Chart Your Course

OCTOBER 27, 2014

Amit Keinberger, CEO of Menchie’s Frozen Yogurt, told Business News Daily that the company’s mySmileage rewards program has not only increased profits, but also customer engagement. Regardless of where you sit on this issue, it’s safe to say customer retention is important to every business.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Mike Cardus

APRIL 14, 2011

Elliot Jaques “ Social Power and the CEO ”. The assumption that people need to be motivated by incentive bonuses to produce more. List is from Elliot Jaques “Social Power & the CEO” 2002. That for a person to commit 8-10 hours a day we need some sort of external motivation for them to work. Why do people work

System 157

System Commitment Motivation Incentives 157

Marshall Goldsmith

SEPTEMBER 16, 2013

We do not work with leaders who are not really motivated to change. I have personally worked with several of the world’s leading CEOs. If the issue is leadership behavior, the coaching clients are given a fair chance and they are motivated to improve, the process described in this article will almost always work. Probably none!

Learning-by-Doing 123

Learning-by-Doing Long-term CEO Follow-up 123

Steve Farber

MARCH 27, 2017

Neil Gill faced this challenge in 2015 when he took over as president and CEO of Dogtopia , which offers daycare, boarding, and spas to canines at more than 40 location across North America. “They aren’t used to it, so they think there’s an ulterior motive,” Gill said. “It takes time to build trust.”

Company 40

Company Mission Statement Market Segmentation Franchising 40

Harvard Business Review

JUNE 18, 2018

When Apple CEO Steve Jobs approached AT&T about partnering on a new kind of mobile phone — a touchscreen computer that would fit in your pocket — Apple had no expertise in the mobile market. Randall Stephenson, then CEO of AT&T, famously said , “I told people you weren’t betting on a device.

Stephenson 10

Stephenson Kahneman CEO Commitment 10

Harvard Business Review

MAY 20, 2016

In an effort to explore executives’ motivations for serving on boards, we looked at how board service is evaluated in the executive labor market. Specifically we studied whether or not board service increased an executive’s likelihood of receiving a promotion, becoming a CEO, and/or receiving a pay increase.

Execution 9

Execution P&L CEO COO 9

Chart Your Course

JUNE 30, 2016

The essence of the book is captured in the quote by Robert Eckert, former Mattel CEO: “As you go to work, your top responsibility should be to build trust.” It is one of the top selling business books of all time and a favourite among CEOs. The Five Dysfunctions of a Team: A Leadership Fable (2002). By Jim Collins.

Human Resources 100

Human Resources Talent Management Resources Ulrich 100

Harvard Business Review

MAY 10, 2016

One of the key functions of a board of directors is to oversee the CEO to ensure that shareholders are getting the most out of their investment. Most boards have strong cultures that promote deference to the CEO. Board members often are able to provide insights that top executives may not have considered.

Company 8

Company Committee CEO Chemicals 8

Harvard Business Review

JANUARY 13, 2014

Anyone would be inspired by the story of Nick Woodman, the CEO of GoPro, a $2.5B In 2002, unsure of what to do with his life, he takes off to surf in Indonesia and Australia. We’re naturally motivated to solve them. And those patterns are gold because they point to our motivation—and quite possibly, our next great exploration.

Video 13

Video Brainstorming Learning-by-Doing Loyalty 13

Harvard Business Review

JANUARY 10, 2012

Attracting, retaining, and motivating employees are all core. Prior to 2002, when Sam Palmisano became CEO, IBM had a series of feuding fiefdoms — 170 country units — each with its own policies, procedures, and processes. Administrative responsibilities, such as getting paychecks out on time, are not core.

Globalization 15

Globalization Human Resources Diversity Long-term 15

Harvard Business Review

OCTOBER 15, 2014

From our analysis of a number of core shifts and conversations with the CEOs who have undertaken them, we have drawn five keys to success: 1. Clear, open, and up-front communication about the company’s intention and the rationale thereof is essential to keep them motivated and prevent value destruction. Allow time and persevere.

Company 11

Company Chemicals Short-term How To 11

Harvard Business Review

OCTOBER 10, 2014

Women remain underrepresented in most high-level positions: They account for less than 5% of Fortune 500 CEOs, less than 15% of executive officers, and less than 20% of full professors in the natural sciences. It seems the negative attention made the referees aware of the problem and motivated them to do better. Equal Pay Act.

