Harvard Business Review

MARCH 3, 2011

Five years ago, Chief Information Officers (CIOs) were on top of the world. However, a global recession and the inability of CIOs to deliver on business value have tarnished their status. Today's CIOs are under pressure to deliver on requests for innovation, cost reduction, connectivity, and a growing demand for business intelligence.

CIO 15

CIO Chief Information Officer Budgeting Technology 15

Harvard Business Review

MAY 2, 2013

Only a small percentage came up with anything that was truly innovative. Tomorrow''s businesses will have a very different make-up, and the CIO must lead the charge in the face of these changes. The role of management can be broadly thought of as the processes that tie these components together to produce value.

CIO 8

CIO Competitive Advantage Agility Hamel 8

Harvard Business Review

AUGUST 2, 2013

CIOs who do great things in leading IT soon gain extra responsibilities. By helping business leaders to improve their businesses, the CIO becomes an obvious candidate to fill any open role that involves technology, process, or strong governance. Some CIOs become CIO-Plus-COO or CIO-Plus-Head of Shared Services.

CIO 8

CIO Technology Apparel Information Technology 8

Harvard Business Review

JULY 19, 2013

IT is not something that can be managed from a box on the organizational chart. Just look at what most do: They appoint a CIO and give him or her a budget and a mandate to get on with it! So what can a CIO be held responsible for? It may make costs more predictable and shift investments from CapEx to OpEx. Technology?

CIO 8

CIO CAPEX Budgeting CRM 8

Harvard Business Review

MAY 6, 2013

There is a marked dissonance between CIOs and the C-suite — a fact that we uncovered in new research conducted with HBR, The Economist, CEB, and TNS Global. We have identified the problem , which is that CEOs believe that the CIO does not understand or help with the CEO''s issues and the needs of the business.

CIO 8

CIO Hamel Technology Tactics 8

Modern Servant Leader

NOVEMBER 18, 2010

Why Technology Managers Make Great Leaders. How to Handle a Seagull Manager. Do You Have a “Seagull Manager”? Why Meetings Suck (Costs) & How to Reveal It. Task Prioritization and Time Management – John Maxwell Style. Innovation. Management. Project Management.

Servant Leader 150

Servant Leader Leadership Microfinance Discount 150

Harvard Business Review

JULY 15, 2013

Our research, conducted in partnership with Harvard Business Review, The Economist, CEB (formerly the Corporate Executive Board), Intel, and TNS Global, finds that corporate leadership has lost confidence in the CIO as a strategic partner and views IT as a commodity rather than a difference-maker.

CIO 8

CIO Crisis Competitive Advantage Webinar 8

N2Growth Blog

DECEMBER 7, 2010

A simple cost/benefit or risk/reward analysis should indicate whether your effort will be of value to you, and even if it is not of value to you, it may be to others. Share and Enjoy: View Comments [link] Stuart Oliver: Entrepreneur, Interim CIO, Technology COO, Strategist, » Blog Archive » To blog or not to blog [.] I Think Not.

Blog 345

Blog Content Media Brand 345

Harvard Business Review

AUGUST 29, 2013

However, a survey just conducted by Accenture Interactive (see The CMO-CIO Disconnect ) points to a downright unhealthy relationship in many C-Suites which can do nothing but damage to firms. To begin to mend the CMO-CIO relationship, it''s important to understand the source of each side''s frustrations.

CIO 8

CIO Chief Information Officer Marketing Technology 8

Harvard Business Review

APRIL 29, 2013

New research, conducted with HBR, The Economist , CEB, and TNS Global, reveals that CEOs believe CIOs are not in sync with the new issues CEOs are facing. CEOs also tell us that CIOs do not understand where the business needs to go and how IT should support strategic goals. The nature of the workforce and management is shifting.

CIO 8

CIO CEO Outsourcing Agility 8

Harvard Business Review

SEPTEMBER 17, 2013

Innovation is always infectious. But our recent research has taught us a lot about how management innovations can travel — in this case, from Silicon Valley tech sector companies known for their experimentation and agility in information technology (IT) management to the much older Bay Area companies who are their neighbors.

Innovation 8

Innovation CIO Agility Venture Capitalist 8

Harvard Business Review

MARCH 22, 2016

For example, the finance department approves what to buy, facilities maintains equipment, HR tells employees how to conserve energy, and marketing manages the company’s corporate sustainability reporting. Managing utilities has also become more complex as the energy landscape has evolved. At best, it can manage costs.

