Harvard Business Review

JUNE 20, 2013

At its core, reverse innovation describes solutions adopted first in poorer, emerging nations that subsequently—and disruptively—find a market in richer, developed nations. But can reverse innovation be relevant in the world of high-technology? million customers without using any paper forms or plastic loyalty cards.

Technology 10

Technology Innovation CRM Retail 10

Harvard Business Review

OCTOBER 6, 2011

Thank you for the cannon of case studies that Apple has created across product innovation, retail innovation and business model innovation. And thank you for the master class in business. I recently wrote about category creation , but no one is more expert on it than you.

Loyalty 15

Loyalty Taylorism Taylor Case Study 15

Harvard Business Review

JUNE 28, 2018

Consistent with these famous case studies, scientific research shows that creativity and innovation can be enhanced by reducing team harmony. For example, a NASA study found that teams with a shared working history made half as many errors as newly formed teams. You and Your Team Series. Thinking Creatively. Emma Seppala.

Creativity 13

Creativity Team Christensen Innovation 13

Harvard Business Review

SEPTEMBER 13, 2017

We chose Brazil’s beef industry as the location of our case study , both for the size and complexity of the industry and for its impact on the planet. Nonetheless, the case study demonstrates that measuring the value of sustainable business can be done, and that sustainable business itself can be cost-effective.

Supply Chain 8

Supply Chain Net Present Value Retail Cost of Capital 8

Harvard Business Review

OCTOBER 28, 2014

More than any other retailer of scale, Tesco had committed to customer research, analytics, and loyalty as its marketing and operational edge. Tesco’s Clubcard loyalty program was launched under Leahy in 1995 and redefined both the company and the industry. Tesco was digital before digital was cool.

Retail 8

Retail Loyalty Supply Chain Discount 8

Harvard Business Review

DECEMBER 14, 2018

Forbes hailed it as a veritable case study “on how digital transformation leads to business value.” Along with introducing product innovations such as improved recipes and new menu options, Domino’s improved its processes around ordering and delivery by bringing its e-commerce technology in-house.

Business Model 14

Business Model Technology Advertising Cost 14

HR Digest

JUNE 24, 2023

Competitive Advantage: Organizations that embrace HR analytics gain a competitive edge by leveraging data to drive innovation, improve efficiency, and make better decisions. This metric helps HR professionals understand employee loyalty, engagement, and satisfaction, and informs targeted retention initiatives.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

APRIL 7, 2014

Many modern businesses take stock in the reality of disruptive innovation and try to react accordingly. Pundits and managers alike readily cite reasons including the stresses of business model innovation or the difficulty of making small experimental investments inside the four walls of an established organization.

Disruptive Innovation 8

Disruptive Innovation Airlines Tactics Tools 8

Harvard Business Review

FEBRUARY 26, 2014

By contrast, employers who who support and encourage their employees’ dreams breed loyalty, resulting in higher profitability. Who could be better qualified to do so than the person whose career is a case study in executing amidst the messiness of a life? And yet dilemmas like this help explain why employee engagement is so low.

Learning Curve 9

Learning Curve Constraint Learning-by-Doing Career 9

Strategy Driven

JUNE 10, 2019

Even if you are the most successful brand in your industry, you can be sure that the competition will be looking for innovative ways to grow and knock you off of your perch. Case studies. Promote Customer Loyalty. There are many different types of content to consider, including: Videos. Infographics. How to guides.

Industry 51

Industry Customer Loyalty How To Loyalty 51

N2Growth Blog

JANUARY 18, 2011

The beautiful thing about your story is it makes for a wonderful case study. Patronizing, belittling or sarcastic leaders forgo trust and loyalty to prop-up their ego – big mistake. No One Should Have To Work Under The Adverse Conditions Of A Poor Manager Or Supervisor! Congratulations to you Sir. Thanks for sharing Bert.

Leadership 419

Leadership CEO Blog Learning-by-Doing 419

Harvard Business Review

DECEMBER 19, 2014

Editor’s note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. “Think about the pay-per-test innovation: We invented it in response to customer complaints, and it won us fantastic loyalty and retention.”

Case Study 10

Case Study Price Chemicals Strategy 10

Harvard Business Review

MARCH 22, 2012

I'm sure many supervisors at American would have issues with their colleague's innovative, if mildly deceptive, solution. Every problem, if managed well, is thus an "opportunity" to boost overall loyalty among a company's already loyal customers. Like all case studies, this is but a single data point. Crisis averted.

Strategy 18

Strategy Airlines Hotels Heskett 18

Harvard Business Review

MARCH 8, 2012

So many brilliant people have been writing, speaking, and sharing case studies over that length of time, that if I only listed a few, I'd miss some really important thinkers. We want innovation, but without experiencing failure. It's been well over 15 years since the social era started. How do we resolve these conflicts?

Marketing 17

Marketing Brand Mass Marketing Metrics 17

Harvard Business Review

JANUARY 12, 2011

In some cases, you may find that she's already doing parts of the new job. Some people do their job as it is described and some enlarge their job; they innovate around the parameters of the job. Doing this may be more motivational in the long run and can often inspire loyalty. Talk to peers, team members, and people she manages.

Learning-by-Doing 15

Learning-by-Doing Motivation Case Study Budgeting 15

Harvard Business Review

SEPTEMBER 16, 2014

Disruptive innovations can play a critical role in democratizing healthcare by making goods and services affordable and convenient enough that large populations of under-served consumers become able to access them. Entrepreneurs and private-sector organizations are particularly well-placed to bring such disruptive innovations to life.

Health Care 8

Health Care Disruptive Innovation Franchising Innovation 8