Harvard Business Review

NOVEMBER 1, 2017

Transforming Health Care. By collecting several daily measures — including weigh-ins, interactions with the health coach, log-ins, and interactions with the group — Omada can study members’ engagement and personalize the approach to better meet their individual needs. Insight Center. Sponsored by Medtronic.

Health Care 12

Health Care Participative Wireless Pharmaceuticals 12

Harvard Business Review

DECEMBER 23, 2014

They can use their market power (they direct the bulk of health care dollars) and understanding of different consumer segments to create innovative products, services, and partnerships that address consumers’ needs. In the process, they can help move us all toward a low-cost, value-based health care system.

Health Care 9

Health Care Insurance Industry Retail 9

Harvard Business Review

JANUARY 13, 2015

For years, one prescription to health care woes in the United States has been to shift costs to consumers. While patients are paying more and more out of pocket for care, key challenges stand in the way of them operating as effective consumers. Three obstacles. Reconceive the market.

Health Care 8

Health Care Insurance Long-term Bottom-up 8

Harvard Business Review

OCTOBER 2, 2015

In the fall of 2014, the HBS-HMS Forum on Health Care Innovation launched the inaugural Health Acceleration Challenge — a “scale up” competition that focuses on compelling solutions to problems in health care delivery that have already been implemented at a small scale and have the potential for wider dissemination.

Health Care 8

Health Care Innovation Cost Self-aware 8

Deming Institute

FEBRUARY 27, 2017

Here is another of those articles: How Intermountain Trimmed Health Care Costs Through Robust Quality Improvement Efforts by Brent James and Lucy Savitz (2011). Its network of twenty-three hospitals and 160 clinics provides more than half of all health care delivered in the region.

Deming 28

Deming Health Care System Cost 28

Harvard Business Review

JANUARY 21, 2013

Providing employee health care has become a real challenge for businesses, especially in the United States, where costs keep rising inexorably. The fact that we are self-insured — the company itself pays their health claims, not an outside insurance company — makes us prudent about our costs.

Health Care 9

Health Care Innovation Marketing Insurance 9

Harvard Business Review

FEBRUARY 24, 2016

For too long, employers have outsourced management of their employees’ health care benefits to those with little incentive to improve value. Engage health systems in change. The HTA “anticipates delivering better health care while reducing costs” through its members’ collective work.

Health Care 8

Health Care Supply Chain Company Presenteeism 8

Harvard Business Review

JULY 22, 2014

In health care, the Hippocratic Oath — “first, do no harm” — can hold as much sway in the board room as it does in the exam room. Among health care leadership, it can have the unintended effect of promoting inaction over change and innovation. health care has become akin to a smothered child—stifled and arrested.

Health Care 8

Health Care Information Technology Learning-by-Doing Information 8

Harvard Business Review

FEBRUARY 22, 2011

Editor's note: This post is the first in a three-week series examining innovation in health care, published in partnership with the Advanced Leadership Initiative at Harvard University. Supposedly, everyone working in health care wants the same thing: to help people get and stay healthy.

Health Care 15

Health Care Innovation Pharmaceuticals Consensus 15

Marshall Goldsmith

NOVEMBER 24, 2010

These actions, coupled with incentives that elicit new ideas for improving operations can send important positive messages at a time of stress. Merely recognizing employee concerns can help alleviate them. Relatively inexpensive employee counseling can become memorable at times like these. They can foster "ownership" behaviors.

Heskett 117

Heskett Competitive Advantage Health Care Short-term 117

Harvard Business Review

MARCH 9, 2016

Spurred by new payment models and new incentives, health systems are increasing their commitments to innovation in health care delivery. These innovations take the form of small but full-time clinical teams that are commissioned to redesign and deliver care to a particular patient population.

Health Care 8

Health Care Team Innovation System 8

Harvard Business Review

NOVEMBER 6, 2018

health care system. Many have received unpleasant surprises, such as a medical bill they expected to be covered by their health insurance or an unexpectedly expensive bill for a simple service. We used this index to assess how health care literacy affected the performance of nine consumer experience touchpoints.

