Lead Change Blog

MARCH 23, 2017

Think process and outcome – I have long been a fan of the balanced scorecard concept. Don’t miss the power of metrics to propel your leadership culture to new levels. Today, I believe the right answer for most organizations is family of metrics. You can decide. Though I would say the “right” answer is closer to five then ten.

Balanced Scorecard 242

Balanced Scorecard Metrics Training Finance 242

Harvard Business Review

JANUARY 21, 2011

Incorporate these measures into the company's "balanced scorecard" or dashboard. Give the process owner organizational power. For example give the process owner access to senior leaders, involvement in all major and monthly review meetings, budget control, a powerful title, and a say in rewards and incentives for managers.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

NOVEMBER 14, 2011

They have the power to change the world. An idea can change an entire industry and ideas, from kaizen to the balanced scorecard , continually transform the way we work and lead our businesses. All the more galling when many businesses are struggling. First, ideas are important. Ideas define our humanity.

Blue Ocean Strategy 15

Blue Ocean Strategy Management Christensen Balanced Scorecard 15

Harvard Business Review

MARCH 23, 2011

The timeline showed five improvement initiatives matching the eras of five presidents: Quality Action Teams (1992-1995), Total Cycle Time (1995-2000), Perfect Order (2000-2003), Grainger Performance System (Balanced Scorecard and Six Sigma) (2004-2007), and Lean (2008). Brad Power is a consultant and researcher in process innovation.

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

JANUARY 4, 2013

When I was CEO of Campbell Soup Company, we used a balanced scorecard to create an explicit understanding of each employee in terms of what they were expected to accomplish, including financial objectives, market share objectives and key project objectives. This is what I mean by declaring yourself. Wrapping It All Up.

Mission Statement 16

Mission Statement Balanced Scorecard Objective Long-term 16

Harvard Business Review

NOVEMBER 23, 2010

But as soon as they began, the communal power of African extended family system weighed on them. But as soon as they began, the communal power of African extended family system weighed on them. He had no knowledge of his cash flow, because he was not keeping any record. Their families made plans for them. Eventually, most collapse.

Books 14

Books Guidelines Banking Telecommunications 14

Harvard Business Review

NOVEMBER 23, 2010

While leaders in most corporate functions naturally try to absorb and demonstrate power, HR diffuses responsibility toward its internal customers because of some major misunderstandings. Have you ever met a sales executive or a CIO who said: "Sales is too important to be left to Sales" or "IT is too important to be left to IT"? I doubt it.

CIO 15

CIO Guidelines Telecommunications Emotional Intelligence 15

Strategy Driven

MARCH 7, 2014

However, recognition programs are a balanced scorecard that involves the scrutiny of the company and its leaders by credible outside sources. Getting and having power are not the same thing. Power Stars to Light the Business Flame is now out in all three e-book formats: iTunes , Kindle , and Nook. About the Author.

Balanced Scorecard 74

Balanced Scorecard Budgeting Risk Management Learning-by-Doing 74

Harvard Business Review

NOVEMBER 22, 2010

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NGO 15

NGO Chemicals Guidelines Telecommunications 15

Harvard Business Review

NOVEMBER 23, 2010

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Process 15

Process CEO Insurance Banking 15

Harvard Business Review

APRIL 21, 2011

Leading organizations use some powerful long-term techniques to get around these problems. In September 2009 the Palladium Group , founders of the Balanced Scorecard, launched "XPC — The Execution Premium Community" for senior strategy professionals worldwide. I categorize these as tools of the heart, head, ears, and feet.

Balanced Scorecard 15

Balanced Scorecard Short-term Competitive Advantage Long-term 15

Harvard Business Review

DECEMBER 19, 2012

Then feed the appropriate metrics into a Balanced Scorecard that includes customer-centric measures such as customer satisfaction and productivity measures, including the time it takes to resolve customer issues. Are You Giving up Power? The metrics. Determine the KPIs that matter most to your business goals. HBR Insight Center.

Balanced Scorecard 9

Balanced Scorecard McKinsey Media Metrics 9

Harvard Business Review

NOVEMBER 12, 2012

For instance, make sure targets are gender neutral and focused on balance, not women, e.g., a minimum of 35% (or 50%) of either gender at all levels across all functions. Our annual Global Gender balance Scorecard shows that 63% of the women sitting on Executive Committees of the top 100 US companies are in support functions, not P&L roles.

Diversity 8

Diversity Balanced Scorecard P&L Committee 8