Harvard Business Review

JUNE 24, 2014

It doesn’t take long for technologies to outgrow their usefulness. Give us a sense of the challenge of keeping up with technology as a military CIO. Part of the day-to-day existence of the CIO is figuring out how to integrate modern technology. It’s a budget decision, which depends on what the principle operation is.

CIO 8

CIO Health Care Metrics Software 8

Harvard Business Review

NOVEMBER 5, 2013

health care are Accountable Care Organizations (ACOs) — networks of doctors, hospitals and usually payers banded together to rein in costs by providing higher quality, better coordinated care, with primary care doctors central to the process. Among the current remedies for U.S.

Health Care 8

Health Care Organization Incentives Metrics 8

Harvard Business Review

APRIL 1, 2016

Over the past two decades, the leading sectors’ performance on various digital labor metrics — such as the share of tasks involving digital tools and the number of new digital occupations — rose eightfold, while the rest of the economy barely ran in place.

Industry 8

Industry Benchmarking Supply Chain Health Care 8

Harvard Business Review

AUGUST 8, 2016

It brought the idea of building a safer health system to the forefront of the public’s mind. Since then, improving health care outcomes has become a central goal in everything from clinical training and research studies to government initiatives and political debate. Waves of Innovation in Surgical Quality and Safety.

Innovation 8

Innovation Health Care Operations Compliance 8

Harvard Business Review

DECEMBER 10, 2015

In today’s health care landscape, consultants often advise independent hospitals to merge with a larger health system. Leading Change in Health Care. Five main factors make our clinical partnerships work: Joint operating committees that meet regularly. With an accountable care organization (ACO).

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

OCTOBER 20, 2015

Human factors science, which studies the relationship between human beings and systems in order to improve efficiency, safety, and effectiveness, is now being applied broadly in health care in everything from information management to the design of operating rooms. The patient-safety movement seems to have plateaued.

Mayo 8

Mayo Health Care Six Sigma System 8

Harvard Business Review

JUNE 7, 2017

Even the known costs, such as penalties for data breaches in highly regulated industries like health care, are a small piece of the ROI calculation. It’s not just about data corruption — it’s also about how the bad data will reduce operational efficiency and bring production lines to a standstill.

Execution 8

Execution ROI Metrics CEO 8

Harvard Business Review

JULY 6, 2017

The EU’s case asserts, among other things, that Google unfairly exploits its dominance in search engines and smartphone operating systems to restrict competition in shopping services, ad placement services, and smartphone app store markets. Google has appealed and is now preparing its defense.

Company 9

Company Engineering Operations Construction 9

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

OCTOBER 6, 2011

Our stakeholder-based strategy rests on the following key pillars: People: The human factor plays a central role in our operations, and thus our business growth must be tied to the growth of our people. Cold" metrics of monetary return are giving way to "warm" metrics of non-monetary return such as happiness, satisfaction, and influence.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

MARCH 8, 2018

Health Care’s New Frontier. How technology is changing the design and delivery of care. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. Insight Center. Sponsored by Optum.

Health Care 8

Health Care Retail Strategy Licensing 8

Harvard Business Review

MARCH 22, 2017

Kaiser Permanente believes that as health care becomes more consumer-oriented, the digital experience becomes a key differentiator. The metrics also changed. Today, creative marketers need to operate more like entrepreneurs, continuously adjusting to sustain “ product/market fit.” The results?

Creativity 12

Creativity Marketing Agility Budgeting 12

QAspire

NOVEMBER 18, 2014

With over 25 years of experience she has provided departmental leadership, consulting, training and coaching solutions for manufacturing, health care, high technology, government, and nonprofit organizations. She has written 14 business books and speaks on a broad range of topics of interest to leaders and managers.

System 175

System Books Health Care Blog 175

Harvard Business Review

JUNE 4, 2014

That is, rather than employ a new technology to disrupt a company’s business model, an upstart disrupts the entire breadth of an entrenched value chain by wresting control of a critical asset. The delivery of primary health care in the United States is ripe for disruption. And Nielsen has no reason to cede control of it.

Industry 8

Industry Wireless Advertising Content 8

Harvard Business Review

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Franchising 14

Franchising CEO Business Model Strategy 14

Harvard Business Review

FEBRUARY 11, 2016

Google and Intel rely on experts in social science and biomechanics to develop transformative products by better understanding how people think about and use technology. Too often, purchasing departments manage the selection while operating managers—not involved in selection by fiat—are expected to make the relationship work.

Agility 8

Agility Organization Resources Fixed Costs 8

Harvard Business Review

NOVEMBER 12, 2012

President Obama has some unfinished business to attend to, and taking care of it will require help and support from corporate leaders across the country. The good news is that we have the technology to detect and reduce leakage — and no one should be against common sense measures to prevent the waste of this precious natural resource.

Cost 9

Cost Price Energy Proposal 9

Harvard Business Review

OCTOBER 23, 2017

The program fit well into the hospital’s brand as an expensive but high-quality care center with the best talent, technologies, and service. “I don’t know what he said to them during the operation, but from then on, they wanted to talk only with him, and they acted like I was an enemy.

Case Study 8

Case Study Attrition Mission Statement CEO 8

Harvard Business Review

OCTOBER 17, 2017

Many adult health care outcomes are shaped in childhood. Current models of pediatric primary care do little to address these “non-medical” causes and consequently have been largely ineffective in preventing adult disease. Reforming primary care pediatrics therefore has great potential for improving overall U.S.

Health Care 9

Health Care Metrics Efficiency Absenteeism 9

Harvard Business Review

AUGUST 1, 2018

How companies are using artificial intelligence in their business operations. Combine traditional machine learning metrics with fairness measures. Anchoring bias may lead to over-reliance on the first piece of information examined. So how can we mitigate bias in machine learning? Insight Center. Adopting AI. Sponsored by SAS.

Sample 9

Sample Project Self-aware Training 9

Harvard Business Review

DECEMBER 13, 2016

health care’s movement away from the traditional fee-for-service system to one that is based on value, paying providers on the basis of the quality of outcomes achieved for the money spent. Consequently, care providers will continue to be under tremendous pressure to change. Innovating for Value in Health Care.

Health Care 8

Health Care Innovation Insurance P&L 8