Leading Blog

FEBRUARY 24, 2017

How will they affect your business, bottom line, organizational profile, personal happiness, or real-world activities? Ask how your plan and its component pieces will measure strategic objectives against metrics and outcomes, time and resources. Listen: If you ask and don’t listen, you’re wasting everyone’s time.

Groupthink 242

Groupthink Objective Long-term Tactics 242

Mike Cardus

JANUARY 25, 2011

A metric was co-created to evaluate success over a period of time. Instructional design of content to establish a model for active listening and communication with peers, direct reports & supervisors. Active listening and communication to peers, supervisors and direct reports.

Case Study 110

Case Study Team Building Team Leadership 110

Lead Change Blog

NOVEMBER 12, 2019

One of my first bosses told me that it would be impressive performance metrics and my contribution to the bottom line that would determine my success. Heady stuff that sends the wrong message to people who think being a leader is all about them. Being a leader is a little bit about you, but mostly it’s all about others. They care.

Drucker 341

Drucker Active Listening Metrics Advice 341

Harvard Business Review

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service?

Metrics 10

Metrics Video Cost Cost Center 10

HR Digest

SEPTEMBER 28, 2023

Define the purpose of the activity : Be clear on why you are doing the assessment and what you hope to learn from it. Define your self-assessment criteria : Set metrics for your assessment, such as technical skills, emotional intelligence, time management, communication abilities, etc.

Career 110

Career Planning Tools Metrics 110

Harvard Business Review

OCTOBER 9, 2017

Why Listening Matters. Actively listening to patients conveys respect for their self-knowledge and builds trust. We can create more space for active listening. In other words, it might save money in the short term but wastes money over time. Unhurried medical care may be elusive, but it is practical. A Way Forward.

Balanced Scorecard 12

Balanced Scorecard Contingency Plans Active Listening Guidelines 12

Harvard Business Review

FEBRUARY 12, 2016

Since 2013, the team has reduced the number of publishing, listening, monitoring, and metrics tools used by our social media teams globally from more than 125 to fewer than six. Be active listeners. Equally important to the proper structure and people are the processes to identify and resolve quality concerns.

Media 8

Media Automotive Globalization Active Listening 8

HR Digest

JANUARY 19, 2023

We host focus groups with employees to understand their thoughts and concerns and actively listen to their feedback on how and where we can improve our efforts. A critical component of the DEI strategy is our commitment to measurement and metrics. We approach new and existing processes at C.H.

Supply Chain 109

Supply Chain Human Resources Diversity Transportation 109

Harvard Business Review

DECEMBER 23, 2014

Agree on your key priorities and the metrics that will demonstrate progress, and ask him how often he’d like to receive updates. And use language that signals active listening. — will help you find ways of putting him at ease now, says Clark. Then stick to that agreement. Further Reading. Communication Book. .

Micromanagement 11

Micromanagement Learning-by-Doing Open-book Politics 11

Harvard Business Review

OCTOBER 13, 2016

Conversely, an improvement in manufacturing or supply chain processes often affects sales tasks — and it’s not an “improvement” if it hurts sales while optimizing another group’s performance metrics. It’s about active listening: be better prepared and more granular in your questions.

CEO 8

CEO Strategy Hotels COO 8

Harvard Business Review

AUGUST 29, 2016

And their teams have made a substantial improvement in all of their performance metrics.” ” Her company also provides structured trainings on topics like active listening, diversity and inclusion, and management best practices, which all managers attend together. ” Case Study #2: Work closely together.

Management 14

Management How To Report Learning-by-Doing 14