Harvard Business Review

JANUARY 4, 2017

Department of State is a seriously big bureaucracy. My experience as a digital leader in the Obama administration confirmed my optimism that change can come to large bureaucracies. There are critical government services that should not fail, such as processing taxes, military operations, or counting votes.

Bureaucracy 10

Bureaucracy Politics Technology Morale 10

Harvard Business Review

MARCH 8, 2013

What do you do if you're a leader in a large, successful organization with an entrenched bureaucracy, and you see the need for innovation? The Internal Revenue Service (IRS), however, was successful in transforming its bureaucracy. The entrenched culture of the Department of Defense defeated attempts to change it.

Bureaucracy 8

Bureaucracy Innovation Supply Chain Long-term 8

Harvard Business Review

FEBRUARY 15, 2012

We are delighted to announce the winners of the Beyond Bureaucracy Challenge , the second leg of the HBR/McKinsey M-Prize for Management Innovation. We asked some big questions in our quest to bust bureaucracy: What does it mean to build an organization in which everyone is aligned and inspired by a deeply-felt sense of purpose?

Bureaucracy 12

Bureaucracy Company Agility CIO 12

Persuasive Powerhouse

JULY 26, 2010

Moderate bureaucracy: If innovation becomes difficult because of bureaucratic barriers, employees will stop trying. When employees feel truly involved in the company collaboration becomes the norm and the divide between managers and staff melts naturally. Innovative ideas tend to require more risk than “more of the same”.

Creativity 183

Creativity Influence Innovation Brainstorming 183

Harvard Business Review

NOVEMBER 15, 2018

hospitals and health systems experienced an average 39% reduction in their operating margins from 2015 to 2017. Cost reduction requires an honest and thorough reassessment of everything the health system does and ultimately, a change in the organization’s operating culture. Eliminating layers of management.

Cost 10

Cost System Management Franchising 10

Harvard Business Review

JUNE 15, 2016

Partly a byproduct of user-centered approaches and do-it-yourself ingenuity, this emerging wave of intrapreneurship is due to a rising generation of managers who have been empowered by accessible technology and mobilized by social media. Today Atis manages L’Oréal’s Women of Color Lab, in Clark, New Jersey.

Bureaucracy 8

Bureaucracy Innovation Brand Competitive Advantage 8

Harvard Business Review

DECEMBER 2, 2015

A “value management office” can greatly enhance an institution’s ability to improve outcomes and costs across the enterprise. It makes much more economic and operational sense to create and leverage a central cadre of professionals than to ask each clinical unit, on its own, to acquire such expertise.

Health Care 8

Health Care Management Cost Efficiency 8

Harvard Business Review

APRIL 27, 2011

Since my youth I've been an early adopter of new technology. I know new technology can bring much creativity and value. Investments in technology were so low for so long that we were having technological blackouts with frequency. Nowadays, technology is at the core of our urban planning and management of public policies.

Software 14

Software Early Adopters Technology Crisis 14

Harvard Business Review

SEPTEMBER 16, 2014

I typed the words into the pristine white search field, hoping they didn’t land me on the NSA’s no-fly list: “How to manage a terrorist organization.”. There’s not a lot on the basic management issues faced by your run-of-the-mill al Qaeda cell. HBR: Why look at terrorist groups through a management lens?

Constraint 8

Constraint Bureaucracy Document Operations 8

Harvard Business Review

SEPTEMBER 16, 2014

I typed the words into the pristine white search field, hoping they didn’t land me on the NSA’s no-fly list: “How to manage a terrorist organization.”. There’s not a lot on the basic management issues faced by your run-of-the-mill al Qaeda cell. HBR: Why look at terrorist groups through a management lens?

Constraint 8

Constraint Bureaucracy Document Operations 8

Harvard Business Review

APRIL 25, 2011

Nokia's inability to field a credible response to the launch of the iPhone in 2007 and Google's Android operating system in 2008 has precipitated a freefall in its share price. Kearney as "the best-managed company in the world" — not so different from Apple today.

Supply Chain 15

Supply Chain Long-term Brand Early Adopters 15

Harvard Business Review

FEBRUARY 11, 2016

Insurgent startups, such as Instagram and Snapchat, manage to operate with far fewer resources than legacy companies in the same industry in the “pre-digital” era. Smart headcount growth that optimizes technology is essential. How technology is changing the way we work. Throwing headcount at a problem is not.

