Eric Jacobson

MARCH 31, 2014

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases. Develop a repertoire of short, easy to remember phrases around issues that are important to customers. Edited by Ann Thomas and Jill Applegate.

Tips 78

Tips Customer Loyalty Loyalty Stress 78

Strategy Driven

JULY 14, 2023

Industry Authority: Well-researched, informative blogs help businesses position themselves as industry leaders, instilling trust among potential customers. Customer Engagement: Blogs allow businesses to connect more deeply with their audience, addressing their concerns and offering valuable tips.

Trends 99

Trends Marketing Succession Content 99

Eric Jacobson

APRIL 7, 2014

He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management' He previously co-authored the bestselling, Exceptional Service, Exceptional Profit.

Customer Loyalty 85

Customer Loyalty Loyalty Tips Consultative 85

Rapid BI

JANUARY 16, 2015

Regardless of what you sell, there are a number of ways to improve your ecommerce strategy to help you sell more, enhance customer loyalty and get your brand name known. Here are some tips that could take your ecommerce business to the next level. Invest in mobile With more than a third of online purchases being made […].

Tips 28

Tips Strategy Customer Loyalty Loyalty 28

Joseph Lalonde

NOVEMBER 6, 2022

Customer experience is the new battleground for business, and if you want to win, you need to focus on providing an excellent experience at every touchpoint. This blog will discuss the importance of providing excellent customer experiences and offer some tips on how you can help your business achieve it. . Via Pexels.

Word of Mouth Marketing 206

Word of Mouth Marketing Brand Goal Customer Loyalty 206

Lead Change Blog

FEBRUARY 4, 2020

Therefore, I’ll give you my 3 best tips for how to become a better manager.” Mary Ila Ward of Horizon Point Consulting contributed 3 Tips for Leading Well in 2020. Bernd shares: “As a manager today, it isn’t enough to just simply focus on results and the financial bottom line. Find Bernd on Twitter at @moreleadership.

Leadership Development 268

Leadership Development Development Leadership Simon 268

HR Digest

NOVEMBER 16, 2022

Improves Customer Loyalty: This is mostly true for businesses that come in contact with customers and clients. If your employees are loyal, they tend to show the good sides of your organization to customers. This will in turn increase a customer’s interest in your company. Factors that Influence Employee Loyalty.

Loyalty 98

Loyalty Customer Loyalty Bottom-up Influence 98

Women on Business

NOVEMBER 25, 2011

Attracting new customers is great, but what you want is repeat business and customer loyalty. Stick with these tips and build a relationship, not a sale. Listen to your customers. While it is tempting to sell only the things that you think are important, without your customers you don’t have anything.

Customer Loyalty 165

Customer Loyalty Loyalty Tactics Retail 165

Strategy Driven

APRIL 5, 2024

Here’s a practical guide offering eight proven tips to help your tanning salon flourish financially. Moreover, social media ads targeted at your local area can be cost-effective ways to reach potential customers. Foster Customer Loyalty A strong loyalty program can turn occasional visitors into repeat customers.

Tips 115

Tips Customer Loyalty Price Loyalty 115

Eric Jacobson

DECEMBER 1, 2013

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service this holiday shopping season: Rely on winning words and soothing phrases. Develop a repertoire of short, easy to remember phrases around issues that are important to customers.

Customer Loyalty 92

Customer Loyalty Loyalty Tips Stress 92

Lead Change Blog

SEPTEMBER 1, 2015

Taking a large, national chain that had decreased in popularity for various reasons over a number of years and once again winning customers’ loyalty: extremely difficult. Emails include a weekly question, inspirational stories, and tips of how to put your learning into practice.

Resources 150

Resources Customer Loyalty Open-book Commitment 150

Strategy Driven

APRIL 5, 2024

Here’s a practical guide offering eight proven tips to help your tanning salon flourish financially. Moreover, social media ads targeted at your local area can be cost-effective ways to reach potential customers. Foster Customer Loyalty A strong loyalty program can turn occasional visitors into repeat customers.

Tips 97

Tips Customer Loyalty Price Loyalty 97

Strategy Driven

APRIL 5, 2024

Here’s a practical guide offering eight proven tips to help your tanning salon flourish financially. Moreover, social media ads targeted at your local area can be cost-effective ways to reach potential customers. Foster Customer Loyalty A strong loyalty program can turn occasional visitors into repeat customers.

Tips 94

Tips Customer Loyalty Price Loyalty 94

Strategy Driven

APRIL 5, 2024

Here’s a practical guide offering eight proven tips to help your tanning salon flourish financially. Moreover, social media ads targeted at your local area can be cost-effective ways to reach potential customers. Foster Customer Loyalty A strong loyalty program can turn occasional visitors into repeat customers.

Tips 89

Tips Customer Loyalty Price Loyalty 89

Skip Prichard

JANUARY 14, 2020

For example, an employee who spends her early career in the straitlaced but excellent Member Support environment of USAA in San Antonio and then moves to Vegas to join the wild-and-woolly world of the Customer Loyalty Team at Zappos is definitely going to need an adjustment period before she feels at home. A common language.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Strategy Driven

SEPTEMBER 14, 2020

The main result of that connection will be improved customer loyalty. When customers are loyal and happy, they tend to talk about you and recommend your brand to people they know. Tips on Developing a Strong Brand Identity. After all, word of mouth is still the number one marketing tool.

Brand 100

Brand Audience Loyalty Marketing Strategy 100

Strategy Driven

APRIL 5, 2024

Here’s a practical guide offering eight proven tips to help your tanning salon flourish financially. Moreover, social media ads targeted at your local area can be cost-effective ways to reach potential customers. Foster Customer Loyalty A strong loyalty program can turn occasional visitors into repeat customers.

