Marshall Goldsmith

DECEMBER 16, 2013

Leaders are debating the changing nature of work and the perceived decline in job security (the lifelong career at a benevolent company is a fading memory) and the erosion of corporate loyalty. Innovative high-technology corporations are currently paying employees large bonuses to recruit top talent. Marshall@MarshallGoldsmith.com.

Bureaucracy 151

Bureaucracy Intellectual Capital Kotter Telecommunications 151

Marshall Goldsmith

OCTOBER 28, 2013

Another cost of global trade may be an increased lack of loyalty and identification with a larger whole. Long-term value is the result of vision, creativity, innovation, and hard work. What Got You Here Won’t Get You There has just been listed as the #2 bestselling business book for 2012 by INC magazine / 800 CEO Read.

Diversity 101

Diversity Short-term Long-term Globalization 101

Harvard Business Review

DECEMBER 10, 2012

What's the biggest impediment to innovation within an organization? Milliken for the Academy of Management Review and Stern Business pegged fear — and the resulting silence when employees operate within a culture of fear — as the biggest roadblock to innovation. We shouldn't be surprised that their innovation is gone.

Innovation 9

Innovation Survey Policies Loyalty 9

CO2

APRIL 1, 2022

Generation Z , which includes anyone born between 1997 and 2012, influences your business more each day as the generation enters the workforce and its purchasing power increases. A recent survey conducted by McKinsey found that 42% of millennial and Gen Z consumers cited purpose as the primary reason they switched brands.

Mission Statement 78

Mission Statement Leadership Organization Core Competence 78

CO2

APRIL 1, 2022

Generation Z , which includes anyone born between 1997 and 2012, influences your business more each day as the generation enters the workforce and its purchasing power increases. A recent survey conducted by McKinsey found that 42% of millennial and Gen Z consumers cited purpose as the primary reason they switched brands.

Mission Statement 78

Mission Statement Leadership Organization Core Competence 78

Harvard Business Review

APRIL 17, 2015

In this article adapted from their new book, Jerry Davis and Chris White explore what makes some companies more fertile for social innovation — that is, the ongoing (rather than one-off) initiatives that have positive social impact while promoting the core mission of a business.

Innovation 8

Innovation Company Supply Chain Open-book 8

Strategy Driven

OCTOBER 29, 2012

What are you doing to innovate it? They don’t have to talk about their competition – Apple is the innovator. Create internal excitement about innovation and new ideas. Copyright 2007-2012 by StrategyDriven, Inc. If you had a town hall meeting of the community, what wouldthey say about you? And they do it at their price.

Brand 50

Brand Reputation Customer Loyalty Industry 50

ExactHire - Leadership

SEPTEMBER 29, 2015

So the question before leaders today is: How do I effectively communicate my values and principles to a new generation of employees in a way that inspires their loyalty and motivates their work? Innovation was the focus. Leading a Multigenerational Workforce Much has been written, spoken, and thought about the Millennial Generation.

Leadership Styles 52

Leadership Styles Leadership Constraint Talent Management 52

Strategy Driven

MAY 7, 2012

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2012 by StrategyDriven, Inc. Gitomer and Buy Gitomer.

White Paper 50

White Paper Reputation Customer Loyalty Seminar 50

Strategy Driven

JUNE 18, 2012

They innovated, took risks, made it easy to do business, and created products that consumers wanted. Copyright 2007-2012 by StrategyDriven, Inc. Google ads and ad words swooped in and cleaned their clock, their customers, and their cash reserves. Not many are ready for the evolution. Reprinted with permission from Jeffrey H.

Download 50

Download Customer Loyalty Marketing Seminar 50

Harvard Business Review

DECEMBER 17, 2014

How much does your company need to invest in innovation? To assess such risks to your business, consider the following six questions: Is customer loyalty decreasing? Growth strategy Innovation' To do that requires a careful scan of the classic early-warning signs of disruptive change that may herald tougher times ahead.

Innovation 9

Innovation Company Venture Capitalist Business Model 9

Harvard Business Review

NOVEMBER 21, 2011

Innovative retailers are leveraging the growing popularity of check-ins to create fun, meaningful, interactions that encourage long-term loyalty. Here are five ways to use Foursquare to build loyalty this holiday season and beyond: 1. Offer creative, compelling specials. will receive an additional 20 percent off their purchase.

Tactics 15

Tactics Retail Discount Loyalty 15

Harvard Business Review

JULY 16, 2013

Loyalty points. But together they account for more than $165 billion in purchasing power ( $110 billion in gift cards purchased, $48 billion in loyalty points earned, and more than $5 billion in product coupons redeemed). This is changing as coupons, gift cards, and loyalty points all become digital — and, more important, mobile.

