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Building Blocks for a Customer-Centric Culture

Lead Change Blog

We were meeting with the CEO of a successful chemical company. Known for good service, the company’s leadership recognized that remarkable service was vital to their competitive advantage. Price and product quality have, for this industry and many others, become mere table stakes. “We Author information Chip Bell Chip R.

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Why Great Leadership Requires the Courage to Accept Pain

Great Leadership By Dan

Guest post from Angela Sebaly : As a leadership coach, I’ve spent decades observing hundreds of people who have strikingly different backgrounds and equally diverse approaches to leadership. It is, quite simply, part of the process of effective leadership. Education, communication and courage are the pillars of her life’s work.

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A Brief History of Quality, Part 1 – “Time has no divisions to mark its passage…”

Deming Institute

On several occasions in my 30+ years of employment in the aerospace industry, I have witnessed industrial chemicals in full use right up to their respective expiration dates, and then banned from use and tagged for immediate disposal with the passing of the expiration date. In other words, it has zero thickness.

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Paradise By The Green Dashboard Light – A Leadership Short Story

Terry Starbucker

Of the 8 core principles of More Human leadership , it’s #6 - Measuring, monitoring and managing with the right metrics - that presents the biggest “nuts and bolts” challenge to any leader. The answer, as this leadership short story shows, is to think green. Lead well! Leadership'

Metrics 214
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6 Powerful Ways to Thank Your Team for Being Awesome

Lead from Within

An interesting aspect about praise is the chemical reaction it causes in us. THE LEADERSHIP GAP. Additional Reading you might enjoy: 12 Successful Leadership Principles That Never Grow Old. A Leadership Manifesto: A Guide To Greatness. The One Quality Every Leader Needs To Succee d. Release Dopamine.

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Inspiring with the Power of Persuasion: Do You Have the Write Stuff?

The Practical Leader

He writes, “Brain scans are showing us in new detail exactly what entices readers…Whether you’re crafting an email to a colleague or an important report for the board, you can write in a way that delights readers on a primal level, releasing pleasure chemicals in their brains.”

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Leadership Lessons And Quotes From Marvel’s Iron Fist

Joseph Lalonde

A Reel Leadership Article Danny Rand (portrayed by Finn Jones, known for his role on Game Of Thrones as Loras Tyrell), the Iron Fist and last Marvel Defender to get his own original Netflix series, burst onto the small screen laden with controversy. Leadership Lessons And Quotes From Marvel’s Iron Fist. Stop trying to blend in.