Company 8

Company Engineering Technology Bureaucracy 8

Harvard Business Review

DECEMBER 6, 2016

Startups and major tech companies, notably Alphabet’s Google X division , are investing heavily in smart car technology, as are network ride-sharing companies such as Uber and Lyft. “Self-driving” or “smart” cars will simply become whatever we call the next generation of transportation technology.

Transportation 8

Transportation Technology Software Supply Chain 8

Harvard Business Review

MARCH 13, 2015

The next rung of leaders who operate from different geographies or second-tier P&Ls often have to converge on this center of gravity for reviews and the occasional reprimand. Technology has compressed time, costs, and distance considerably. Leadership Managing organizations Managing people Organizational structure'

Agility 8

Agility Bureaucracy Competitive Advantage Software 8

Harvard Business Review

JUNE 26, 2015

Taylor , the founder of scientific management who died 100 years ago. The Future of Operations. The technologies and trends shaping tomorrow’s businesses. Michael Power of the London School of Economics describes the resulting explosion of bureaucracy as “the risk management of everything.”

Process 8

Process Banking Compliance Bureaucracy 8

Harvard Business Review

DECEMBER 27, 2016

And last quarter, Amazon began publicizing financial results for Amazon Web Services, which generated an amazing 67% of Amazon’s operating income in the first quarter of this year although it represents less than one-tenth of Amazon’s total revenue. One might even say that an increasing advantage of the U.S.

Company 11

Company Supply Chain Retail Bureaucracy 11

Harvard Business Review

MARCH 21, 2016

As digital technologies continue to transform the economy, many leaders are struggling to set a digital strategy, shift organizational structures, and remove the barriers that are keeping them from maximizing the potential impact of new digital technologies. CDOs beget the need for Chief Data Officers and Chief Analytics Officers.

Industry 8

Industry B2C Agility Bureaucracy 8

Harvard Business Review

JUNE 17, 2015

This intensive customer focus has increased as technology-enabled transparency and online social media accelerate an inexorable flow of market power downstream from suppliers to customers. Yet wanting to be closer with customers, and knowing what actual, operational pathways to take in order to achieve this are two very different things.

Productivity 8

Productivity Products Customer Intimacy Software 8

Harvard Business Review

FEBRUARY 11, 2016

Google and Intel rely on experts in social science and biomechanics to develop transformative products by better understanding how people think about and use technology. Too often, purchasing departments manage the selection while operating managers—not involved in selection by fiat—are expected to make the relationship work.

Agility 8

Agility Organization Resources Fixed Costs 8

Harvard Business Review

FEBRUARY 26, 2016

Sensors, the cloud, mobile and broadband wireless, and other such technologies are increasing the flow of digitized information exponentially. CEOs cannot manage their silos via hub-and-spoke and expect digital expertise to be properly incorporated in key decisions. It is the algorithms that will create value for the business.

Short-term 8

Short-term How To Venture Capitalist CFO 8

Harvard Business Review

MAY 23, 2017

A case like Riley’s would make any leader take a hard look at his institution’s talent management, but it is particularly worrying at the Defense Department. We learned that we would need to change the way we used analytics and data and the way we managed our personnel processes.

Talent Management 9

Talent Management Learning-by-Doing Advertising Training 9

Strategy Driven

OCTOBER 11, 2013

Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. Current management of both companies were ill-advised on handling the crises. As was discussed in Chapter 8, technology constitutes one tenth of 1% of any organization’s overall Big Picture.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Strategy Driven

AUGUST 10, 2015

But for old-school bureaucracies, it’s a scary new world that requires managers to rethink the basic principles that govern established businesses. Who is in charge of rethinking your company’s entire business model and operations? Management and Leadership – Managing Your Virtual Team.

Strategy 50

Strategy Succession Software Industry 50

HR Digest

APRIL 30, 2019

There are a number of ways to do this, as outlined in co-author David Silverman’s leadership and management book, Team of Teams: New Rules of Engagement in a Complex World. But one of the best ways to adopt the bottom-up management style.

Silverman 51

Silverman Self-aware Learning-by-Doing Objective 51

Harvard Business Review

JULY 8, 2014

In 2004, Bharti Airtel , the Indian telecomm company, had outsourced its vast network and IT operations—a move that Ranjay Gulati saw as indicating “ more progressive and forward-looking ” thinking than was evident in many Western corporations. Virtually everything except customer management and building the brand was left to partners.