Brand 9

Brand Loyalty Retail Technology 9

Harvard Business Review

DECEMBER 19, 2016

CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. Innovation cycles speed up and time-to-market goes down, and the resulting changes in the value chain compound customer demand for quality.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

JANUARY 22, 2015

million subscribers, not far off our 2012 prediction that there were at least 40 million U.S. Consider the Starbucks loyalty card, which consumers buy pre-loaded with cash. Digital payment innovations that tap into consumers certain about their latent demand are at the heart of successful digital business models.

Business Model 8

Business Model Loyalty Brand Price 8

Harvard Business Review

DECEMBER 2, 2013

Marketing, IT, store operations, and loyalty programs are all connected. “Our customer is in a store, then she’s reading a magazine, then she’s online. Over 20 million customers are part of Sephora’s loyalty program , driving over 80% of both online and store purchases. Information & technology Innovation Marketing'

Marketing 13

Marketing Teamwork Technology Information Technology 13

Harvard Business Review

FEBRUARY 7, 2012

But while the network and league lost an opportunity to innovate the viewing experience, many advertisers took advantage of integrating social media within their pricey ads. Why was this so innovative? Simply said, they were elevated one notch up on the loyalty ladder. It kept the viewers in their own space.

Advertising 14

Advertising Consensus Media Audience 14

Harvard Business Review

OCTOBER 4, 2012

Romney, on the other hand , believes that it's important to constantly remind Hispanics that his father was born in Mexico — thinking that this will create instant loyalty. Additionally, the candidates are not creating legitimate political and business platforms for U.S. Hispanics have been facing for years.

Policies 15

Policies Short-term Diversity Education 15

Harvard Business Review

SEPTEMBER 13, 2017

Our research has found that embedded sustainability drives financial performance through mediating factors such as innovation, operational efficiency, risk reduction, employee recruitment, engagement and retention, customer and supplier loyalty, competitive advantage, reduced cost of capital, and improved marketing and sales.

Supply Chain 8

Supply Chain Net Present Value Retail Cost of Capital 8

Harvard Business Review

OCTOBER 21, 2016

Fostering innovation. Investing in sustainability is not only a risk management tool; it can also drive innovation. Nike embedded sustainability into its innovation process and created the $1 billion-plus Flyknit line, which uses a specialized yarn system, requiring minimal labor and generating large profit margins. Some 62.4%

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

FEBRUARY 2, 2016

The Center for Talent Innovation’s newest report, “ Out in the World: Securing LGBT Rights in the Global Marketplace ,” demonstrates that countering LGBT discrimination makes a corporation competitive on three fronts. LGBT-inclusive companies win the business and loyalty of discerning consumers.

Company 8

Company Globalization Policies Marketing 8

Harvard Business Review

DECEMBER 29, 2011

As you take some time to reflect, relax, and renew before the year to come, we offer you our most popular multimedia content from the year that was: podcasts, videos, slideshows, and infographics that we hope help you chart a successful course in 2012. Fred Reichheld explained how to increase customer loyalty the way that Apple does.

Video 14

Video Porter Charisma Customer Loyalty 14

Harvard Business Review

OCTOBER 4, 2012

Romney, on the other hand , believes that it's important to constantly remind Hispanics that his father was born in Mexico — thinking that this will create instant loyalty. Additionally, the candidates are not creating legitimate political and business platforms for U.S. Hispanics have been facing for years.

Policies 8

Policies Short-term Diversity Education 8

Harvard Business Review

OCTOBER 28, 2011

Spooked by prospects of sluggish revenue growth in 2012, some large companies, already quite lean, are making plans to slash jobs. Our research shows how this dynamic plays out on the front lines, for people tasked with doing the company's most innovative work. This strikes us as a knee-jerk reaction and a bad idea.

Restructuring 10

Restructuring Open-book Creativity Motivation 10

Harvard Business Review

NOVEMBER 27, 2013

First, we’ve seen dramatic improvements in flexible automated fabrication, exemplified by innovations like Tesla Motors’ robot-heavy car factories and Nike’s revolutionary Flyknit process. Nike no doubt had this willingness in mind when it reinvented shoe manufacturing in 2012 with the Flyknit line.

Offshoring 8

Offshoring Productivity Products Competitive Advantage 8

Harvard Business Review

JANUARY 28, 2015

Supplier relationships, brand identity, process coordination, customer loyalty, and many switching costs were all forms of information. But the questions of timing and scale are still the minds of Clay Christensen and Maxwell Wessell in 2012. But every business is an information business, they stressed.

Porter 8

Porter Power Competitive Advantage Film 8

Harvard Business Review

MARCH 26, 2015

Use risk data as an avenue for innovation. Mortgage payers with a track record of being more than 15 days late could receive incentives or loyalty points that reward early payment. With its 2012 London Olympics sponsorship it resolved to optimize its ads in real time.

Credit Scoring 8

Credit Scoring Risk Management Finance Marketing 8