Strategy Driven

OCTOBER 5, 2012

It is tied to the bottom line and must be treated accordingly, with the resources and expertise to do it effectively. The practice of doing so creates an understanding that spawns better loyalty. Potlache is a higher level of understanding of the business that breeds loyalty and longer-term support. Community Relations.

Loyalty 60

Loyalty Bottom-up Strategic Planning Bond 60

Marshall Goldsmith

MAY 10, 2011

His boss noted that cutting these benefits would mean a smaller budget and less power for the HR department. Avoiding mistakes is an unseen, unheralded achievement, and yet, averting a bad deal or bad hire can affect the bottom line more than scoring a big sale. Company purpose should come before departmental goals. Life is good.

Drucker 124

Drucker Learning-by-Doing Follow-up Goal 124

Strategy Driven

NOVEMBER 1, 2010

Public scandals like the BP oil spill and Goldman Sachs’ mortgage securities fraud compromised consumers’ trust in brands, and as a result, consumer loyalty was at an all-time low. Improve productivity, Enhance the bottom line… StrategyDriven Premium Subscriber Login Align Your Organization and Become StrategyDriven!

Brand 65

Brand Globalization Banking Long-term 65

Harvard Business Review

AUGUST 9, 2016

All this means it takes marketers too long to get important information that could make a real difference to the customer experience—and the bottom line. Read more from Google Analytics 360 Suite: Rethinking Marketing Measurement from the Ground Up. Marketing Analytics Can Improve the Customer Experience.

Survey 8

Survey Content Marketing Marketing Mix 8

Harvard Business Review

NOVEMBER 25, 2013

In our experience, companies that adopt this marketing analytics approach can unlock 10–20 percent of their marketing budget to either reinvest in marketing or return to the bottom line. For example, trade fair expenditure might fall into short-term spend in one market, but the long-term brand-building budget in another.

CFO 8

CFO Short-term Long-term Benchmarking 8

Harvard Business Review

OCTOBER 21, 2016

Hoping to alleviate their concerns, this article also provides concrete examples of how sustainability benefits the bottom line. This can disrupt a firm’s ability to operate on schedule and budget. households spend 3% of annual electricity budgets on heating water to wash clothes. Building Customer Loyalty.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

MARCH 8, 2012

The old model for customer relationships — that is, the one still used by many companies today — is built around a buying funnel that progresses from awareness to consideration to purchase to loyalty. years will you end up with 0.7 Relationships aren't rational, but emotional. Relationships aren't rational, but emotional.

Marketing 16

Marketing Brand Mass Marketing Metrics 16

Harvard Business Review

JUNE 13, 2011

At each major stage from start-up to sustainable success, entrepreneurs face tough questions about shifting gears, making major changes, and letting go of people, partners, and products. Getting a venture underway is often easier than keeping it going and growing. Who can make the cut? Partners and Allies.

Entrepreneur 15

Entrepreneur Bottom-up Loyalty Document 15

Harvard Business Review

APRIL 7, 2011

They genuinely want good design, and they want it to impact their bottom line, but they want it to take place externally. An Apple-like experience delivered by a company that isn't Apple can't be sustained, because it's not backed up by Apple's culture and resources. Their vision of design as a purely third-party service is doomed.

Innovation 15

Innovation Consultative Brand Magazine 15

Harvard Business Review

SEPTEMBER 21, 2015

Although this wasn’t out of the ordinary for European hoteliers, Ervaring needed to reduce its cost per booking to improve its bottom line. But Lotta wasn’t yet ready to gamble a significant portion of her marketing budget on it. . ” When the lights in the room came up, Gerard turned to Lotta.

Case Study 8

Case Study Travel Hotels NPV 8

Harvard Business Review

SEPTEMBER 13, 2013

Straight Up How Johnnie Walker Conquered the World Foreign Policy Foreign Policy At a gathering of Beijing techies, on a cruise up the Nile, at a four-day wedding in Jaipur, or among members of Iraq’s Baath Party. Possibly: Kilduff is investigating whether fierce competition with another company can improve group cohesion and loyalty.

Class 8

Class Health Care Supply Chain Globalization 8

Harvard Business Review

MARCH 31, 2016

To us, it’s similar to asking whether reviews, training programs, employee assistance services, or other company initiatives are effective for both worker performance and the bottom line. And there are five common ways these solitary initiatives tend to pop up in companies. Administering health risk assessments only.

Planning 8

Planning Incentives ROI Long-term 8

Harvard Business Review

SEPTEMBER 27, 2011

Or is HR focused primarily on budget cuts and streamlining administration? Another clue that your CHRO is more focused on style than substance is when the content of their business card, such as long listings of certifications, takes up more of their first few weeks on the job than getting to know the business.

Metrics 14

Metrics Human Resources Attrition CEO 14

Harvard Business Review

NOVEMBER 27, 2013

Combine these three, and you have a future in which companies offer customers fine-grained control over their manufacturing output, and earn loyalty and competitive advantage in return. Like most major appliances, you do this out of necessity not desire, picking the best from a range of pretty-good options that fit your budget.

Offshoring 8

Offshoring Productivity Products Competitive Advantage 8

Harvard Business Review

DECEMBER 5, 2013

” This ranged from creating more humane conditions for his factory workers and providing extensive training to his sales staff to demanding loyalty and exercising a maniacal sense of control, firing people left and right. Some, like Fiddler on the Roof co-composer Sheldon Harnick , wound up on Broadway. Gerstner Jr.

Morale 8

Morale Conference Hammer Film 8

Harvard Business Review

APRIL 20, 2016

In the B2C world, it is about sales and customer loyalty: not just getting your customer to click and buy, but getting them so worked up about your product that they’ll never so much as think about buying from your competitor instead. But from a personal perspective, it sucks.

Cost 8

Cost Marketing Content Media 8

Harvard Business Review

JUNE 7, 2016

In fact, companies that are in the top 20% of performers are four or five times more likely than the bottom 20% to exhibit these three attributes. Companies with a strong founder’s mentality focus relentlessly on freeing up cash from their operations, but not so that they can hoard it or return it to creditors or shareholders.

Bureaucracy 8

Bureaucracy Short-term Budgeting Long-term 8