Company 8

Company Management CIO Energy 8

Harvard Business Review

MAY 23, 2012

The recent disclosure of a multi-billion dollar trading loss at JPMorgan Chase reminds us again of the challenge and complexity of risk management, the subject of our June 2012 HBR article, "Managing Risks: A New Framework." Each requires customized risk management processes. The compliance-oriented risk manager of a failed U.K.

Risk Management 9

Risk Management CIO Management Banking 9

Harvard Business Review

AUGUST 8, 2013

But massive disruptions in business models, technology, and the work force have been throwing up massive new challenges for CIOs and other technology leaders. Consequently, CIOs and business leaders with a technology focus face more cacophony and challenge than ever before. Many CIOs are of course already well aware of all this.

CIO 8

CIO Succession Fast Follower Chief Information Officer 8

Harvard Business Review

MAY 29, 2017

Back in 2007, only 40% of CIOs were involved in strategic planning; now they’re regarded as some of the most integral members of the C-Suite. In our most recent survey, executives say they look to digital initiatives primarily to increase revenue and reduce costs. CIOs, in addition, have gotten a prime seat at the table.

CIO 9

CIO Survey Strategic Planning Technology 9

Harvard Business Review

JANUARY 13, 2011

Companies love to stretch out their investments in existing technology as long as possible, a policy whose faulty logic I recently rediscovered in my role as CIO. Actually, "used" doesn't quite convey it: They cost $29 each. It was up to me to make the business case for these machines or throw them out. on others as well as myself.

Technology 15

Technology CIO CFO TCO 15

Harvard Business Review

SEPTEMBER 13, 2012

An impatient marketing or finance manager would, on the sly, secure some extra budget money and hire a contractor to build a little database that tracked mailing addresses or top-line financials. Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

AUGUST 9, 2013

When it comes to innovation in industries with strategically narrow windows of opportunities, speed is everything. This quickening pace — what academics and journalists have called innovation on steroids — is beginning to reach IT departments. RIM is just the latest company to learn this lesson.

Technology 8

Technology CIO Agility Software 8

Harvard Business Review

AUGUST 21, 2013

Similar waves of innovative applications of technology (e.g., ERP systems, RFID , knowledge management, business intelligence) have washed over organizations. This trend toward ever more critical reliance on IT is not only transforming the idea and practice of corporate IT, but has disruptive operational implications for every manager.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

AUGUST 16, 2013

From my experience, I believe that there are four highly interdependent categories of contributions the CIO and IT function should make. Every discussion on the role of IT and CIOs should start with the question: "What are the potential uses of this technology that will guarantee we stay in business?" Generating Top-Line Growth.

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

OCTOBER 12, 2011

The CIO was Katherine Hudson, who is considered by many people to have launched the modern IT outsourcing movement while at Kodak. IT was viewed as noncore, a cost to be outsourced like janitorial services and security. They're savvy about mobility, broadband internet, smartphone apps, and the value of a good CIO.

CIO 9

CIO Outsourcing Cost Center Film 9

Harvard Business Review

NOVEMBER 27, 2018

In our surveys, more than 66% of CEOs said they expect their companies to change their business model in the next three years, with 62% reporting they have management initiatives or transformation programs underway to make their business more digital. Without that clarity, returns from digital initiatives suffer.

Supply Chain 8

Supply Chain Content CIO Business Model 8

Harvard Business Review

AUGUST 26, 2013

Technology innovation is not slowing down or leveling off, but ramping up — and businesses will soon face a barrage of new digital possibilities. IT is already being asked both to industrialize traditional infrastructures and systems fast to save costs, and to innovate customer experiences and operations with new digital technologies.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

JULY 4, 2012

I believe, though, that it is at the enterprise level that mobile could truly become a game changer for Africa , enabling the building of massive fortunes, and perhaps even the much anticipated recycling of innovation from Africa to the West. Intriguingly, the African IT manager has very little influence over the enterprise as a whole.

CIO 14

CIO Information Technology Bottom-up Policies 14

Harvard Business Review

MARCH 29, 2012

A 2011 IBM study of over 3,000 CIOs revealed that CIO-CEO alignment is stronger than ever, with traditional companies aggressively investing in technology innovation. A few years ago, community managers did not exist. In recent years, incumbents have fought back. Trends need not be domestic.

