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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304
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Top 30 Leadership Blogs 2010 | N2Growth Blog

N2Growth Blog

You’re undoubtedly thinking “who died and left Mike Myatt in charge of qualitatively assessing leadership blogs? You’re undoubtedly thinking “who died and left Mike Myatt in charge of qualitatively assessing leadership blogs?&# I know, I know - another list? Great question.

Blog 411
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To Blog or Not to Blog?

N2Growth Blog

Most of you who have been following this blog know that I’ve been an a strong evangelist of social media, and perhaps even more so of blogging for several years now. By any category analysis or analytical standard blogging has obviously developed into a powerful communication medium.

Blog 345
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Community Management

Lead Change Blog

One of the largest barriers in several organizations is that many managers still tend to think using hierarchical paradigms. Targets, management on result, and control remain the magic words. Roughly speaking, a network organization is about communities and community management, raising the question of how you build communities.

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Is Innovation manageable?

N2Growth Blog

No wonder that specialists and managers that have invested years gradually improving a process do not advocate nor gravitate toward abrupt change. As a consequence of this expectation, we live with accelerating change and drive the ability to manage and adopt it. Most larger organizations are not good at managing change.

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Workplace Gossip | N2Growth Blog

N2Growth Blog

As always, I welcome your comments below – I be particularly interested in any examples of effective methods you’ve used to curtail gossip. Share and Enjoy: View Comments [link] Tweets that mention Workplace Gossip | N2Growth Blog — Topsy.com [.] This post was mentioned on Twitter by Mike Henry Sr. and Mike Myatt, Michelle.

Blog 419
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How to Effectively Manage Your Team’s Emotional Dynamics

Lead from Within

As a leader of any corporation, it is crucial to be able to effectively manage and regulate the emotions of your employees, particularly in situations where negative emotions are prevalent. Lead from the Front: Leadership is not just about making decisions, it’s about leading by example.