Harvard Business Review

AUGUST 21, 2013

ERP systems, RFID , knowledge management, business intelligence) have washed over organizations. This trend toward ever more critical reliance on IT is not only transforming the idea and practice of corporate IT, but has disruptive operational implications for every manager.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

MARCH 16, 2016

The unfortunate reality is that even companies providing well-crafted relocation packages (including the all-important cultural training) may not have the talent management mechanisms in place to truly leverage the valuable skills expatriate employees gain during their assignments. Stay in frequent contact throughout the assignment.

Tips 8

Tips Management Succession Mentor 8

Harvard Business Review

JUNE 23, 2017

D&A should be the pulse of the organization, incorporated into all key decisions across sales, marketing, supply chain, customer experience, and other core functions. Start by developing a strategy across the entire enterprise that includes a clear understanding of what you hope to accomplish and how success will be measured.

Organization 8

Organization How To Supply Chain Technology 8

Harvard Business Review

JULY 12, 2016

“We think that the market for AI software is rapidly commoditizing, and we believe we can assemble the needed capabilities ourselves at much lower cost,” was this company’s party line. How could the cognitive software market be commoditized when the marketplace is relatively new?

Company 8

Company Library Software Analysis 8

Harvard Business Review

MARCH 26, 2012

Amidst all the (justified) hoopla over "big data" right now, I'm a little afraid that managers will overlook some important "small data" messages. The first of these was underscored for me as, for the first time in my management research and writing, I found myself focusing on a small business case.

Organization 14

Organization Real Estate Analysis Technology 14

Harvard Business Review

AUGUST 9, 2012

It depends on how you go about it. The history of Customer Relationship Management (CRM) systems holds valuable lessons. The first wave of CRM systems got a boost with success stories in an HBR Article (" Automation to Boost Sales and Marketing ") in 1989 by Moriarty and Swartz. Doing it is not enough. You have to do it right.

CRM 13

CRM Micromanagement Technology Maturity 13

Harvard Business Review

NOVEMBER 30, 2010

Consider the ongoing debates — which are now entering litigation — about the BP oil spill and the three "partners" who had to work together to drill and cap the well (BP, TransOcean, Halliburton); how should the decision have been made among them on whether to push on in the last phase of drilling?

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

SEPTEMBER 11, 2012

Potentially, the streams of data coming just from social media and smart phones can help to predict shifts in the market, uncover fraud, explain customer behavior, and improve decision making like never before. MIT professors Erik Brynjolfsson and Andrew McAfee tell two such stories in the opening post, Big Data's Management Revolution.

Webinar 8

Webinar Open-book Information Media 8

Harvard Business Review

AUGUST 10, 2012

We've seen the challenges of serving as lead integrator, project manager and IT operations manager for the Olympics grow over the last decade (our relationship with the IOC has been in place since 2002), and Atos has grown with them. We have also learned how to transfer knowledge from Games to Games.

Committee 14

Committee Project Audience Information Technology 14

Harvard Business Review

OCTOBER 4, 2018

Then I dug into the most difficult part: how to explain the essence of machine learning in the simplest possible way, but without dumbing it down. Many companies have made watching my introduction to machine learning mandatory for their management.). I created the presentation I wish someone had given me. But talk is cheap.

Learning-by-Doing 8

Learning-by-Doing System Course Outsourcing 8

Harvard Business Review

JANUARY 15, 2016

“The manager might ask the person who’s leaving to write a [report] to share his knowledge, but often there’s just not enough time for that,” says John Sullivan, professor of management at San Francisco State University, HR expert, and author of 1000 Ways to Recruit Top Talent. .”

Learning-by-Doing 8

Learning-by-Doing Storytelling Cooper Case Study 8

Harvard Business Review

MAY 6, 2011

To pursue a knowledge network strategy, you have to first map your critical knowledge assets, then decide how to deploy them strategically. Strategic knowledge mapping helps you decide which knowledge assets to share, and then how to connect these shared assets with the tacit knowledge only you possess.

Tacit Knowledge 14

Tacit Knowledge McKinsey Core Competence Document 14

Harvard Business Review

OCTOBER 18, 2012

It took about three years before the BellKor's Pragmatic Chaos team managed to win the prize with a score of 0.8567 RMSE. Analysts measure how accurate the list of potential churners is by using a measure called "lift." Such a list would be very valuable, given the costs of the marketing and inducements it would save.

Wireless 8

Wireless Film Advertising Attrition 8

Harvard Business Review

JANUARY 17, 2013

This shift mirrors the shift in economics to behavioral economics, which applies knowledge from the fields of social psychology and the cognitive and behavioral sciences to develop a new understanding of how people think and behave in markets and economies. This blog post was excerpted from Donald A.

Project 8

Project Call Center Information Retail 8

Harvard Business Review

SEPTEMBER 29, 2016

For example, new hires tend to come in knowing building information modeling from school, and can tutor experienced designers and architects in how to incorporate their deep practical knowledge into the software. How talent management is changing. The single largest obstacle to managing human knowledge is a lack of time.

Organization 8

Organization Development Mentor Incentives 8