Strategy Driven

APRIL 5, 2024

This frees up your staff to focus on providing exceptional service and enhances the customer experience with convenient, 24/7 online booking options. Reduce Operating Costs Every dollar saved in operating costs directly enhances your bottom line.

Tips 83

Tips Customer Loyalty Price Loyalty 83

Strategy Driven

APRIL 5, 2024

This frees up your staff to focus on providing exceptional service and enhances the customer experience with convenient, 24/7 online booking options. Reduce Operating Costs Every dollar saved in operating costs directly enhances your bottom line.

Tips 83

Tips Customer Loyalty Price Loyalty 83

Lead Change Blog

FEBRUARY 21, 2020

Many might argue that it is a waste of time defining the company’s purpose because operating results have been fine up to now, and this is just another fad that is taking us away from delivering results. Improved Retention and Employee Loyalty – team members who find their work rewarding and impactful report being 2.8

Mission Statement 229

Mission Statement Bottom-up Operations Brand 229

Brigette Hyacinth

APRIL 9, 2020

Texas Roadhouse CEO Kent Taylor is giving up his pay for the rest of the year, (March 18, 2020, to Jan. Of course it’s business and if a company is unprofitable there will be termination and layoffs, but how employers treat their people during this crisis, is going to impact their brand for years to come.

Company 115

Company Short-term Long-term Emotional Intelligence 115

Strategy Driven

DECEMBER 2, 2019

In the business world, focusing strictly on a digital experience will eliminate customer loyalty and emotional connection to a brand. Even in this digital age, personal relationships are critical to building trust and loyalty with customers. Recognize the importance of customer service to the bottom line.

Company 72

Company P&L Bottom-up Advertising 72

Strategy Driven

JULY 2, 2020

A great marketing strategy plays a key role in setting a business up for success. It generates brand awareness, consumer loyalty, and, of course, assists in maximizing conversions to boost that all-important bottom line. Marketing. The right marketing technology can help a business to reach its full potential.

Technology 94

Technology CRM Software Marketing 94

Strategy Driven

AUGUST 4, 2021

That said, you have to come up with innovative ways to boost your customer service. One way to instantly do this is to set up an outbound call center to help manage customer complaints and inquiries. The key takeaway is that a responsive customer service department plays an integral role in growing your business’s bottom line.

CRM 71

CRM Call Center Price Incentives 71

N2Growth Blog

JULY 19, 2011

Brands have always catered to our emotions viewing them as associative triggers – the tactics I’m describing are clearly not new. Is this just creative branding and intelligent marketing, or are we merely sheep being led to slaughter?

Marketing 366

Marketing Tactics Brand Ethics 366

LDRLB

SEPTEMBER 12, 2013

Global firms have employed blue ocean strategies to cater their services and offerings to the BoP (Bottom of Pyramid). One company is the global conglomerate LG and the other is a social enterprise start-up based out of India called Sevamob. LG also restructured its organization by promoting locally which further endeared the brand.

Competitive Advantage 154

Competitive Advantage Prahalad Blue Ocean Strategy Glocalization 154

N2Growth Blog

MARCH 30, 2011

Leadership teams who view themselves as a protected class are leadership teams not living-up to their obligations and responsibilities. A lack of fluidity, development or contextual savvy can cripple even category dominant brands. The bottom line is this…leaders need to possess an extreme bias toward performance.

Leadership 419

Leadership Innovation Bottom-up Loyalty 419

N2Growth Blog

MAY 5, 2011

What does your pricing say about your personal or corporate brand? Pricing impacts everything from strategy and tactics, to finance, to branding, to marketing and sales, to vendor selection and supply chain management, to recruiting and compensation, and to customer satisfaction and loyalty. How much is your time worth?

Price 371

Price Discount Brand Supply Chain 371

N2Growth Blog

JULY 26, 2010

They were able to command greater loyalty and respect from peers and subordinates alike with less bravado and more humility and discernment. Arrogance rarely results in lasting relationships built on a foundation of loyalty and trust. The confident also succeed in business, but not at the expense of others as do the arrogant.