Training 11

Training Diversity Human Resources Committee 11

Harvard Business Review

MAY 30, 2013

To a large extent, say-on-pay — which was introduced in the UK in 2002 and has spread to several other countries, most recently Switzerland — is a simple exercise in bandwagon-following. Driving these changes is a widespread belief that more needs to be done to hold CEOs and boards accountable. Since say-on-pay hit the U.S.

Hedge 8

Hedge Asset Management Incentives Outsourcing 8

Harvard Business Review

JULY 27, 2016

Remember how Howard Schultz launched his renewed vision for Starbucks when he returned to the company as CEO in 2008? As part of his effort to get developers at Apple to transition from Mac OS 9 to Mac OS X, Steve Jobs held a mock funeral at the 2002 Worldwide Developers Conference. Sometimes, a dose of levity can help.

Company 8

Company Mission Statement Bond Retail 8

Harvard Business Review

MARCH 11, 2015

billion worth of buybacks from 1986 through 2002. Surely GM CEO Mary Barra understands the deadweight loss that stock buybacks pose for her company. One would hope that Barra’s motivation in caving in to the hedge funds has nothing to do with her $10 million in stock awards waiting to vest. GM did $20.4

Hedge 8

Hedge Company Automotive Restructuring 8

Harvard Business Review

MAY 7, 2013

Whereas her Nigerian parents tended to give indiscriminately to poor people, with religion as the driving motivator, Saraki has embraced a more structured, purpose-driven approach to giving. "I Between 2002-2013, emerging market and developing economies averaged a 6.5% I took it up from data. growth in GDP.

Globalization 8

Globalization Venture Capitalist Class GDP 8

Harvard Business Review

SEPTEMBER 15, 2015

At Pennsylvania-based Geisinger Health System, where I was CEO for 15 years, changing our model for physician reimbursement was one way we aimed to combat such practices and achieve value-based care. 20% of total cash compensation (an arbitrarily chosen threshold) is linked to how well physicians improved quality and reduced costs.

Insurance 8

Insurance Cost Incentives Metrics 8

Harvard Business Review

SEPTEMBER 13, 2011

Bill George is best-known as the former CEO of Medtronic, where the company's market cap grew from $1.1 Upon his retirement in 2002, Bill invented a new life and purpose (by making little bets, I might add shamelessly) to write and to teach. billion to $60 billion during his tenure. So I took the issue to my True North Group.

Open-book 9

Open-book Chemicals Chief Operating Officer Goleman 9

Building Personal Strength

DECEMBER 11, 2010

The movie isnt well known because the writer and director, Christopher Nolan, achieved acclaim for his later works, Memento (2000), Insomnia (2002), Batman Begins (2005), The Dark Knight (2008) and this year Inception (2010). since 1987.

Film 76

Film Video Blog Follow-up 76

Strategy Driven

FEBRUARY 4, 2011

The term CEO has recently been held in disfavor. We decry CEOs for the same reasons that we formerly sainted and canonized them. Yet, most CEOs were never trained on how to be CEOs, with all the responsibility, people skills, leadership and ethical management that must go along with the job.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

JANUARY 8, 2014

As that dramatic disintegration played out in early 2002, I had to present our office’s results and perspectives at the firm’s annual partners’ meeting in Switzerland. Herb Kelleher — its CEO for 35 years — once said: “Given enough time and money, your competitors can duplicate almost everything you’ve got working for you.

Emotional Intelligence 10

Emotional Intelligence GDP McKinsey Airlines 10

Harvard Business Review

JULY 18, 2016

Donald Trump has called high CEO pay “a total and complete joke” and “disgraceful,” arguing that CEOs stack boards with their buddies who rubber-stamp excessive pay. First, to cap, or at least force the disclosure of, the ratio of CEO pay to median employee pay. In the U.S.,

CEO 8

CEO Golden Parachute Politics Short-term 8

Harvard Business Review

DECEMBER 2, 2016

They developed the technique and used it to estimate how liberal and conservative CEOs were, giving each a score based on the same methods we’re using here. They then calculated scores for those executives based on their political donations — just as they did with the CEOs. Hambrick, and Linda K. Their work showed a.51

Management 8

Management Politics Sample Influence 8