Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. A year later, we did acquire them — but rather than swallow RelayHealth whole, we wanted to preserve its innovative DNA and disseminate it across our company.

Health Care 8

Health Care Innovation Airlines Retail 8

Strategy Driven

NOVEMBER 7, 2011

In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. Top executives have the vision, but often fail to get buy-in from managers who have to carry out the change initiative. Business Improv !

Strategy 70

Strategy Kotter RASCI Motivation 70

Strategy Driven

OCTOBER 29, 2012

What are you doing to innovate it? They don’t have to talk about their competition – Apple is the innovator. Blackberry, American Airlines, Barnes & Noble, Microsoft, and Tiger Woods to name a few. Create internal excitement about innovation and new ideas. Train and teach attitude, self-belief, and creativity.

Brand 50

Brand Reputation Customer Loyalty Industry 50

Harvard Business Review

JUNE 12, 2015

The CEO knew I was a fan of passion-fueled innovation and thought he had a story I’d find inspiring, hence the call. Lakeland tracked the things that drove patient satisfaction — response times to call lights, pain management, the quality of the food, the effectiveness of patient communication, and so on. How could this be?

Innovation 8

Innovation CEO Benchmarking Airlines 8

Harvard Business Review

NOVEMBER 7, 2013

More than a tool for differentiation, it is a tool for spurring creative thinking. Southwest Airlines consistently monitors customer feedback using Net Promoter, a tool that measures customer satisfaction by tracking whether a customer would recommend the airline to a family or friend. How do your customers provide feedback? .

Airlines 8

Airlines Banking Creativity Brand 8

Women on Business

JANUARY 24, 2011

To compensate your side of this seesaw, creative shortcuts cultivate new directions for building business and explore the inspiring nature of change. For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. The most creative approaches will get the most attention.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

DECEMBER 2, 2016

Over the past 10 years, the hospital’s managers have transformed their institution from the usual, grim, human-repair shop into a bright and comforting place. For example, they learned about scheduling from the just-in-time practices of the upscale Dutch supermarket chain Albert Heijn and KLM, the Netherlands’ flagship airline.

Health Care 8

Health Care Airlines CFO Operations 8

Harvard Business Review

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

FEBRUARY 28, 2011

Everyone says they are in favor of open innovation and co-creation. It turns "market research" into a far more dynamic and creative process. You tap into the creativity of your consumers." Have an open mind, and be creative about whom you bring in as a possible co-creator. This does not come naturally. Where to start?

Workshop 15

Workshop Creativity Merchandising Airlines 15

Harvard Business Review

JANUARY 13, 2014

But had they looked at themselves from the point of view of their customers, they would have seen that they were really in the transportation and logistics business and would have better understood the challenge, and the opportunities, represented by the growing airline industry. Innovation Leadership Strategy'

Levitt 10

Levitt Christensen Competitive Advantage Welch 10

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. And they can create a lot of value by generating new business.

Bottom-up 8

Bottom-up Operations Training Efficiency 8

Harvard Business Review

MARCH 7, 2011

Apple, Google, Berkshire Hathaway, Southwest Airlines, Procter & Gamble. The organizations I admire don't just lead their industries in terms of innovation or financial performance or market share. Is this company as consistent as it is creative? Who are the Top Five organization's on Fortune's list for 2011? Anybody shocked?

Company 15

Company Collins Airlines Long-term 15

Harvard Business Review

DECEMBER 23, 2016

What distinguished successful from unsuccessful alliances was more of a “productive” irritation — creative tension between differing ideas about how to develop alliance products – reflected in disagreements about the strategy and tactics of how best to develop a particular molecule.

Productivity 8

Productivity Products Survey Strategic Fit 8

Harvard Business Review

JANUARY 28, 2016

Innovation vs. Regulation. Many organizations, particularly in the aftermath of the global financial crisis, are saddled with trying to do business, let along innovate, under increasingly crushing regulatory environments. Optimization vs. Rationalization. But it doesn’t end there. Hold everyone accountable.

Succession 8

Succession Agility Globalization Learning-by-Doing 8

Harvard Business Review

DECEMBER 27, 2013

The theme park team didn’t consult a script or seek advice from managers. Airline JetBlue has embedded this philosophy in its hiring process. Watching how the applicants interact with one another enables hiring managers to assess their communication and people skills to an extent that wouldn’t be possible in a one-to-one setting.

