Remove Airlines Remove Marketing Remove Motivation Remove Positioning
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Is Your Leadership Creating an Energy Crisis?

The Practical Leader

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. Yet despite our very tight job market, highly effective “magnet companies” attract and hang on to good people.

Energy 52
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Is It Fun Being Led by You?

Lead Change Blog

Squeezing another penny out of costs, getting product to market a few weeks earlier, responding to customers’ inquiries a little bit faster, ratcheting quality up one more notch, capturing another point of market share–those are the obsessions of managers today. ” Welcome to the era of growth through innovation.

Six Sigma 150
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Moving on from ROI to ROE, a Return on Empathy

Strategy Driven

A business that invests in empathy devotes itself to understanding the emotional needs and motivations of its customers, and aligns itself to meet them. We know human motivation is extremely complex – typically people don’t say what they think, or even think what they report. The Need for Caring Relationships.

ROE 50
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Performance Appraisal & Rewards in Response to COVID-19

HR Digest

Many organizations aren’t in a position to retain their people, let alone stimulate feelings of financial security and solidarity with bonuses and rewards. Household income and savings are ultra-low in most global markets. The move is aimed at leading by example, motivating employees and ensuring business viability in the short-term.

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Shaping Performance & Rewards in Response to COVID-19

HR Digest

Many organizations aren’t in a position to retain their people, let alone stimulate feelings of financial security and solidarity with bonuses and rewards. Household income and savings are ultra-low in most global markets. The move is aimed at leading by example, motivating employees and ensuring business viability in the short-term.

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The Sales Role Multinationals Need in Emerging Markets

Harvard Business Review

For many executives battling through economic headwinds in emerging markets, the answer tends to be wherever they think someone will provide the strongest boost to top-line growth, which usually means hiring an additional sales or marketing manager to support the commercial front lines. Somewhere else?

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How Service Companies Can Earn Customer Trust and Keep It

Harvard Business Review

I’ve learned that truth from 40 years of conducting research in the fields of services marketing, service quality, and health services. And once there’s a narrative, customer confidence in the firm is probably in free fall, and motivation to criticize it online is greater. Use realistic slogans.

Company 10