Blog 419

Blog Loyalty Long-term Brand 419

N2Growth Blog

NOVEMBER 4, 2010

I have watched companies spend tremendous amounts of money, time and energy debating logos, taglines, color pallets, font styles, ad campaigns, positioning strategies, marketing messages, brand promises, etc., Those of you familiar with this blog know that I’m generally a strong marketing advocate.

Blog 303

Blog Marketing Succession Brand 303

Eric Jacobson

JULY 30, 2023

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Gulati : The rising generation of young leaders is more purposeful in their lives than prior generations and cares deeply not just about the bottom line but fulfilling an organizational purpose.

How To 74

How To Customer Loyalty Operations Objective 74

In the CEO Afterlife

MARCH 18, 2015

This can mean expanding product lines, entering new markets and geographies, line extending brands, acquiring new businesses, creating projects, and adding layers of management to manage the self-created complexity. Surely, the newfound margin will drop to the bottom line – it will not. That’s the secret to their brand power.

Apparel 100

Apparel Brand Franchising Competitive Advantage 100

Strategy Driven

NOVEMBER 1, 2010

Public scandals like the BP oil spill and Goldman Sachs’ mortgage securities fraud compromised consumers’ trust in brands, and as a result, consumer loyalty was at an all-time low. And not only are brands more vulnerable to shoppers’ unpredictable whims, but tools like social media mean that consumers also have more control.

Brand 65

Brand Globalization Banking Long-term 65

Eric Jacobson

OCTOBER 7, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Gulati : The rising generation of young leaders is more purposeful in their lives than prior generations and cares deeply not just about the bottom line but fulfilling an organizational purpose.

How To 94

How To Customer Loyalty Operations Objective 94

N2Growth Blog

JANUARY 3, 2011

Quite to the contrary; there are few things that require as much fluidity as effectively growing revenue, increasing profit and driving brand equity. They don’t sit idly by and watch the business lose market share, suffer margin erosion, see their competitive value propositions vaporize, or watch their brand go into decline.

Restructuring 305

Restructuring Blog CEO Brand 305

N2Growth Blog

JUNE 17, 2010

Foster “Courage is being scared to death, but saddling up anyway.&# - John Wayne “The true leader serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress.

Definition 370

Definition Blog Leadership Covey 370

N2Growth Blog

DECEMBER 2, 2010

While many people immediately conjure-up an image of the ever so tough, bombastic extrovert without an ounce of compassion as the picture of what constitutes a real leader, nothing could be further from the truth. Leaders who show compassion are respected, trusted, and enjoy the loyalty of those they lead. Starting to get my drift?

Blog 419

Blog Leadership Brand Reputation 419

Coaching Tip

JANUARY 5, 2013

The goodwill and more passionate relationship generated within the community translates into a far higher demand for our products and services, into more love and loyalty for our brand, and so into major contributions to the bottom line. This creates a virtuous cycle through which everyone is enriched.

Short-term 106

Short-term Bottom-up Loyalty Morale 106

N2Growth Blog

OCTOBER 20, 2010

Bottom line…unproven leaders come with a high risk premium. Self-Serving Nature : If a leader doesn’t understand the concept of “service above self&# they will not engender the trust, confidence, and loyalty of those they lead. Bottom line – leaders who build a static business doom themselves to failure.

Blog 420

Blog Meyer Short-term Learning-by-Doing 420

Eric Jacobson

DECEMBER 6, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Gulati : The rising generation of young leaders is more purposeful in their lives than prior generations and cares deeply not just about the bottom line but fulfilling an organizational purpose.

How To 65

How To Customer Loyalty Operations Objective 65

Skip Prichard

JUNE 12, 2023

By combining these elements, businesses can align their operations with their long-term goals and set themselves up for enduring success. Building a Growth Advantage enhances profit which, in turn, allows these companies to invest more in their competitive and brand advantage. A company should not have more than three Vital Goals.

Power 102

Power Goal Objective Planning 102

N2Growth Blog

JANUARY 10, 2011

They are the ones who have earned the trust, loyalty and respect of their co-workers. Bottom line…the way you identify leaders is not through psychological profiling or some miraculous transformative process. They're the ones on behalf of the team who step up and do a faceplant with an oncoming tomato.

