing the organization to the breaking point? Our model at Lear — essentially a list of desirable behaviors — was pretty similar to what many other companies promote.

Resistance 8

Resistance Long-term Short-term Self-aware 8

Harvard Business Review

MARCH 3, 2016

Jointly, the Google Food Team and the Yale Center for Customer Insights have been studying how behavioral economics can improve employee health choices. Comparisons: The right message might frame relevant trade-offs or quantify the effects of behavior, e.g., “It takes two hours to walk off the calories in a can of soda.”

Tools 8

Tools Influence Goal Cost 8

Harvard Business Review

JUNE 12, 2015

What would happen, he wondered, if Lakeland’s associates brought their hearts to work, as well as their professional skills? With this thought in mind, he asked his team to rent cinemas in three cities and sent around a schedule of more than 20 kick-off events. We can and must do better than this. ” He went on.

Innovation 8

Innovation CEO Benchmarking Airlines 8

Frank Sonnenberg Online

APRIL 25, 2023

[pinit count=”horizontal”] What Turns Customers Off? In today’s competitive business environment, it’s important that business leaders take a few minutes to consider what turns your customers off? Understanding customer needs. That turns customers off.

Merchandising 125

Merchandising Short-term Long-term Bond 125

Steve Farber

JANUARY 23, 2017

I was more than a little curious about what kind of place I would find. Before I could even take my finger off the button, the door swung open and Mary Ellen stood there, beaming. Thank you,” she laughed, mercifully letting me off the hook. But what about your kids?” What is it?”. You look… you look…”. Chapter 28.

Bottom-up 45

Bottom-up Follow-up COO Open-book 45

Steve Farber

JANUARY 23, 2017

I was more than a little curious about what kind of place I would find. Before I could even take my finger off the button, the door swung open and Mary Ellen stood there, beaming. Thank you,” she laughed, mercifully letting me off the hook. But what about your kids?” What is it?”. You look… you look…”. Chapter 28.

Bottom-up 40

Bottom-up Follow-up COO Open-book 40

Steve Farber

JANUARY 20, 2017

I was more than a little curious about what kind of place I would find. Before I could even take my finger off the button, the door swung open and Mary Ellen stood there, beaming. Thank you,” she laughed, mercifully letting me off the hook. But what about your kids?” What is it?”. You look… you look…”. Chapter 28.

Bottom-up 40

Bottom-up Follow-up COO Open-book 40

Harvard Business Review

MAY 25, 2018

Rockefeller built what was arguably the single most impressive business organization in history: Standard Oil. But some elements of what Rockefeller created may be coming back into vogue. Our own consulting industry is the poster child for this phenomenon.) First off, overall deal success rates have continued to improve.

Incubator 8

Incubator Insurance Cost of Capital Competitive Advantage 8

Harvard Business Review

APRIL 8, 2016

High-end disruption also requires challenging incumbents head-to-head at the outset, something that’s very difficult to pull off. Markets are especially ripe for low-end disruption when the existing products or platforms overserve the mainstream customer base. market with the Corolla and the scooter, respectively. Insight Center.

Productivity 8

Productivity Products Disruptive Innovation Industry 8

In the CEO Afterlife

JUNE 10, 2015

As a critical success factor, strategy turned into a lucrative industry for a host of consulting firms such as McKinsey & Company , and the Boston Consulting Group. In the new economy, culture is the poster child of corporate success. Culture is Today’s Poster Child. Most leaders and managers know this.

Strategy 100

Strategy Critical Success Factor McKinsey Retail 100

Harvard Business Review

AUGUST 17, 2016

Social listening promises the Holy Grail in business: superior understanding of customers. Turning data into action. A large pharmaceutical company, for example, learned about an unsuspected customer challenge through a single photo on Flickr. Why, then, do managers fail to fully exploit it? Insight Center.

Media 8

Media Sample Brand Marketing 8