Harvard Business Review

MAY 16, 2016

I was Dean of a leading business school in Paris and Chairman of the Board of Directors of the top mobile telecom operator in Tunisia when the Arab Spring broke out, turning the already troubled Middle East and North Africa upside down. This has led to a deep political crisis and the country was at the brink of a civil war.

Politics 10

Politics Chief Information Officer Tourism Environment 10

Harvard Business Review

MARCH 13, 2013

So it's a fair bet that when the sequester's dust has settled, government may once again turn to (or have thrust on them) the latest business bestsellers as "how-to" guides for avoiding the next crisis. American business remains the country's most vibrant source of innovation. And as they do, business managers should take note.

Efficiency 8

Efficiency Six Sigma Benchmarking Outsourcing 8

Harvard Business Review

AUGUST 11, 2014

Small businesses are also instrumental to our innovation economy; small firms produce 13 times more patents per employee than larger firms and employ more than 40% of high technology workers in America. The majority of small businesses rely on such loans, and in the fall of 2013 alone, 37% of small businesses applied for credit.

Technology 9

Technology Banking Class Real Estate 9

Harvard Business Review

DECEMBER 28, 2017

The land reforms triggered a series of events that spiraled into a major economic crisis and caused formal unemployment to soar to 90%. After Mugabe claimed victory in a disputed election in 2013, however, corruption increased , while the strengthening U.S. Lower-income consumers also present a lucrative opportunity.

Banking 8

Banking First-mover Advantage Politics Finance 8

Harvard Business Review

JULY 9, 2014

One possible reason is that the financial crisis and the recessionary period that followed have driven corporations to skew their board appointments towards including more risk management and conventional corporate experience, at the expense of more tech-savvy and digital knowledge. years in 2013 from 60.3 in 2003, an all-time high. (Of

Business Model 8

Business Model Technology Long-term Risk Management 8

Harvard Business Review

JANUARY 22, 2016

When it comes to innovation in cities, people often think of building clusters and innovation districts to attract new businesses and shift policies to favor entrepreneurship. Innovation in this case, and many others, requires invention. City innovators have to move fast before it does. Let me explain. But that took time.

Bureaucracy 8

Bureaucracy Banking Chief Operating Officer Innovation 8

Harvard Business Review

FEBRUARY 7, 2014

My colleague Andy Hargadon noted this when he did an ethnography of the renowned innovation firm IDEO in the 1990s. Sales doubled in 2013. And after withering down to 40 employees during the 2008 housing crisis, the company now has 175 employees. Until 2013, the rocks were reevaluated every 90 days.

Venture Capitalist 8

Venture Capitalist Brainstorming Proposal CEO 8

Harvard Business Review

OCTOBER 18, 2013

Similar to health systems across the country, during the financial crisis Banner experienced substantial declines in patient volume and reductions in reimbursements amounting to hundreds of millions of dollars. Follow the Leading Health Care Innovation insight center on Twitter @HBRhealth. Leading Health Care Innovation.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

NOVEMBER 5, 2013

The Boston Red Sox 2013 World Series championship will long be remembered as proof that you can turn around nearly anything. Turnarounds operate on several time frames. The team ended last season at the bottom of the standings (Las Vegas odds were 28 to 1 that they’d make it to the World Series), but rallied this year.

How To 9

How To Airlines Open-book CEO 9

Harvard Business Review

JANUARY 15, 2013

And — gasp — lawyers are now realizing that if nobody is looking after the business end of things — ahem — in other words, being strategic, the entire operation can come to a crashing halt. Witness the spectacular bankruptcy of once high-flying Dewey & LeBoeuf.

Creativity 8

Creativity Consensus Business Model Committee 8

Strategy Driven

OCTOBER 11, 2013

Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. Rather than stick together in crisis situations and collectively investigate the problems, both Ford and Firestone distanced themselves from each. 85% of the time, planning and forethought will avert the crisis.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Harvard Business Review

OCTOBER 28, 2014

In 1922, Sears’s rural mail-order catalogue business was already facing an existential crisis. In a pattern that would become familiar to today’s innovation thinkers, Worthy reports, “the then managements of Sears and Wards alike failed to grasp the significance of these new developments.”.

Retail 8

Retail Quinn Real Estate Apparel 8

Harvard Business Review

JUNE 21, 2016

Founded in 1966, Norwegian quickly became an innovator in its field as the first company to offer round-trip cruises that nearly anybody could afford. In 2000, with more than $100 million in negative cash flow, the company agreed to be acquired by Star Cruises, a leading cruise operator in Asia. An innovator? Customer-focused?

Company 9

Company IPO Price Loyalty 9

Harvard Business Review

DECEMBER 5, 2013

The two major players didn’t share priorities: CMS prioritized the October 1 st deadline above operability. The CMS monthly status reports leading up to October 1 (especially the report for August, 2013 ) reveal increasingly desperate language and blame shifting. Celebrate intelligent failures as a source of innovation.

Company 8

Company Telecommunications CIO Learning-by-Doing 8

Harvard Business Review

JUNE 24, 2015

The f ive forces framework for strategy may be valid in one arena, blue ocean or open innovation in another, but each approach to strategy tends to be presented or perceived as a panacea. The firm can innovate to address a tired industry business model or can recognize a megatrend before others see and act on it.

Strategy 8

Strategy Competitive Advantage Environment Execution 8

Harvard Business Review

DECEMBER 17, 2015

But eight months before completion, in August 2013, while presenting our expansion plan to the hospital’s board, we had an epiphany. Our eight-person senior leadership committee, led by the department chair (me) and a hospital senior VP, outlined three core functions: quality, operations, and process improvement (PI).

Health Care 8

Health Care Diversity Proposal Document 8