Leadership 419

Leadership Blog Consultative Brand 419

Strategy Driven

FEBRUARY 23, 2017

Essentially, it’s because personal ads help to develop brand loyalty and make the customer feel like the company cares. Of course, collecting data is nothing without the right interface to back it up. The bottom of the funnel is the offer stage: you might get your customers to try out a demo or give them a free trial.

Marketing 80

Marketing Content Webinar eBook 80

Eric Jacobson

JULY 5, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Gulati : The rising generation of young leaders is more purposeful in their lives than prior generations and cares deeply not just about the bottom line but fulfilling an organizational purpose.

How To 65

How To Customer Loyalty Operations Objective 65

Eric Jacobson

FEBRUARY 7, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Gulati : The rising generation of young leaders is more purposeful in their lives than prior generations and cares deeply not just about the bottom line but fulfilling an organizational purpose.

How To 65

How To Customer Loyalty Operations Objective 65

N2Growth Blog

NOVEMBER 29, 2010

I believe that it can actually be both, but that decision lies solely with the employer, and is not really up to the employee no matter how much they might feel it is. The structures of corporate bonuses are as varied as there are numbers of entities. Happy Holidays. I Think Not. mikemyatt: RT thx @ArtieDavis @MarkOOakes @words4warrio.

Blog 382

Blog Metrics Brand CEO 382

Harvard Business Review

MARCH 21, 2018

If your customer retention strategy relies on “buying” loyalty with rewards, rebates, or discounts, it is coming at a high cost. And these days, it could also mean that you’re giving up something priceless: your relevance. Consider Yoplait, the global yogurt brand owned by food giant General Mills.

Loyalty 13

Loyalty Marketing Apparel Maslow 13

Steve Farber

JULY 24, 2017

He was born Angelo Siciliano, but he changed his name after going from a skinny weakling to a specimen so ripped he resembled the Greek Titan known for holding up the sky. A century ago, Charles Atlas bulked up to become the most famous bodybuilder of his day. It’s hard to beat tattoo loyalty.

Franchising 66

Franchising Entrepreneur Bottom-up Strategic Planning 66

Harvard Business Review

NOVEMBER 1, 2016

What drives their loyalty? CQ tries to assess what draws customers to certain brands, like REI, Wegmans, Dove, and Marriott. CQ tries to assess what draws customers to certain brands, like REI, Wegmans, Dove, and Marriott. And the results of that reciprocity are evident in the CQ data and the bottom line.

Brand 8

Brand Reis Loyalty Bottom-up 8

Skip Prichard

JUNE 26, 2019

Poor customer service is a killer of customer loyalty. I have sat through many strategy meetings listening to bright leaders dream up bold plans without vetting their financial feasibility. I can’t tell you how many CEOs seek help with their strategies once they find their company looming just above rock bottom.

Strategy 80

Strategy SWOT Company Customer Loyalty 80

Skip Prichard

JUNE 1, 2020

82% of employees worldwide are not engaged, which impacts the bottom line. If you’re willing to make these investments, you’ll be rewarded on the back end in dividends of engagement, commitment, and loyalty. The answer might be the wake-up call you’re looking for. . If you get these right, you’ll build loyalty and commitment.

Leadership 109

Leadership Open-book Learning-by-Doing Quality 109

Strategy Driven

JULY 13, 2016

If you are not aware of the messages you are sending, others are and one’s perception has impact on your strategy’s bottom line. This quiz will help you explore behaviors based on what you believe (consciously or unconsciously), how you show up and recognize some views and behaviors that hamper success. Are you open to considering?

Self-aware 50

Self-aware Bottom-up Diversity Loyalty 50

N2Growth Blog

JANUARY 18, 2011

Bottom line: serving oneself just doesn’t work for anyone! We are only as good as the people who surround us, and it’s up to us to set the climate. What made this presentation so powerful was it was more than just an act put on for the benefit of the attendees, it was completely authentic and the audience knew it.

Leadership 420

Leadership CEO Blog Learning-by-Doing 420

The Practical Leader

FEBRUARY 13, 2012

Fear of criticism, fear of failure, fear of getting caught, or fear of speaking up. These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. The L-word makes hard-nosed managers squirm.

Airlines 53

Airlines P&L Collins Leadership 53