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How Do You Create Customer Loyalty? (Video with Shep Hyken)

Let's Grow Leaders

10:00 Is there a leadership approach to Arnies? “Client” implies some type of ongoing relationship – B2B. The methods may have changed, but the basic goals and desires are still there. Seven principles including: 8:47 Everyone in it to win it. 9:37 Define, in writing, the experience you want to give.

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How to Become a Successful Business Leader

Joseph Lalonde

Understanding the style of leadership that best suits your personality and skill set will help you become a more effective leader. The key to successful business leadership is establishing trust with the people you’re leading – be it your employees, colleagues, or partners. Establish trust and build relationships. Have a vision.

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First Look: Leadership Books for February 2020

Leading Blog

Here's a look at some of the best leadership books to be released in February 2020. In B2B and B2C? When it comes to setting and meeting goals, we may see—quite literally—our plans, our progress, and our potential in the wrong ways. Build your leadership library with these specials on over 39 titles.

Books 323
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Why companies win by building relationships

Lead on Purpose

For too many companies, business-to-business (B2B) customer engagement is dismally low. B2B companies are more likely to be successful and secure in their customer relationships if they help their customers succeed. The more a B2B company helps its customers perform, the more essential it becomes.

B2B 251
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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. To become a successful customer focused business, your leadership must develop a holistic strategy that impacts every department, and revolutionizes the way you do business. Leadership is the driving force of strategy.

Strategy 248
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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. To become a successful customer focused business, your leadership must develop a holistic strategy that impacts every department, and revolutionizes the way you do business. Leadership is the driving force of strategy.

Strategy 248
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Developing Performance Measures

Strategy Driven

Promote Top Leadership Support . Establish Long-term Goals and Objectives . Goal-setting is arguably the most important part of developing measures. What is the end goal of the project that your organization is involved in? Hence, it is even more difficult for all the people involved to keep sight of the end goal.