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Building Blocks for a Customer-Centric Culture

Lead Change Blog

We were meeting with the CEO of a successful chemical company. Known for good service, the company’s leadership recognized that remarkable service was vital to their competitive advantage. Price and product quality have, for this industry and many others, become mere table stakes. “We Author information Chip Bell Chip R.

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Why Great Leadership Requires the Courage to Accept Pain

Great Leadership By Dan

Guest post from Angela Sebaly : As a leadership coach, I’ve spent decades observing hundreds of people who have strikingly different backgrounds and equally diverse approaches to leadership. It is, quite simply, part of the process of effective leadership. Everyone can. She lives with her family in Fort Lauderdale.

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Paradise By The Green Dashboard Light – A Leadership Short Story

Terry Starbucker

Of the 8 core principles of More Human leadership , it’s #6 - Measuring, monitoring and managing with the right metrics - that presents the biggest “nuts and bolts” challenge to any leader. The answer, as this leadership short story shows, is to think green. Lead well! Leadership' The Source of Truth.

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6 Powerful Ways to Thank Your Team for Being Awesome

Lead from Within

Extend your thanks to colleagues: Sincere praise also helps you develop good working relationships with colleagues. An interesting aspect about praise is the chemical reaction it causes in us. THE LEADERSHIP GAP. Additional Reading you might enjoy: 12 Successful Leadership Principles That Never Grow Old. Release Dopamine.

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Great Leadership: a Lot of This and That

Persuasive Powerhouse

Tanveer Naseer wrote a wonderful post recently where he asked, “ Is Leadership an Art or a Science? Great leadership behaviors require a lot of blending and the ability to balance seemingly contrasting behaviors; a lot of this’s and that’s. They are what makes the practice of leadership hard and rewarding.

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Heart Restart: Touching the Why

The Practical Leader

If they didn’t keep quality and service levels high, planes and computer systems could crash. He even helped the company expand its leadership development programs to include role descriptions, personal feedback, and coaching on how to strengthen spirit and meaning. Hospital operating rooms could go dark.

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Nice Guys Can Finish First

Marshall Goldsmith

And not many people remember that Jack Welch has a PhD in chemical engineering. That’s because none of the problems he encountered in his last 30 years at GE were in any way related to his skill at chemical titration or formulating plastics. And start developing it. Leadership' Life is good.

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