HR Digest

FEBRUARY 14, 2022

There are many human resources books , but they often focus on specific industries or companies. This article will look at some of the best HR books for professionals. These include diversity and inclusion books that offer a comprehensive overview of the entire HRM field. Book Recommendations: What It Means For HR Professionals.

Books 98

Books Human Resources Diversity Kahneman 98

Michael Lee Stallard

JULY 15, 2010

Michael Lee Stallard Insights on Leadership and Employee Engagement Home About Hire to Speak Press Kit Develop Loyalty: Connect with Your Customers Published by Michael Lee Stallard on July 15, 2010 02:07 pm under Media Appearances , Uncategorized , connection culture , human value Now for something completely different!

Loyalty 186

Loyalty Development McCarthy Godin 186

Eric Jacobson

JANUARY 7, 2024

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth. A workforce more open to change, including technological.

How To 73

How To Long-term Open-book Metrics 73

Eric Jacobson

SEPTEMBER 18, 2023

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CS) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth. A workforce more open to change, including technological.

Long-term 89

Long-term Open-book How To Metrics 89

Leading Blog

NOVEMBER 22, 2019

Further, without empathy, leaders can’t build a team, inspire followers, or elicit loyalty. Among the benefits that come to empathetic leaders, whether they are entrepreneurs or c-suite executives, are the following: Empathy is a catalyst for entrepreneurship or innovation. Here are four of the most actionable steps you can take: 1.

Leadership 344

Leadership Emotional Intelligence Loyalty Open-book 344

Eric Jacobson

JUNE 16, 2020

There is good reason why, The Leadership Challenge , book is now in its sixth addition. Revised to address current challenges, this sixth edition marks thirty-plus years since the book was first published. Foster renewed loyalty and greater organizational commitment. The authors, James M. Kouzes and Barry Z. What’s next?

Books 65

Books Leadership Absenteeism Commitment 65

Eric Jacobson

NOVEMBER 23, 2020

There is good reason why, The Leadership Challenge , book is now in its sixth addition. Revised to address current challenges, this sixth edition marks thirty-plus years since the book was first published. Foster renewed loyalty and greater organizational commitment. The authors, James M. Kouzes and Barry Z. What’s next?

Books 65

Books Leadership Absenteeism Commitment 65

CO2

NOVEMBER 28, 2023

The Trade-Off Dilemma: Quality vs. Convenience In his book, “ Trade-Off: Why Some Things Catch On and Others Don’t, ” columnist Kevin Maney discusses the crucial decision businesses must make between quality and convenience. Innovate Wisely : Innovation should not come at the cost of your brand’s integrity.

Brand 78

Brand Quality Loyalty Long-term 78

HR Digest

FEBRUARY 14, 2022

There are many human resources books , but they often focus on specific industries or companies. This article will look at some of the best HR books for professionals. These include diversity and inclusion books that offer a comprehensive overview of the entire HRM field. Book Recommendations: What It Means For HR Professionals.

Books 52

Books Human Resources Diversity Kahneman 52

First Friday Book Synopsis

AUGUST 2, 2013

We had a wonderful session this morning at the August First Friday Book Synopsis. Karl Krayer presnted his synopsis of Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification by Rajat Paharia, and I presented my synopsis of Contagious: Why Things Catch On by Jonah Berger.

Books 122

Books Loyalty Innovation Blog 122

Eric Jacobson

JUNE 5, 2023

“The most successful companies are those that adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CS) at the same time,” explains Tiffani Bova , author of the new book, The Experience Mindset: Changing the Way You Think About Growth. A workforce more open to change, including technological.

Long-term 65

Long-term Open-book How To Metrics 65

Kevin Eikenberry

MARCH 15, 2018

She is the author of several books, including her latest, The Regenerative Business, which shifts our way of working so that we see innovation, financial gain, and customer loyalty while building human capacity. Carol Sanford challenges they way we think about leadership and best practices. She tasks leaders […].

Customer Loyalty 101

Customer Loyalty Loyalty Innovation Books 101

Great Leadership By Dan

MAY 2, 2019

To build organizations that are more agile, innovative, adaptive, and high performing in today’s volatile, uncertain, complex, and ambiguous (VUCA) world, Creative leadership is required. Creative leaders inspire commitment and loyalty to the organization and its mission. Creative leadership is built for scale. Deep relationship.

