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5 Leading Edge Ways to Enhance Your Customer Service

Mark Sanborn

One of the key ways they do this is through the use of technology. Technology. For example, a company may use a customer’s purchase history to make personalized product recommendations or offer customized discounts. AI-powered virtual assistants are an example. Enhanced experience.

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WHY WOMEN'S NATURAL SOFTER SKILLS ARE COMING TO THE FORE IN BUSINESS

Women on Business

It is often the case in the office that these softer skills can be dismissed as being weak and yet now more than ever, businesses will recognise and require support from women in order to build and nurture these vital relationships. Related posts: Build Your Skills With Outside Activities Post by Jane K.

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Nine Rules for Employee Engagement

Chart Your Course

Skill Set Development. This characteristic is particularly true for younger workers, but all workers desire to stay up to date on emerging skill sets. This desire has increased in recent years, due to the rapid pace that technology is changing the way businesses work and the skill sets they require.

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How to Stop Thinking Like an Imposter

Lead from Within

It’s easy to start down the path of wondering how you got hired or promoted over others and end up waiting for people to discover how little you know or how lacking your skills are. If you’re reading this, for example, you’ve had access to education and technology—which puts you ahead of many people right out of the gate.

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Is a Corporate Board Seat in Your Future? :: Women on Business

Women on Business

By Bonnie Marcus This past week I had the opportunity to not only attend the MA Conference for Women, but also to participate in a leadership panel about women and corporate board positions. The opportunity to learn and apply new skills that you can add to your portfolio and resume. There are many advantages.

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Why Emotions Matter In Today’s Leadership

Tanveer Naseer

In recent years, there’s been a growing focus on the importance of emotional intelligence in today’s leadership. Going back to this growing focus on the importance of emotional intelligence in leadership, what these studies reveal is why we can’t discount the critical role emotions play in today’s workplaces.

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The Optimal Margin of Illusion

Great Leadership By Dan

Guest post from Robert Bruce Shaw : Research into the psychology of leadership highlights the benefit of being more confident than you should be. Leaders will sometimes seek out data that confirms their own beliefs and discount or ignore contradictory information. Seek Out Disconfirming Data. Develop Peripheral Vision.

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