Harvard Business Review

JUNE 23, 2017

D&A should be the pulse of the organization, incorporated into all key decisions across sales, marketing, supply chain, customer experience, and other core functions. Start by developing a strategy across the entire enterprise that includes a clear understanding of what you hope to accomplish and how success will be measured.

Organization 8

Organization How To Supply Chain Technology 8

Harvard Business Review

JULY 12, 2016

“We think that the market for AI software is rapidly commoditizing, and we believe we can assemble the needed capabilities ourselves at much lower cost,” was this company’s party line. How could the cognitive software market be commoditized when the marketplace is relatively new?

Company 8

Company Library Software Analysis 8

Harvard Business Review

MARCH 26, 2012

In solving it, by surveying people who were knowledgeable about the house and the market, CEO Greg Burrill was hardly capitalizing on big data. To my knowledge he didn't even create a bar chart of the data he gathered, or attempt to determine its average.

Organization 15

Organization Real Estate Analysis Technology 15

Harvard Business Review

NOVEMBER 30, 2010

Consider the ongoing debates — which are now entering litigation — about the BP oil spill and the three "partners" who had to work together to drill and cap the well (BP, TransOcean, Halliburton); how should the decision have been made among them on whether to push on in the last phase of drilling?

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

AUGUST 9, 2012

The history of Customer Relationship Management (CRM) systems holds valuable lessons. The first wave of CRM systems got a boost with success stories in an HBR Article (" Automation to Boost Sales and Marketing ") in 1989 by Moriarty and Swartz. Billions of dollars and millions of hours were spent to build and operate these systems.

CRM 14

CRM Micromanagement Technology Maturity 14

Harvard Business Review

AUGUST 21, 2013

ERP systems, RFID , knowledge management, business intelligence) have washed over organizations. Google''s CIO on How to Make Your IT Department Great. IT management Information & technology Operations' IT went from being a potential source of competitive advantage to being a necessity for competitive parity.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

SEPTEMBER 11, 2012

Potentially, the streams of data coming just from social media and smart phones can help to predict shifts in the market, uncover fraud, explain customer behavior, and improve decision making like never before. MIT professors Erik Brynjolfsson and Andrew McAfee tell two such stories in the opening post, Big Data's Management Revolution.

Webinar 8

Webinar Open-book Information Media 8

Harvard Business Review

MAY 6, 2011

To pursue a knowledge network strategy, you have to first map your critical knowledge assets, then decide how to deploy them strategically. Strategic knowledge mapping helps you decide which knowledge assets to share, and then how to connect these shared assets with the tacit knowledge only you possess.

Tacit Knowledge 15

Tacit Knowledge McKinsey Core Competence Document 15

Harvard Business Review

OCTOBER 18, 2012

If predictive analytics drawing on big data could accurately point to who in particular was about to jump ship, direct marketing dollars could be efficiently deployed to intervene, perhaps by offering those wavering customers new benefits or discounts. With the benefit of big data, will marketers get much better prediction accuracy?

Wireless 9

Wireless Film Advertising Attrition 9

Harvard Business Review

JANUARY 15, 2016

’” Or perhaps he doesn’t know how to teach others what he knows. In these cases, it’s your job to help him “transfer knowledge in a structured way,” she says. “The world changes so quickly, what matters is how you learn new stuff.” Create apprenticeships.

Learning-by-Doing 8

Learning-by-Doing Storytelling Cooper Case Study 8

Harvard Business Review

OCTOBER 4, 2018

Then I dug into the most difficult part: how to explain the essence of machine learning in the simplest possible way, but without dumbing it down. These data scientists would parachute into a business unit’s generic R&D team to show them how to do what’s necessary. I created the presentation I wish someone had given me.

Learning-by-Doing 8

Learning-by-Doing System Course Outsourcing 8

Harvard Business Review

JANUARY 17, 2013

This shift mirrors the shift in economics to behavioral economics, which applies knowledge from the fields of social psychology and the cognitive and behavioral sciences to develop a new understanding of how people think and behave in markets and economies. This blog post was excerpted from Donald A.

Project 9

Project Call Center Information Retail 9

Harvard Business Review

MARCH 16, 2016

The unfortunate reality is that even companies providing well-crafted relocation packages (including the all-important cultural training) may not have the talent management mechanisms in place to truly leverage the valuable skills expatriate employees gain during their assignments. Have a compelling purpose — and the right person.

Tips 8

Tips Management Succession Mentor 8

Harvard Business Review

AUGUST 10, 2012

We have also learned how to transfer knowledge from Games to Games. But the lessons learned in such a critical and high-pressure environment enable us to improve our quality of service and improve our capacity to deliver complex projects in all other industries and markets.

Committee 15

Committee Project Audience Information Technology 15

Harvard Business Review

SEPTEMBER 29, 2016

For example, new hires tend to come in knowing building information modeling from school, and can tutor experienced designers and architects in how to incorporate their deep practical knowledge into the software. How talent management is changing. Behave as if developing and retaining knowledge is truly important.

Organization 8

Organization Development Mentor Incentives 8