Creativity 282

Creativity Leadership Agility Self-aware 282

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. They dominate because they innovate. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Lead Change Blog

DECEMBER 20, 2018

That’s why we’ve written this book. In the seven years since we wrote the first edition of this book, career development has only become more important. it was possible for career development to be integrated into the work. that needs to get done as opposed to being a separate series of. And it can be. HELP THEM GROW.

Customer Loyalty 241

Customer Loyalty Human Capital Career Webinar 241

Skip Prichard

OCTOBER 3, 2022

His book, Deep Purpose: The Heart and Soul of High-Performance Companies , is written after extensive research on the fatal mistakes leaders make in this area. I recently spoke with him about his research and book. . “Productivity and innovation soar when employees are inspired by a purpose that aligns with their own values.”

Short-term 113

Short-term How To Long-term Operations 113

Eric Jacobson

MARCH 12, 2024

Rather than seeing it as an obstacle to overcome, integrate it into your strategic approach to invigorate your high-growth potential and outperform competition under any market condition,” explains Rebecca Homkes , author of the new book, Survive, Reset, Thrive. Most books aren’t honest enough about how hard it is to reset ,” adds Homkes.

Agility 117

Agility How To Uncertainty Competitive Advantage 117

Skip Prichard

AUGUST 16, 2021

Legacy companies, we hear, are all doomed to fail unless they double down on the latest digital innovations, and disruptors are ordained to take over the world. Digital innovation is the answer to everything. Quality products that don’t break build customer loyalty. and it’s never the only answer.

Strategy 140

Strategy Venture Capitalist Innovation Company 140

CO2

DECEMBER 15, 2023

This authenticity encourages team members to be open about their feelings and challenges, creating a supportive environment conducive to growth and innovation. This connection fosters loyalty, commitment, and a shared sense of purpose. This resonance is crucial for inspiring and motivating a team.

Emotional Intelligence 78

Emotional Intelligence Self-aware Executive Coaching Case Study 78

Leading Blog

SEPTEMBER 16, 2019

During the book writing process, I reflected on the multitude of individuals who graciously shared their time, words, wisdom, and encouragement with me along my personal leadership journey. The blank white space is the real organization; it’s a place where personal relationships and loyalties exist. Humanizing Leadership Mentors.

Leadership 243

Leadership Self-aware How To Chief Operating Officer 243

Strategy Driven

AUGUST 14, 2013

The core of the innovative service strategy must include rethinking the authority of the front line—the venue for in-the-moment inventiveness. Bell is a customer loyalty consultant and the author of several national best-selling books. You just finished reading The Emerging Strategy of Innovative Service !

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Decker Communication

APRIL 5, 2023

And you can’t have an innovative, engaged, confident team without fully activating workplace trust. Establishing clear norms and expectations for collaboration, innovation, and communication does a lot to create a sense of routine, predictability, and safety. You can’t have trust without safety and inclusion. What do you think?

Open-book 95

Open-book Long-term Learning-by-Doing Innovation 95

Lead on Purpose

NOVEMBER 6, 2010

This powerful statement comes from Tommy Spaulding in his new book It’s Not Just Who You Know: Transform Your Life (and Your Organization) by Turning Colleagues and Contacts into Lasting, Genuine Relationships. In these relationships, vulnerability, authenticity, trust and loyalty are off the charts.

Review 157

Review Books ROI Loyalty 157

Lead Change Blog

APRIL 1, 2016

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret. trustworthiness.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Mark Sanborn

JUNE 28, 2023

Read books, attend seminars, listen to podcasts, and engage in meaningful conversations with experts. Foster a Culture of Innovation. Encourage a culture of innovation and creativity within your team. By fostering a culture of innovation, you empower your team to unleash their full potential and drive transformative outcomes.

Emotional Intelligence 77

Emotional Intelligence Learning-by-Doing Seminar Open-book 77

Lead Change Blog

JUNE 13, 2018

Moreover, when 3,000 corporate leaders from 25 countries were surveyed as part of General Electric’s Global Innovation Barometer , their top concern was “a need to better align the education system with business needs.” Consider, for example, the Project Based Mentorship® model Accenture has developed based on the book, Teach to Work.

