Mike Cardus

MAY 24, 2011

Contact me to make your leaders & teams better. Creating a renewed focus for each person to be working for shared values and commitment to the organization, teams, the community, stake holders, and each other. Set-up plus facilitation of monthly internal customer focus group meetings. Resolution.

Case Study 116

Case Study 360-Degree Feedback Execution TRIZ 116

Mike Cardus

JUNE 28, 2013

My interviews and focus groups with employees it was obvious they have too many levels and people are confused. One of our Directors got a hold of my VP of Human Resources and convinced her that he needed an Assistant Director to complete all the work that was expected. end of the argument.

Management 126

Management Team Building Human Resources Metrics 126

Mike Cardus

JANUARY 9, 2013

Framing and defining what we all mean forced the executive team (and myself) to slow down and be clear in our thinking about what within the organization is currently working well; what is not working well ; and how do we define and determine what skilled-knowledge to focus on with the leadership development process.

Leadership Development 154

Leadership Development Skills Development Leadership 154

Great Leadership By Dan

DECEMBER 27, 2012

In fact, HR in high-risk industries should implement a variety of avenues/opportunities for employee feedback, such as phone hotlines, online and on-site suggestion boxes, employee surveys, focus groups, new hire surveys and exit interviews.

Mentor 232

Mentor Trends Committee Compliance 232

Mike Cardus

DECEMBER 5, 2012

Mike will serve as a resource coach and team development specialist for the group while they are achieving the determined area of improvement. *. We begin to make your organization, team and managers better! How will we measure progress & Success? I am interested what next? A proposal for the consulting will be sent.

Mentor 114

Mentor Training Process Development 114

Skip Prichard

JUNE 22, 2020

Teams with strong positive cultures can weather short-term blows to engagement, such as economic downturns, anxiety over mergers, or increased competition. The right culture makes it easy for employees to create the connections needed to foster collaboration and unite teams as they work toward common goals. Talk to customers.

How To 107

How To Middle Management Reputation Short-term 107

HR Digest

JANUARY 19, 2023

How do you think it was possible and what were the steps you took as a CHRO to motivate employees to work as a team and achieve it? Our global team is made up of individuals from different backgrounds, experiences, cultures and skillsets. Robinson recently received its World Finance Sustainability Awards 2022.

Supply Chain 109

Supply Chain Human Resources Diversity Transportation 109

Harvard Business Review

JUNE 8, 2018

In 2016, former American Express CEO Ken Chenault tasked chief human resource officer Kevin Cox with finding new opportunities that would drive innovation and revenue growth. On day three, 13 teams pitched the chairman and those senior leaders whose businesses were affected by the challenges being addressed. American Express.

Development 12

Development Participative Conference Innovation 12

You're Not the Boss of Me

MARCH 8, 2010

The Hospital Human Resources Department had changed its name to The Employee Engagement Department. Each time I see that sign, I wonder what they might be doing differently now that they weren’t doing when they were called The Human Resources Department. Were their teams more functional and productive?

Survey 40

Survey Human Resources Blog Learning-by-Doing 40

Harvard Business Review

OCTOBER 10, 2011

At most companies, the human resources department "owns" and measures engagement. In recent years, however, leading companies such as Zappos and Apple have led a revolution in creating great customer experiences: They make wowing customers a priority for every frontline employee, not just a central team at headquarters.

Tactics 14

Tactics Customer Loyalty Survey Loyalty 14

Harvard Business Review

JULY 17, 2015

The result of poor culture fit due to turnover can cost an organization between 50-60% of the person’s annual salary, according to the Society for Human Resource Management (SHRM). Finally, expose your candidates to a larger picture of what it would be like to work at your organization.

Diversity 8

Diversity Human Resources Environment Long-term 8

Harvard Business Review

JULY 24, 2017

We hired roughly 1,000 new employees in approximately 15 months to build our operations, human resources, compliance, and technology teams. (We What I did know was that I, and our leadership team, needed to solicit feedback — a lot of it. This is what I learned: Ask, listen, and be transparent with employees.

Management 10

Management IPO Diversity Long-term 10

Harvard Business Review

JANUARY 13, 2015

Perhaps human resources leaders are spending their money in the wrong places. In fact, as my current team at exaqueo reviewed client data to help them address their problems with engagement, we confirmed that most employee engagement models are centered around the work experience and not on the employees. The answer?

Human Resources 8

Human Resources Self-aware Survey Influence 8

Harvard Business Review

MAY 5, 2014

To help understand a woman’s preferences and challenges, Merck for Mothers has begun to incorporate focus groups and community advisory committees in our work. One of my favorite examples comes from Zambia, where our team spoke with local women to get their take on what should be done to stop women from dying.

Supply Chain 8

Supply Chain Health Care Self-aware Franchising 8

Harvard Business Review

MARCH 23, 2012

The analytics team focused on three questions. First, how can we improve the performance of our agents and teams? To answer these questions, the analytics team created focus groups of senior Sprint executives and managers, who reviewed the feedback and made informed decisions based on the data.

Metrics 12

Metrics Parcell Call Center Productivity 12

Harvard Business Review

MARCH 31, 2016

The most common approach is to conduct regular surveys or focus groups to determine which aspects of health and wellness are important to employees, and which initiatives are not a good use of time. There are a few simple ways to start doing this.

Planning 8

Planning Incentives ROI Long-term 8

Harvard Business Review

NOVEMBER 20, 2015

” These were the first words McKay said to me in a discussion set up by RBC’s Chief Human Resources Officer, Zabeen Hirji. . “I want RBC to matter — to our clients, to our people, and in our communities — both here in Canada and around the world, wherever we do business.” Yet, so few do.

Crisis 8

Crisis Banking CEO Business Model 8

Harvard Business Review

OCTOBER 2, 2018

At Hootsuite, the social media management platform, marketing and human resources executives collaborate to do this. It doesn’t store up customer understanding in the sales and marketing groups and then expect other departments to focus solely on their functions.

Short-term 12

Short-term Learning-by-Doing Participative Human Resources 12