System 10

System Planning Health Care Insurance 10

Harvard Business Review

MARCH 29, 2018

Nearly 800 digital health startups were funded in 2017, an all-time high. health care system. But much of the blame can be attributed to hospitals’ misaligned budgeting and incentive systems. surgery, medicine, oncology), care areas (e.g., Health Care’s New Frontier. Insight Center.

Budgeting 8

Budgeting System Innovation Payback Period 8

Harvard Business Review

NOVEMBER 22, 2016

About one-third of members are only somewhat to not at all satisfied with their plans’ communications, claims handling operations, and customer support. More than half liked the idea of their insurer providing an online or mobile personal health record.

Health Care 8

Health Care Planning Content Insurance 8

Harvard Business Review

NOVEMBER 12, 2018

The dilemma for directors, however, is determining what aspects of sustainability, or ESG performance, should have priority — and should be linked to pay incentives. Compensation committees often start by tying bonuses and long-term incentives to goals related to compliance and risk management.

Execution 10

Execution Incentives How To Committee 10

Harvard Business Review

NOVEMBER 5, 2013

health care are Accountable Care Organizations (ACOs) — networks of doctors, hospitals and usually payers banded together to rein in costs by providing higher quality, better coordinated care, with primary care doctors central to the process. Leading Health Care Innovation.

Health Care 8

Health Care Organization Incentives Metrics 8

Harvard Business Review

NOVEMBER 13, 2017

Not long ago, many services such as tax accounting were delivered episodically and in-person, as most health care still is today. Health care has proved resistant to a similar transition, although everyone would benefit. The ideas have also been embraced by public policy makers, health plans, and the general public.

Health Care 8

Health Care How To Insurance Incentives 8

Harvard Business Review

MAY 25, 2017

Other firms have ventured down this path, including the conglomerate Wesfarmers , with its 200,000-plus staff, and the global hospital operator Ramsay Health Care. CEO incentives have traditionally been evaluated against objective data — also labelled “hard.”

TSR 9

TSR Banking Committee Incentives 9

Harvard Business Review

OCTOBER 16, 2013

It is widely acknowledged that patients and their families should be deeply involved in the design of and decisions about the health care that the former receive — and that it is integral to achieving high quality and patient satisfaction. But delivering such “patient-centered care” has proven challenging.

System 8

System Health Care Operations Construction 8

Harvard Business Review

DECEMBER 18, 2014

It used to be that hospitals and health systems operated as islands, selecting and purchasing medical supplies, devices and medications in isolation, and keeping their operational and leadership practices to themselves. While collaboration is always challenging, the health care benefits are by now clear.

Health Care 8

Health Care Retail Mayo Pharmaceuticals 8

Harvard Business Review

OCTOBER 16, 2017

Leaders in today’s complex health care systems need better processes and systems for aligning day-to-day, clinical-care activities with the strategic goals of their organizations. Transforming Health Care. FTE clinical-care workload. Insight Center. Sponsored by Medtronic.

System 8

System Health Care Quality Report 8

Harvard Business Review

JULY 27, 2015

companies were making progress on the operations front, but now they seem to have lost their way—and business schools are in a position to help set them right again. Clearly, well-run operations and careful talent management went hand-in-glove. A few decades ago, U.S. Let me explain.

Lean Production 8

Lean Production Operations Health Care Talent Management 8

Harvard Business Review

NOVEMBER 29, 2013

A fascinating business dynamic will unfold as health care providers in the United States shift from a reimbursement system that has historically paid for procedures performed to one that rewards population health — providing the total care of a community at a fixed cost and improving its members overall health.

Health Care 8

Health Care Committee Cost Operations 8

Harvard Business Review

JULY 25, 2017

It may seem that the employers of such low-wage workers — who focus mainly on keeping costs down in order to survive in a relentlessly competitive industry — would have no incentive to provide such training or resources for personal development. India’s biggest garment export firm.

Company 10

Company Training Bottom-up Rate of Return 10

Harvard Business Review

DECEMBER 10, 2015

In today’s health care landscape, consultants often advise independent hospitals to merge with a larger health system. Leading Change in Health Care. Five main factors make our clinical partnerships work: Joint operating committees that meet regularly. With an accountable care organization (ACO).