Tips 84

Tips Customer Loyalty Price Loyalty 84

Strategy Driven

APRIL 5, 2024

Here’s a practical guide offering eight proven tips to help your tanning salon flourish financially. Moreover, social media ads targeted at your local area can be cost-effective ways to reach potential customers. Foster Customer Loyalty A strong loyalty program can turn occasional visitors into repeat customers.

Tips 84

Tips Customer Loyalty Price Loyalty 84

Strategy Driven

MARCH 1, 2021

Premium Customer Service. Good customer service is key to running a successful eCommerce business. Top eCommerce businesses focus on providing premium customer service to ensure customer loyalty and increase repeat purchases. You should try to be proactive with your customer service rather than being reactive.

Succession 74

Succession Marketing Strategy Audience Brand 74

Skip Prichard

JUNE 26, 2019

I had the opportunity to speak with Steve about some of his insights and tips to outsize your strategy, profits, and potential. In other cases, a company might build an in-demand product or service but struggle to execute to customer expectations. Poor customer service is a killer of customer loyalty.

Strategy 78

Strategy SWOT Company Customer Loyalty 78

Strategy Driven

JANUARY 26, 2015

Ever leave a tip? And most of the time, the amount of the tip is based on the perceived service or quality. But these days, tipping has changed. That’s one way of looking at tipping. Suppose everybody NOT on the front lines of service, who still serve customers face-to-face or on the phone, had to EARN tips.

Tips 50

Tips Customer Loyalty Competitive Advantage Books 50

Skip Prichard

OCTOBER 20, 2020

What are some ways to generate customer loyalty to encourage predictable revenue streams? Monthly recurring revenue, loyalty programs, and membership programs, for example, tie customers to companies. ” -Ruth King. This gives companies predictable cash flow.

Loyalty 131

Loyalty Long-term Bottom-up Proposal 131

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. This book provides practical tips, advice and strategies that will transform managers into dynamic leaders.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

JANUARY 8, 2012

Now is the time to get proactive on developing a solid online brand protection strategy that will safeguard marketing investments, revenues, and most importantly, customer trust for 2012. And, many more key tips for 2012. Why it’s important to monitor and address affiliate and reseller abuse.

Brand 50

Brand Resources Strategy Customer Loyalty 50

N2Growth Blog

JANUARY 3, 2011

Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity.

Restructuring 288

Restructuring Blog CEO Brand 288

Strategy Driven

FEBRUARY 16, 2015

I expected someone to get up, hem and haw, and give some weak tip. Instead, I listened to an amazing duet that turned their tip into a song! The singsong tip got the meeting off to an incredible start – both in tempo and in tone. And did I mention structured? It began with a two-minute educational segment. About the Author.

Real Estate 50

Real Estate Customer Loyalty Competitive Advantage Tips 50

Strategy Driven

JUNE 15, 2015

The easiest way for me to describe this procrastination situation is to offer you a tip - a time management tip. It’s not a matter of managing your time, it’s a matter of doing what you know you have to do, but are just not doing it. Here it is: Get rid of one thing that is currently wasting your time. About the Author.

Mission Statement 50

Mission Statement Seminar Customer Loyalty Competitive Advantage 50

Strategy Driven

APRIL 7, 2014

Weekly e-zine ads and informational tips. Similar to the blog, my weekly e-zine, Sales Caffeine , will feature training tips and a “for info on how to become a Gitomer Certified Advisor and build your business using my name, my brand and my material,” click here button. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Media 52

Media Video Customer Loyalty Competitive Advantage 52

Strategy Driven

JULY 6, 2015

Here is John’s story and tips in his own words: When I started in the insurance business, the first things I did was join the Charlotte Chamber. His immediate answer was, “It has been the foundation of my most valuable clients, friends, suppliers, and relationships!”. I hope many other salespeople and businesspeople will follow your path.

Insurance 50

Insurance Committee Customer Loyalty Competitive Advantage 50

Strategy Driven

MAY 20, 2013

Sometime it involves a bigger tip than you might normally give. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 50

Customer Loyalty Seminar Books Loyalty 50

Strategy Driven

DECEMBER 29, 2014

QUICK TIPS: Access your phone when you’re home or in your office ONLY. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Power 62

Power Competitive Advantage Customer Loyalty Learning-by-Doing 62

Eric Jacobson

JULY 27, 2018

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you.

Training 50

Training Retail Guidelines Follow-up 50

Strategy Driven

DECEMBER 9, 2013

For those of you wondering, “where’s the sales tip?” Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Mission Statement 58

Mission Statement Customer Loyalty Competitive Advantage Library 58

Strategy Driven

APRIL 14, 2014

Suppose the customer is exceptionally Twitter active? That’s a small ‘tip of the iceberg’ example of the thoughts that differentiate your sales presentation from the customer’s decision to buy. All customers, not just the decision maker, have a buying process. How validating is that? About the Author.

Reputation 64

Reputation Loyalty Proposal Customer Loyalty 64

Strategy Driven

APRIL 1, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Top Tips To Make Sure Your Communication Isn’t Breaking Up.

Customer Loyalty 50

Customer Loyalty Skills Seminar Books 50

Strategy Driven

APRIL 27, 2015

Here are 3 networking attraction tips for your learning and connecting pleasure : 1. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Media 50

Media Video Follow-up Customer Loyalty 50

Strategy Driven

APRIL 20, 2015

Here are two major sales tips right out of mouth and memory of your mother: Make friends. As a child, when you were fighting or arguing with a sibling or friend, your mom would say, “Billy, you know better than that! Now you make friends with Johnny.”. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer. About the Author.

Customer Loyalty 50

Customer Loyalty Competitive Advantage Sharpe Seminar 50