Banking 11

Banking Airlines Compliance Bond 11

Harvard Business Review

NOVEMBER 26, 2015

But this approach doesn’t produce the most productive, innovative work environment. It takes a careful mix of mission, management, and culture. buying an airline ticket or configuring a printer). This approach to employment allows leaders to predict and control what will come out of the job, at least in the short term.

Power 8

Power Outsourcing Self-aware Airlines 8

CO2

JUNE 29, 2010

And perhaps more importantly, anyone occupying a position of authority plays a followership role at times, as first-line supervisors report to mid-level managers, mid-level managers report to vice-presidents, vice-presidents report to CEOs, CEOs report to Boards of Directors, etc.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Tanveer Naseer

MAY 31, 2016

Systems and Structures The first three principles of strategic leadership involve nontraditional but highly effective approaches to decision making, transparency, and innovation. That is one of the principles behind “ open-book management “, the systematic sharing of information about the nature of the enterprise.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

JUNE 7, 2012

Some of the most exciting — and challenging — innovations in social media are around how to enable users of sites like Facebook and Pinterest to make recommendations, referrals, or "likes" of the products and services they use. This means they want to talk to your customers. Social media understands this and facilitates it.

Reference 15

Reference Tips Media Case Study 15

Harvard Business Review

JUNE 7, 2012

Some of the most exciting — and challenging — innovations in social media are around how to enable users of sites like Facebook and Pinterest to make recommendations, referrals, or "likes" of the products and services they use. This means they want to talk to your customers. Social media understands this and facilitates it.

Reference 12

Reference Tips Media Case Study 12

Harvard Business Review

DECEMBER 13, 2011

The agendas may be inchoate and the uprisings chaotic, but the message is clear: the established way of leading, ruling, governing, and managing is not working anymore. Yeaney cites three key benefits: First, the process generated "more creativity, accountability, and commitment." The effect?

COO 12

COO Learning-by-Doing Bureaucracy Strategy 12

Strategy Driven

FEBRUARY 4, 2011

How creative must we become in the New Order of Business? Yet, most CEOs were never trained on how to be CEOs, with all the responsibility, people skills, leadership and ethical management that must go along with the job. This book states the case for more of a macro-focused approach to management. How far will we go to excel?

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. ’” said another.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

NOVEMBER 12, 2015

The next morning they are due to fly home, but discover their budget airline insists that passengers print their boarding passes in advance or face an exorbitant fee at the airport. Conflict and creativity in the music business. Leadership & Managing People Book. Sadly, the Goffees have no printer. Rob Goffee Gareth Jones.

Leadership Pipeline 8

Leadership Pipeline Diversity Creativity Airlines 8

Harvard Business Review

NOVEMBER 5, 2014

Moving an idea forward is not just a matter of persuasion, but also of managing the connections between constituencies. You need the right mix of cohesion and diversity in order to achieve both innovation and operational efficiency. Southwest Airlines has prospered by being “the fun low cost airline” and seeks to be nothing else.

Organization 8

Organization Airlines Prahalad Hamel 8

Harvard Business Review

NOVEMBER 5, 2014

Moving an idea forward is not just a matter of persuasion, but also of managing the connections between constituencies. You need the right mix of cohesion and diversity in order to achieve both innovation and operational efficiency. Southwest Airlines has prospered by being “the fun low cost airline” and seeks to be nothing else.

Organization 8

Organization Airlines Prahalad Hamel 8

Harvard Business Review

OCTOBER 21, 2014

The struggle of the old management model is playing out before our very eyes. The bureaucratic response that “the right information was posted on a website” bespeaks how frail traditional management approaches can be in this kind of situation. We need the kind of problem-solving communities that only creative leaders can foster.

Crisis 8

Crisis Crisis Management Uncertainty Airlines 8

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does. I’m not just talking about the obvious problem of managers who treat their employees poorly.

Brand 8

Brand Company Operations Merchandising 8

Harvard Business Review

MAY 30, 2012

There's something about the culture of business that tends toward excess — in financial markets, to be sure, but also in the "market" for new ideas and management techniques. That piece of language, that aspiration, is innovation. But that doesn't mean the companies are actually doing any innovating.

Innovation 16

Innovation Airlines Six Sigma Lean Production 16