Technology 8

Technology Marketing Outsourcing Supply Chain 8

Harvard Business Review

NOVEMBER 5, 2018

Administrative and operational inefficiencies account for nearly one third of the U.S. Labor is the industry’s single largest operating expense, with six out of every 10 people who work in health care never interacting with patients. health care system’s $3 trillion in annual costs.

Health Care 10

Health Care Insurance Efficiency Document 10

Harvard Business Review

JUNE 15, 2017

General Motors, once the world’s largest car maker, has decided to stop selling vehicles in India by the end of 2017, since it considers its India operation to be not profitable. For a period of 14 years, General Electric had the same American expat running the India operation, Scott Bayman. Understanding it takes time and focus.

CEO 10

CEO Long-term Short-term Mass Marketing 10

Harvard Business Review

JUNE 16, 2011

One of the driving principles of the Harvard Business Review/McKinsey M-Prize for Management Innovation is that everyone wins when everyone shares. We launched the Management 2.0 We launched the Management 2.0 When it comes to making an impact and accelerating change, it turns out that the how is as important as the what.

Management 12

Management Short-term How To Strategic Planning 12

Harvard Business Review

MARCH 2, 2016

The economy we’re operating in today may have been built to serve corporations, but not many corporations are doing well in the digital environment. Even the apparent winners are actually operating on borrowed time and, perhaps more to the point, borrowed money. It needed our arms, legs, mouths, and brains to function.

Technology 8

Technology Short-term Long-term Creativity 8

Harvard Business Review

MAY 2, 2016

May 2 marks the fifth anniversary of the operation that killed the world’s most wanted terrorist, Osama Bin Laden. The Bin Laden operation was a seminal moment in the campaign to decimate Al Qaeda’s leadership. The Bin Laden operation was a seminal moment in the campaign to decimate Al Qaeda’s leadership.

Management 8

Management Operations Planning Politics 8

Harvard Business Review

JUNE 6, 2018

As an experienced manager, he knew that his manufacturing and operation division’s success depended on getting creative ideas from his employees. Golan focused on removing organizational and psychological barriers such as fear of making mistakes, poor management attitude, lack of relevant resources, and stifling bureaucracy.

Creativity 10

Creativity How To System Motivation 10

Harvard Business Review

JANUARY 14, 2016

Nineteen days later, as rescue crews grew desperate, a 24-year-old field engineer named Igor Proestakis decided to travel to the site with what he hoped was a breakthrough idea: using a particular drilling technology, called cluster hammers, to cut through the collapsed rock. Insight Center. Innovation in Cities.

Engineering 8

Engineering Project Benchmarking Hammer 8

Harvard Business Review

APRIL 19, 2016

Technology has enabled massive personal productivity gains — computers, spreadsheets, email, and other advances have made it possible for a knowledge worker to seemingly produce more in a day then was previously possible in a year. Worse, it’s an order of magnitude bigger then what company management had expected.

Productivity 8

Productivity Products Bureaucracy Technology 8

Harvard Business Review

APRIL 18, 2014

Her story is not only an inspiring one of adapting self-help narratives and neuroscience to "trick" her own mind; it’s also a tale couched in almost a century of management thinking about who can and can''t be a leader. Managing yourself' News and World Report).

Charisma 8

Charisma Hamel Bureaucracy Meyer 8

Harvard Business Review

APRIL 9, 2018

Top 10 Operational Impacts of the GDPR (IAPP). GDPR also bears more than a hint of the kind of protectionism that has featured prominently in EU technology policy since the 2015 release of the plan for a “Digital Single Market,” including recent announcements of new taxes for U.S.-based Full Text of the Regulations.

Advertising 10

Advertising Cost Business Model Information 10

Harvard Business Review

SEPTEMBER 4, 2015

Companies will maintain only a minimal full-time staff of executives, key managers, and professionals and bring in the rest of the required talent as needed in a targeted, flexible, and deliberate way. The second is technology. There are two reasons such a flexible work system is now plausible.

Human Resources 8

Human Resources Bureaucracy Cost Wilde 8

Harvard Business Review

SEPTEMBER 24, 2012

The Healthy Heart program seeks to bring pacemaker technology to hundreds of thousands of Indians who desperately need it. No new technology was involved here — and that's the point. The effort also positions Medtronic to dramatically expand in those markets as it develops new technologies that lower costs. (

Innovation 8

Innovation Company Venture Capitalist Health Care 8