Chart Your Course

MARCH 4, 2013

If businesses take the time to invest in their employees and allow them to build relationships with their customers, they will see the rewards in greater profitability, customer loyalty and employee engagement. Managers need leadership training that equips them to succeed. Equip your staff.

Cost 206

Cost Customer Loyalty Loyalty Training 206

Strategy Driven

JANUARY 9, 2019

Through social media, email newsletters, and in-house blogs, consumer engagement is the key to improved customer loyalty and higher conversion rates. It’s vital that business-to-customer interactions are natural and honest. Consumer Relationships. Technology Trends.

Trends 50

Trends Entrepreneur Kaizen Customer Loyalty 50

Strategy Driven

MARCH 1, 2021

Many eCommerce companies manage to emerge as winners, while some show stagnated growth. Premium Customer Service. Good customer service is key to running a successful eCommerce business. Top eCommerce businesses focus on providing premium customer service to ensure customer loyalty and increase repeat purchases.

Succession 74

Succession Marketing Strategy Audience Brand 74

Women on Business

DECEMBER 8, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Is Your Business Style on Target? Post by Jane K. Stimmler, contributing Women On Business writer.

Brand 237

Brand Press Release Discount Loyalty 237

Strategy Driven

AUGUST 14, 2013

As soon as what was once a surprise became managed by the computer (like hotel or flight upgrades) and not left to the ingenuity of the front line, it became yet another basic assumption in the expectations of customers. Bell is a customer loyalty consultant and the author of several national best-selling books.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Amazon’s actions breed return on proactive, memorable service – the WOW factor, social response, and customer word of mouth. Seven Secrets of Driving Customer Loyalty – and Profits.

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Women on Business

DECEMBER 2, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Any business person worth their salt will tell you that. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key.

Brand 215

Brand Press Release Discount Customer Loyalty 215

Strategy Driven

OCTOBER 21, 2013

The FIRST thing to cut is executive pay, then management pay, then eliminate middle management as needed. Meanwhile, customers need help, service, and answers. Do you understand it’s ALL about customer loyalty (not customer satisfaction)? The last things employers should cut are sales, service, and training.

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Strategy Driven

JANUARY 9, 2015

Customer loyalty cards are one of the best ways of gaining insights into how people spend their money. Because you can target specific promotions to individual customer groups. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter.

Loyalty 50

Loyalty Customer Loyalty Retail Tactics 50

Strategy Driven

MAY 8, 2011

Learn how to utilize social media to increase customer loyalty. Solutions,&# “Harvest Social Knowledge for Customer Service,&# and learn how “Social CRM Turns Customers into Competitive Advantage.&#. Leveraging the Power of Social Media. by Oracle Corporation. Copyright 2007-2011 by StrategyDriven, Inc.

Media 50

Media White Paper Power Resources 50

Strategy Driven

JULY 11, 2013

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. how Accelerator Selling addresses the customer’s desired focus on business results. FREE StrategyDriven Trial Membership.

Marketing 69

Marketing Customer Loyalty Competitive Advantage Resistance 69

Strategy Driven

JUNE 2, 2014

Customer loyalty. Coach them; don’t manage them. MAJOR CLUE: The quality of salespeople and willingness of management to help and support are more than half of the answers. When it’s with a customer! biggest issues facing salespeople today are: 1. Price integrity. Fighting hungry competition. Leadership support.

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51

Strategy Driven

JUNE 9, 2014

Don’t forget their managers who force them to use an uncomfortable ‘system,’ a non-sales helpful CRM, and hold their salespeople accountable for their actions and numbers. Teach customer loyalty, not customer satisfaction. Dead and over. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

JUNE 15, 2015

I’m asked one question more than any other: “Jeffrey, how can I better manage my time?” I’m going to write a book on time management entitled, You Already Know What to Do, You’re Just Not Doing It. You don’t need a course in time management (which by the way I consider the biggest waste of time). About the Author.

Mission Statement 50

Mission Statement Seminar Customer Loyalty Competitive Advantage 50

Strategy Driven

JULY 7, 2014

Earn customer loyalty. Loyalty is earned slowly over time. Loyalty is gained with quality of product, ease of doing business, availability of people, online alternatives to both purchasing and service, speed of response, and value received. Give me a weekly value message, not another sales message. Just like trust.)

