Harvard Business Review

JUNE 4, 2015

I and others believe that the recession may have precipitated or accelerated certain long-term changes in employment patterns that will mean slower job creation, lower total returns to labor, higher skill requirements, and issues with income inequality. Insight Center. The Future of Operations. A skills shortage?

Technology 8

Technology Offshoring Marketing Health Care 8

Harvard Business Review

OCTOBER 10, 2017

Our research into over 20,000 workers of all skill levels across U.S. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. A great salesperson will operate much more efficiently with a defined process for reaching out to prospects.

Organization 9

Organization Tactics Call Center Metrics 9

Harvard Business Review

AUGUST 5, 2014

Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing. This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond.

P&L 8

P&L Banking Marketing Call Center 8

Harvard Business Review

AUGUST 5, 2015

Technology-enabled services are the backbone of this industry, and the fastest growing sectors have demand for high-end skills, such as mobile app development and data analytics, as well as middle-level skills, such as video production, copywriting, and financial analysis. Working for a venture-backed start-up is the new status symbol.

Outsourcing 8

Outsourcing Technology B2B GDP 8

Harvard Business Review

JULY 19, 2011

While it may not be intuitive to global readers, I see many similarities between Samsung's transformation from local leader in Korea to major player on the world stage and our own journey in building the United Bank for Africa into a group that operates in 20 countries and on three continents.

Venture Funding 11

Venture Funding Banking Participative Globalization 11

Harvard Business Review

JUNE 2, 2015

make your own operations more efficient. create the opportunity to invent new operations. defend against “attack from beneath” and maintain your reputation for ethical operations. Joseph , a scrap-metal recycler, in order to secure supplies for its operations. Insight Center. The Future of Operations.

Supply Chain 8

Supply Chain Contract Manufacturing Outsourcing Operations 8

Harvard Business Review

DECEMBER 6, 2012

A second major trend in the world of work is that low-skilled jobs are going away due to automation, while all jobs are becoming more analytical as " big data " provides workers with more information to make decisions. One success story occurred when a front-line associate in a call center posted online she didn't like a new process.

Process 8

Process Examples Strategy Six Sigma 8

Harvard Business Review

DECEMBER 18, 2013

New businesses are cropping up to reinvent the recruiting process, blending data from social media sites to create profiles of coders, programmers and software engineers so that companies hoping to hire can search for candidates that have the skills they desire. Take for example RackSpace , an open-source operating system for the cloud.

Company 9

Company Media Engineering Software 9

Harvard Business Review

NOVEMBER 29, 2017

It tested our crisis management and leadership skills beyond what we could have foreseen or prepared for, demonstrating that in a large-scale crisis, it’s how you react to its real-time situations that determines the speed at which you can begin to rebuild. The crisis, however, proved too big for the crisis team to handle themselves.

Crisis 8

Crisis Long-term Short-term Crisis Management 8

Harvard Business Review

AUGUST 31, 2018

They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. Other women described working in new areas outside their current expertise, allowing them to learn entirely new product areas or skills as part of their leadership growth.

Management 9

Management Tacit Knowledge Diversity Leadership Pipeline 9

Harvard Business Review

AUGUST 28, 2017

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Investment in AI is growing and is increasingly coming from organizations outside the tech space.

Survey 9

Survey Execution First-mover Advantage Technology 9

Harvard Business Review

MAY 8, 2017

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. The same was true of Adobe’s Shantanu Narayen. The result was the Booking.com platform.

Franchising 12

Franchising CEO Business Model Strategy 12

Strategy Driven

DECEMBER 15, 2010

SAS – Providing organizations with THE POWER TO KNOW ® SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Given the skills, location and mobility of this work force, how should these resources be allocated most effectively?

Resources 50

Resources Process Constraint Objective 50

Strategy Driven

DECEMBER 19, 2016

Packaging design is a skilled trade. This is a great benefit for budget operations, as it allows you to create something that looks good from very little. Companies like this offer customised call answering and call redirection from a business number to a mobile phone.

Power 50

Power Brand Budgeting Merchandising 50

Harvard Business Review

DECEMBER 2, 2013

And yet today’s top marketers are combining technology and teamwork to generate extraordinary results. Their insights and experience suggest five marketing capabilities that in their most refined form border on superpowers. Extraordinary marketers are amazing listeners. Retailers have stores, call centers, and e-commerce.

Marketing 9

Marketing Teamwork Technology Information Technology 9

Harvard Business Review

MARCH 17, 2016

All-inclusive global talent market. Organizations and workers balance long-term bets and flexibility under uncertainty by engaging automation to adapt to frequent changes and rapid skills obsolescence. Women and nonwhite ethnicities become talent majorities, and greater longevity increases multigenerational workforces.

Human Resources 8

Human Resources Technology Globalization Trends 8