Technology 13

Technology Venture Capitalist CIO ROI 13

Strategy Driven

NOVEMBER 15, 2018

The classic method of segregating innovation to a single department, or to a process led by specialists, just isn’t fast enough any longer. What’s needed is a culture in which innovation is the mission of everyone, everywhere, every day. Most innovation methods don’t actually result in innovative solutions.

Innovation 57

Innovation Engineering CIO System 57

Harvard Business Review

JULY 22, 2014

This shift blurs the lines of control as supply chain, customer relationship management, and other data systems become subordinate sources for information critical to marketing success. These skills are now reaching beyond data analysis to encompass information architecture, application development, and technology project management.

Supply Chain 9

Supply Chain CIO Chief Information Officer Budgeting 9

Harvard Business Review

JUNE 18, 2013

The public and private sectors need to work together to protect critical assets with confidence and trust — helping manage the risks we know, and getting ahead of those we don''t. A growing number of corporate boards are demanding regular updates from CISOs or CIOs on their states of readiness.

Cooper 8

Cooper CIO Risk Management Telecommunications 8

Harvard Business Review

MARCH 9, 2018

The new CEO, John Flannery, is focused primarily on cutting costs. Ford invested heavily in digital initiatives only to see its stock price lag due to cost and quality issues elsewhere in the company. Therefore, no managers should view digital — or any other major technological innovation — as their sure salvation.

Technology 8

Technology Business Model CEO Marketing 8

Harvard Business Review

APRIL 16, 2013

Either there''s a bottom-up communications problem where the messages aren''t connecting with their targets, or there''s a top-down problem where management isn''t clear on what its message is. Determine what these clients value most (speed, cost, etc.) Consider the IT security firm above.

Bottom-up 8

Bottom-up Press Release Sample CIO 8

Harvard Business Review

JULY 4, 2012

As a corporate leader, you have already contributed value by building successful businesses, bringing innovative and high-quality products and services to market, and creating jobs. What I heard surprised me, and may surprise you too: Fred Steingraber (Mayor of Kenilworth, IL and former CEO of management consultancy A.T.

Leadership 12

Leadership CIO Politics Career 12

Harvard Business Review

JUNE 23, 2017

Jumpstart process and cost efficiency? Innovate more effectively? Once they addressed those needs, the company was able to use the great platform to achieve significant savings in operating costs. Before starting any new data analysis initiative, ask: Is the goal to help improve business performance? Increase market share?

Organization 8

Organization How To Supply Chain Technology 8

Harvard Business Review

NOVEMBER 26, 2013

This was their opportunity to use the insights they’d gained from the front lines to show the suits how they could deliver patient-centered service more cost-effectively. I recently caught up with Keith Jennings, the current CIO, to see if some of the longer-term initiatives had achieved the intended results. Change management'

Tips 9

Tips Health Care Budgeting CIO 9

Harvard Business Review

JULY 25, 2013

It is all well and good — and true — to say that the role and mandate of the CIO are expanding. But too many organizations are stretching their Chief Information Officers (CIO) too thin. Chief "Innovation" Officer: Looking for disruptive technologies to drive innovation. focus and vision. focus and vision.

CIO 8

CIO CFO Chief Information Officer Business Intelligence 8

Harvard Business Review

AUGUST 23, 2013

It''s the rare CIO who applies scenario planning to the business of IT. Yet, in a function driven by innovation and the uncertainties surrounding the application and implication of future technologies, not using scenarios is tantamount to management malpractice. Scenarios and Innovation.

Scenario Planning 8

Scenario Planning CIO Planning Uncertainty 8

Harvard Business Review

JULY 24, 2013

As the drive toward increased digitization continues, enterprises have to get a handle on this total digitization — and corporate CIOs have to step up to the challenge. Three Approaches to Managing Total Digitization. How are enterprises managing the spread and scope of total digitization? Coordination.

CIO 8

CIO Organization Committee CTO 8

Harvard Business Review

AUGUST 1, 2013

It embodies the long tail realities of major business and technology decisions, resulting in an IT department struggling to manage multiple costly and incompatible infrastructures. CIOs need to provide infrastructure at a lower cost and with more agile capability.

CIO 8

CIO Technology Telecommunications Information Technology 8