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

NOVEMBER 7, 2017

In the health care arena, horizontal mergers seem to have run their course: The proposed mergers of insurers Aetna and Humana, and of Cigna and Anthem, were challenged by the DOJ and withdrawn , as was Walgreens’s proposed acquisition of Rite Aid. All this would benefit their shareholders, but would it also benefit consumers?

Health Care 8

Health Care Proposal Insurance B2B 8

Harvard Business Review

OCTOBER 3, 2013

The traditional fee-for-service reimbursement model is widely acknowledged to be a major driver of escalating health care costs. Harvard Pilgrim agreed to join the effort because it recognized that traditional payment models were unlikely to help control rising health care costs. The Motives of the Pilot’s Members.

Insurance 8

Insurance Health Care How To Price 8

Harvard Business Review

FEBRUARY 16, 2011

The Enron effect is highly hazardous because it lethally poisons incentives. Incentives shape human behavior — and overcounting benefits and undercounting costs is a surefire way to blunt our incentives to innovate, to take on ambitious goals, and create real value. Let's call it Enronia, for short. Innovation atrophy.

Incentives 15

Incentives GDP Hypercompetition Self-aware 15

Harvard Business Review

OCTOBER 5, 2018

How would we deliver care to a population overburdened with severe mental illness, food insecurity (the lack of consistent access to enough food to lead an active, healthy life) and early-onset chronic diseases — and do so in locations as disparate as Tennessee and Iowa? The Future of Health Care. Insight Center.

Health Care 8

Health Care Metrics Cost Operations 8

Harvard Business Review

DECEMBER 23, 2015

If the health care industry followed suit, the impact on the quality and cost of care, the patient’s experience, and innovation could be enormous. The impact of open, standardized APIs in health care would be even more significant. Leading Change in Health Care. Insight Center.

Health Care 8

Health Care Incentives Technology System 8

Harvard Business Review

JULY 27, 2015

If you’re getting breached, there’s an incentive to talk about it as being an attack as opposed to a mistake. In general, organized criminals are trying to steal things of high value, and one of the most valuable industries, in terms of cost, is health care. Third is the use of encryption.

Health Care 8

Health Care Hedge Banking Training 8

Harvard Business Review

OCTOBER 29, 2012

These deficiencies are as common in health care and education as they are in manufacturing and retail. Fourteen plants got free, high-quality advice from consultants, who taught them about three management fundamentals: setting targets, establishing incentives, and monitoring performance. You really are above average!

Management 8

Management Benchmarking Short-term Incentives 8

Harvard Business Review

NOVEMBER 17, 2016

companies manage their supply chains with diligence to ensure suppliers meet their standards for quality and affordability, but the vast majority don’t behave in this fashion when purchasing health care services. Here’s how most employers deal with the health care services they offer their employees and their dependents.

Health Care 8

Health Care Supply Chain Price Quality 8

Harvard Business Review

DECEMBER 19, 2016

health care system shift from fee for service to value-based approaches that pay providers for quality, they are turning to two models: One is procedure- and DRG-based bundled payments that pay one price for all the care related to treating a condition. Innovating for Value in Health Care. Insight Center.

Benchmarking 8

Benchmarking Health Care Cost Globalization 8

Harvard Business Review

JULY 6, 2017

The EU’s case asserts, among other things, that Google unfairly exploits its dominance in search engines and smartphone operating systems to restrict competition in shopping services, ad placement services, and smartphone app store markets. Google has appealed and is now preparing its defense.

Company 9

Company Engineering Operations Construction 9

Harvard Business Review

OCTOBER 10, 2017

Americans are both undertreated and overtreated in a health care system that wastes up to $1 trillion a year and delivers profoundly uneven quality: Current estimates indicate that preventable medical errors are the third leading cause of death in the United States. Information technology has come late to health care delivery.

Health Care 8

Health Care Innovation Creativity Guidelines 8

Harvard Business Review

OCTOBER 15, 2013

Its services will include tertiary care procedures, such as open-heart surgery, angioplasty, knee or hip replacement, and neurosurgery for about 40% of U.S. At a time when health care costs in the United States threaten to bankrupt the federal government, U.S. Today, the U.S.

Health Care 10

Health Care Cost Lean Production Innovation 10