Chart Your Course

JANUARY 20, 2015

And while CEO Tim Dagenais says that’s pretty good for a company that size in those Upper Peninsula markets, he wanted to do better. Riverside already had good customer service but Tim wanted to create an even higher level of customer service, what we termed Premier Customer Service,” Chart Your Course International’s Smith says.

White Paper 100

White Paper Case Study Human Resources Hotels 100

Strategy Driven

JULY 13, 2011

It turned out that the unit was driving profits by raising prices and cutting marketing and advertising expenditures. Higher prices and reduced advertising created an opening for competitors to take away market share, which they did. So while profits were rising and ROIC was high, market share was declining.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Next Level Blog

NOVEMBER 5, 2010

Even More Leadership Lessons from the Washington Redskins | Main | The Power of Courtesy » November 05, 2010 The Heroes of Walter Reed Yesterday, on a rainy afternoon in Washington, DC, I had the privilege of doing something that I wish every American had the opportunity to experience. 

Blog 146

Blog Executive Coaching Open-book Hotels 146

LDRLB

MAY 26, 2014

Talk about some of the ideas that kind of led you both to wanting to write this book, and then we’ll get into what this term big bang disruption means. You are also the author of a ton of different stuff around this idea of disruption, the most recent one being- I’m making sure I get this title right. I’ve really enjoyed that for this book.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Strategy Driven

JANUARY 26, 2011

A community of travelers help us select hotels that meet our personal preferences thanks to Trip Advisor. StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. Juliano Howard T. Dickens Jr. Ives Sharon Drew Morgen Hank Moore Jamie P.

Media 67

Media Learning-by-Doing Open-book Company 67

Leading Blog

JUNE 6, 2013

Cusumano reflects on his five careers as the lead singer of a rock band, an Exxon research scientist and executive, a Silicon Valley entrepreneur, a filmmaker and a luxury hotel owner. Passion fuels your creativity and the process provides a deep sense of gratitude and " gratitude always leads to long-term fulfillment and happiness.

Hotels 283

Hotels Strategic Planning Commitment Long-term 283

Harvard Business Review

MARCH 24, 2016

We confirmed this observation by developing a database of all public companies in the global stock markets and tracking their performance over 25 years. Entrepreneurship for the Long Term. Oberoi, founder of Oberoi Hotels, role modeled this for the next generation of leaders. Insight Center. Sponsored by Northern Trust.

Company 8

Company Venture Capitalist Long-term Hotels 8

Harvard Business Review

JUNE 20, 2014

But she also realized that the company needed to develop greater marketing muscle to drive a commercial transformation. As she put it, “Our markets are going through dynamic change. It must be marketing. And she put marketing in charge of an organization-wide growth program. Who should lead our transformation?

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

JUNE 22, 2016

In today’s market, tech platforms enable IP and relationships to scale rapidly, and at near-zero cost. Taking a clear look at your starting point will enable you to understand your strengths and weakness, and identify the long-term habits that you will need to shift and eventually transform your business.

Intangible Assets 9

Intangible Assets Business Model How To Intellectual Capital 9

Harvard Business Review

FEBRUARY 9, 2012

Fortunately, American companies have part of the solution for the skills gap right at hand — if they reverse the long-term trend of paring back training. This has been quite useful for matching needs with people internally — such as someone who speaks the Cantonese dialect to help the company penetrate new markets in China.

Skills 14

Skills Survey Human Resources Document 14

Harvard Business Review

NOVEMBER 20, 2017

Too many companies still follow a “Plan-then-Do” approach to strategy: The organization works tirelessly to create its best forecasts about the future market and competitive landscape. Leadership then specifies a plan that it believes will position the company to win in this predicted future. Value flexibility.

Execution 8

Execution Strategy Contingency Plans Company 8

Harvard Business Review

DECEMBER 8, 2011

Market Position: Contracts, licenses, legal monopolies, customer lists. The top two elements, market position and brand — with items like goodwill, customer lists, reputation and contracts — are largely a measure of how well companies are building trust with consumers and the wider community.

Brand 15

Brand Hotels Reputation Franchising 15

HR Digest

JANUARY 10, 2024

You’ll know as you read this interview – the wealth of leadership wisdom, strategic foresight, and transformative insights shared by Norm Smallwood—a luminary shaping tomorrow’s leadership landscape–will completely reframe how you look at the modern workplace! We labeled these foundational competencies the “leadership code”.

Ulrich 52

Ulrich Leadership Diversity Audience 52

Harvard Business Review

MARCH 14, 2016

In an upcoming book and in a recent article in Harvard Business Review , my coauthor Christopher Zook and I identify the qualities of “the founder’s mentality” and show how all organizations, even those whose founders have long retired, can harness its vitalizing effects. Entrepreneurship for the Long Term.

Company 8

Company Hotels Supply Chain Long-term 8