Loyalty 58

Loyalty Customer Loyalty Price Reputation 58

Strategy Driven

MARCH 4, 2013

If I take the time to complain, which I rarely do anymore, the manager will always ask, “Did you get the name of the person?” Somehow getting the name of the person is important to the manager. The manager is looking to blame someone. The manager is NEVER the one who takes it. The manager is NEVER the one who takes it.

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

Strategy Driven

MAY 14, 2012

We’ve been customers at this location for as long as it has been there. Seen several managers come and go, seen hundreds of servers come and go. The manager happened by. As the manager walked by our table a second time, we heard him say, “Another aggravated customer.” It’s a chance for WOW, NOT an angry customer.

Course 56

Course Loyalty Customer Loyalty Quality 56

Strategy Driven

OCTOBER 14, 2013

Alaska Airline’s leadership and management is ‘by example’ not ‘by the book.’ And customers love it. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. Why is this eye opening? Because it’s not fancy!

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Strategy Driven

SEPTEMBER 16, 2013

A coach and a teacher, not a manager or a boss. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! About the Author.

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Strategy Driven

AUGUST 4, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

JULY 21, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Customer Loyalty 67

Customer Loyalty Competitive Advantage Seminar Books 67

Strategy Driven

MARCH 2, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Open-book 50

Open-book Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

NOVEMBER 25, 2013

I define churn as management’s inability to keep customers loyal. Why doesn’t management have the intestinal fortitude to present that as a dollar amount? Customer relationship management is the most purchased, least-used, and least-adopted software in the history of computers. HOW MUCH IS THAT IN DOLLARS?

CRM 58

CRM Customer Loyalty Competitive Advantage Belief Systems 58

Strategy Driven

FEBRUARY 24, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Customer Loyalty 51

Customer Loyalty Competitive Advantage Travel Seminar 51

Strategy Driven

APRIL 13, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Objective 50

Objective Video Customer Loyalty Competitive Advantage 50

Strategy Driven

JULY 6, 2015

A higher level membership that attracts more of the high-level business owners and managers. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. Cocktails after work with other business professionals at different venues around town.

Insurance 50

Insurance Committee Customer Loyalty Competitive Advantage 50

Strategy Driven

SEPTEMBER 2, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Loyalty 58

Loyalty Price Customer Loyalty Competitive Advantage 58

Strategy Driven

APRIL 14, 2014

Will senior or executive management buy in? Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Can you deliver?

Reputation 64

Reputation Loyalty Proposal Customer Loyalty 64

Strategy Driven

NOVEMBER 13, 2013

Conflict needs to be managed, measured, and meaningful. Train everyone on the team in conflict management skills. #3 One toxic employee can destroy years of customer loyalty. One toxic employee can chase dozens of customers away every day. Management & Leadership business management Steve Blue strategydriven'

Price 92

Price Innovation Incentives Learning-by-Doing 92

Strategy Driven

MAY 12, 2014

Yet somehow the book has managed to sell more than 100 MILLION copies over the past seven decades. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. Because none of those things existed when Hill penned this classic self-help book.

Customer Loyalty 51

Customer Loyalty Competitive Advantage Books Seminar 51

Strategy Driven

APRIL 15, 2013

What else could a manager want? Sounds like it’s your manager that needs to make more calls and increase his activity. You’re a micro manager with little or no current sales talent yourself. You’re totally clueless about your customer base and what will grow more and profitable sales.

CRM 50

CRM Customer Loyalty Seminar Marketing 50

Strategy Driven

MARCH 24, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Reputation 51

Reputation Airlines Loyalty Customer Loyalty 51

Strategy Driven

FEBRUARY 4, 2013

Use your friendliness and creativity to craft a message that the customer perceives as real. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. Reality, if my call is so darn important, DO SOMETHING ABOUT IT, don’t tell me about it.)

Politics 50

Politics Customer Loyalty Airlines Creativity 50

Strategy Driven

AUGUST 11, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Open-book 67

Open-book Document Customer Loyalty Competitive Advantage 67

Strategy Driven

FEBRUARY 23, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Succession 50

Succession Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

MAY 19, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Customer Loyalty 51

Customer Loyalty Follow-up Competitive Advantage ROI 51

Strategy Driven

MARCH 30, 2015

NOTE WELL: If you have a solid relationship with your customer, and are doing ongoing business, you have a good chance of making a daytime appointment. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. Gitomer and Buy Gitomer.

Loyalty 50

Loyalty Customer Loyalty Competitive Advantage Seminar 50