Education 184

Education Mentor Short-term Project 184

Great Leadership By Dan

AUGUST 20, 2015

What was it that led to such fierce loyalty to a CEO? In my book (co-authored with Grant Welker), which chronicles the history of the company and the unprecedented protest, we lay out some of the management principles that he follows. We saw that loyalty in full effect during the protest last year. billion supermarket chain.

Marketing 120

Marketing Leadership Loyalty Open-book 120

The Horizons Tracker

NOVEMBER 23, 2023

By automating tasks like booking and contactless check-in, AI has liberated staff members to dedicate their attention to delivering exceptional, tailored experiences to guests in a prompt and cost-effective manner. Consequently, it comes as no astonishment that AI has emerged as a transformative force within the hospitality industry.

Hotels 96

Hotels Influence Ethics GDP 96

Lead on Purpose

AUGUST 24, 2013

In his book Nice Companies Finish First: Why Cutthroat Management is over—and Collaboration Is In , author Peter Shankman shows how famously nice executives, entrepreneurs, and companies are setting the standard for success in this new world. This book has scores of stories that illustrate how nice people and companies finish first.

Succession 246

Succession Company Taylorism Taylor 246

N2Growth Blog

OCTOBER 18, 2010

I think loyalty cost us nothing, yet delivers great reward to a team. Loyalty is a missing ingredient in job market of both the secular and sacred. I think loyalty is a great addition to the list. From my perspective, there cannot be a true sense of team without the existence of loyalty. I would like to add one.

Blog 371

Blog Leadership Loyalty Self-aware 371

Steve Farber

APRIL 28, 2017

Love & Loyalty Unleashed. I read about him in Tom Kelley’s book, The Ten Faces of Innovation. In case you haven’t, however, here’s a deeper dive into the remarkable story of Hachikō and his unwavering love and loyalty to his master. The statue is a symbol of love and loyalty. loveisgoodbiz.

Loyalty 63

Loyalty Quality Training Video 63

Skip Prichard

AUGUST 28, 2023

Compassionate Leadership The world today is in dire need of positive, empathetic, and compassionate leadership, and this need is beautifully addressed in the book, Don’t Wait for Someone Else to Fix It. The book explores eight key principles that form the foundation of empathetic leadership. Compassion is empathy in action.

Self-aware 84

Self-aware Open-book Learning-by-Doing Books 84

The Horizons Tracker

DECEMBER 2, 2021

“While organizations have a direct impact on employees’ careers, organizational leaders are often skeptical about how much they should cross over into other areas of their employees’ lives,” write Gallup’s Jim Clifton and Jim Harter in their recent book Wellbeing at Work. Driving loyalty.

Development 114

Development Loyalty Globalization Course 114

Michael Lee Stallard

JUNE 3, 2018

Organizations populated with lonely people experience lower employee engagement, poorer quality of decisions, and a reduced rate of innovation. Lonely people who work on the front lines directly with customers are not good for customer satisfaction and loyalty. To Reduce Loneliness and Isolation, Boost Connection.

Competitive Advantage 199

Competitive Advantage Ethics Stress Survey 199

HR Digest

APRIL 27, 2023

In fact, recent studies have shown that vulnerability is a critical trait for successful leadership, one that fosters trust, inspires loyalty, and drives innovation. Under Nadella’s leadership, Microsoft has become one of the most successful and innovative companies in the world. Why it pays off?

Leadership 59

Leadership Open-book Loyalty Learning-by-Doing 59

Strategy Driven

OCTOBER 31, 2023

The evolution of fleet management is underscored by several innovative practices and technological integrations that promise a more streamlined and intelligent approach. Moreover, by showing a genuine interest in the well-being of their drivers, companies foster loyalty.

Transportation 104

Transportation Management Efficiency Long-term 104

Leading with Trust

JUNE 12, 2022

Ken Blanchard and I share how to navigate this tricky intersection in our new book, Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust. Simple Truth #1 in our book is “Servant leadership is the best way to achieve both great results and great relationships.” They’ll be more innovative. Call to Action.

Self-aware 124

Self-aware Emotional Intelligence Blanchard Servant Leader 124